Question 1

________ involve groups of employees who meet regularly to discuss the way work is performed in order to find new ways to improve performance.

Accepted Answer

A)  Focus groups 
B)  Quality circles 
C)  Ad hoc teams 
D)  Sensitivity sessions 
A)  Focus groups 
B)  Quality circles 
C)  Ad hoc teams 
D)  Sensitivity sessions

Question 2

________ involves deciding what the organization's strategy and structure should be.

Accepted Answer

A)  Institutionalizing action research 
B)  Identifying the desired future state 
C)  Creating an organizational culture 
D)  Diagnosing the organization 
A)  Institutionalizing action research 
B)  Identifying the desired future state 
C)  Creating an organizational culture 
D)  Diagnosing the organization

Question 3

Organization change is a series of techniques and methods for increasing the adaptability of organizations.

Accepted Answer

A) True 
 B)False

Question 4

Internal change agents can be so involved with what is going on within the organization that they cannot see the true source of the problems.

Accepted Answer

A) True 
 B)False

Question 5

A company is using an external change agent named Don to help reduce waste. What is MOST LIKELY to occur?

Accepted Answer

A)  Don will cause bottom-up change to occur. 
B)  Don will have difficulty coming up with solutions because he is an outsider. 
C)  Don will be accused of favoritism by several employees. 
D)  Don will give managers ideas and suggestions to change. 
A)  Don will cause bottom-up change to occur. 
B)  Don will have difficulty coming up with solutions because he is an outsider. 
C)  Don will be accused of favoritism by several employees. 
D)  Don will give managers ideas and suggestions to change.

Question 6

A company needs employees to use a new computer program to record all business expenses. Managers feel there will be many employees resistant to the change. The program is not difficult to learn and will eventually save the employees time and effort. The BEST first step the organization should take to get employees to go along with the change is ________.

Accepted Answer

A)  cash incentive 
B)  coercion 
C)  manipulation 
D)  education 
A)  cash incentive 
B)  coercion 
C)  manipulation 
D)  education

Question 7

Which of the following is the LEAST LIKELY reason an organization would resort to restructuring?

Accepted Answer

A)  to adapt to an unexpected change in the environment 
B)  to prevent the organization from growing too bureaucratic 
C)  to stay on top in the face of competition 
D)  to adapt incrementally to the marketplace 
A)  to adapt to an unexpected change in the environment 
B)  to prevent the organization from growing too bureaucratic 
C)  to stay on top in the face of competition 
D)  to adapt incrementally to the marketplace

Question 8

A(n) ________ is a person to whom employees can report ethical lapses by management or turn to when faced with ethical dilemmas.

Accepted Answer

A)  ethics officer 
B)  ombudsperson 
C)  chief morals officer 
D)  corporate whistle-blower 
A)  ethics officer 
B)  ombudsperson 
C)  chief morals officer 
D)  corporate whistle-blower

Question 9

Team building is a common method of improving relationships within a group.

Accepted Answer

A) True 
 B)False

Question 10

During sensitivity training, members who have problems dealing with others meet in a group with a trained facilitator to learn more about how they and other group members view the world.

Accepted Answer

A) True 
 B)False

Question 11

________ is central to the ability of a company to capture and sustain a competitive advantage.

Accepted Answer

A)  Product quality 
B)  Innovative thinking 
C)  Efficiency enhancements 
D)  Responsiveness to customers 
A)  Product quality 
B)  Innovative thinking 
C)  Efficiency enhancements 
D)  Responsiveness to customers

Question 12

The culture of an organization usually expedites the changes brought on by global forces.

Accepted Answer

A) True 
 B)False

Question 13

Bottom-up change is harder to implement than top-down change because it provokes more resistance.

Accepted Answer

A) True 
 B)False

Question 14

Organic structures foster the development of skills that enable employees to be creative and responsive when developing solutions to new problems.

Accepted Answer

A) True 
 B)False

Question 15

A company's ability to innovate and competently use its technological advantage is dependent upon its ________.

Accepted Answer

A)  production process 
B)  customers 
C)  employees 
D)  mission 
A)  production process 
B)  customers 
C)  employees 
D)  mission

Question 16

The adoption of new technology usually changes task relationships as employees learn new skills or techniques to operate the technology.

Accepted Answer

A) True 
 B)False

Question 17

What are some of the global challenges organizations face?

Accepted Answer

Some of the global challenges include th

Question 18

Evaluating the change process is MOST successful when managers ________.

Accepted Answer

A)  conduct an internal audit 
B)  develop measures or criteria 
C)  survey corporate stakeholders 
D)  review press clippings and media releases 
A)  conduct an internal audit 
B)  develop measures or criteria 
C)  survey corporate stakeholders 
D)  review press clippings and media releases

Question 19

The owner of a small greeting card company does not want to challenge her staff to look at the production of greeting cards or the greeting card market in new ways. The owner has worked with her staff since the company began twenty yeas ago. Which of the forces of change is the owner NOT willing to adjust?

Accepted Answer

A)  social 
B)  ethical 
C)  competitive 
D)  economic 
A)  social 
B)  ethical 
C)  competitive 
D)  economic

Question 20

________ seeks to increase the adaptability of organizations.

Accepted Answer

A)  Reengineering 
B)  Action research 
C)  Organizational change 
D)  Organization development 
A)  Reengineering 
B)  Action research 
C)  Organizational change 
D)  Organization development

________ involve groups of employees who meet regularly to discuss the way work is performed in order to find new ways to improve performance.

________ involves deciding what the organization's strategy and structure should be.

Organization change is a series of techniques and methods for increasing the adaptability of organizations.

Internal change agents can be so involved with what is going on within the organization that they cannot see the true source of the problems.

A company is using an external change agent named Don to help reduce waste. What is MOST LIKELY to occur?

Which of the following is the LEAST LIKELY reason an organization would resort to restructuring?

A(n) ________ is a person to whom employees can report ethical lapses by management or turn to when faced with ethical dilemmas.

Team building is a common method of improving relationships within a group.

During sensitivity training, members who have problems dealing with others meet in a group with a trained facilitator to learn more about how they and other group members view the world.

________ is central to the ability of a company to capture and sustain a competitive advantage.

The culture of an organization usually expedites the changes brought on by global forces.

Bottom-up change is harder to implement than top-down change because it provokes more resistance.

Organic structures foster the development of skills that enable employees to be creative and responsive when developing solutions to new problems.

A company's ability to innovate and competently use its technological advantage is dependent upon its ________.

The adoption of new technology usually changes task relationships as employees learn new skills or techniques to operate the technology.

What are some of the global challenges organizations face?

Evaluating the change process is MOST successful when managers ________.

________ seeks to increase the adaptability of organizations.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters

Exam 18: Organization Change and Development

________ involve groups of employees who meet regularly to discuss the way work is performed in order to find new ways to improve performance.

________ involves deciding what the organization's strategy and structure should be.

Organization change is a series of techniques and methods for increasing the adaptability of organizations.

Internal change agents can be so involved with what is going on within the organization that they cannot see the true source of the problems.

A company is using an external change agent named Don to help reduce waste. What is MOST LIKELY to occur?

Which of the following is the LEAST LIKELY reason an organization would resort to restructuring?

A(n) ________ is a person to whom employees can report ethical lapses by management or turn to when faced with ethical dilemmas.

Team building is a common method of improving relationships within a group.

During sensitivity training, members who have problems dealing with others meet in a group with a trained facilitator to learn more about how they and other group members view the world.

________ is central to the ability of a company to capture and sustain a competitive advantage.

The culture of an organization usually expedites the changes brought on by global forces.

Bottom-up change is harder to implement than top-down change because it provokes more resistance.

Organic structures foster the development of skills that enable employees to be creative and responsive when developing solutions to new problems.

A company's ability to innovate and competently use its technological advantage is dependent upon its ________.

The adoption of new technology usually changes task relationships as employees learn new skills or techniques to operate the technology.

What are some of the global challenges organizations face?

Evaluating the change process is MOST successful when managers ________.

________ seeks to increase the adaptability of organizations.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters