Question 1

Economic and political forces continually affect organizations and compel them to change how and where they produce goods and services.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are ways in which employees can manifest their resistance to organizational change EXCEPT ________.

Accepted Answer

A)  passive resistance 
B)  increased turnover 
C)  decreased cooperation 
D)  decreased absenteeism 
A)  passive resistance 
B)  increased turnover 
C)  decreased cooperation 
D)  decreased absenteeism

Question 3

Which of the following statements is FALSE?

Accepted Answer

A)  Restructuring is a revolutionary change. 
B)  Total quality management is a type of evolutionary change. 
C)  Reengineering is an incremental organizational change. 
D)  Socio-technical systems theory advocates evolutionary change. 
A)  Restructuring is a revolutionary change. 
B)  Total quality management is a type of evolutionary change. 
C)  Reengineering is an incremental organizational change. 
D)  Socio-technical systems theory advocates evolutionary change.

Question 4

The more revolutionary the change, the more likely it is for an organization to focus its OD techniques on the group level.

Accepted Answer

A) True 
 B)False

Question 5

Research suggests that ________ is one of the main reasons for the inability of some organizations to change the status quo.

Accepted Answer

A)  stasis 
B)  inertia 
C)  groupthink 
D)  equilibrium 
A)  stasis 
B)  inertia 
C)  groupthink 
D)  equilibrium

Question 6

Managing a diverse work force is one of the biggest challenges to confront organizations in the 2000s.

Accepted Answer

A) True 
 B)False

Question 7

________ is the movement of an organization away from its present state and toward some desired future state to increase its effectiveness.

Accepted Answer

A)  Organizational progress 
B)  Organizational change 
C)  Organizational development 
D)  Organizational momentum 
A)  Organizational progress 
B)  Organizational change 
C)  Organizational development 
D)  Organizational momentum

Question 8

Group members might resist change because change could cause groups to develop new sets of norms.

Accepted Answer

A) True 
 B)False

Question 9

Reengineering focuses on business functions and not business processes.

Accepted Answer

A) True 
 B)False

Question 10

In a TQM program, the "command and control" model of management must give way to an "advise and support" model.

Accepted Answer

A) True 
 B)False

Question 11

________ is a strategy for generating and acquiring knowledge that managers can use to define an organization's desired future state and to plan a change program enabling it to reach that state.

Accepted Answer

A)  Action research 
B)  Organizational research 
C)  Force-field theory 
D)  Socio-technical systems theory 
A)  Action research 
B)  Organizational research 
C)  Force-field theory 
D)  Socio-technical systems theory

Question 12

Which of the following would LEAST LIKELY happen in an organization that uses restructuring to simplify its structure?

Accepted Answer

A)  hiring from within the organization 
B)  downsizing the work force 
C)  eliminating levels in the hierarchy 
D)  outsourcing functional activities 
A)  hiring from within the organization 
B)  downsizing the work force 
C)  eliminating levels in the hierarchy 
D)  outsourcing functional activities

Question 13

The process of reengineering starts with the ________.

Accepted Answer

A)  customer 
B)  product or service 
C)  values and norms of the organization 
D)  existing arrangement of tasks and roles 
A)  customer 
B)  product or service 
C)  values and norms of the organization 
D)  existing arrangement of tasks and roles

Question 14

The values and norms in an organization's culture do NOT ________.

Accepted Answer

A)  often support the status quo 
B)  present a source of resistance to change 
C)  usually cause people to behave in predictable ways 
D)  develop quickly to promote excellence within the organization 
A)  often support the status quo 
B)  present a source of resistance to change 
C)  usually cause people to behave in predictable ways 
D)  develop quickly to promote excellence within the organization

Question 15

Adopting a bottom-up approach to change allows managers to obtain input from employees at all levels in the change process and lessen their resistance.

Accepted Answer

A) True 
 B)False

Question 16

In order to obtain a technological advantage, a company must skillfully manage the process of innovation, another source of change.

Accepted Answer

A) True 
 B)False

Question 17

________ is gradual, incremental, and narrowly focused.

Accepted Answer

A)  Calculated change 
B)  Organizational change 
C)  Evolutionary change 
D)  Revolutionary change 
A)  Calculated change 
B)  Organizational change 
C)  Evolutionary change 
D)  Revolutionary change

Question 18

________ is implemented by managers at a high level in the organization.

Accepted Answer

A)  Top-down change 
B)  Bottom-up change 
C)  Cascading change 
D)  Bilateral change 
A)  Top-down change 
B)  Bottom-up change 
C)  Cascading change 
D)  Bilateral change

Question 19

The sales division has been having difficulty working with the accounting staff. The accounting staff views the sales staff as arrogant and bossy. The sales staff views the accounting staff as stingy and unfriendly. The BEST technique for the organization to use in order to help the work interactions of these two groups is ________.

Accepted Answer

A)  organizational mirroring 
B)  process consultation 
C)  avoidance between functions 
D)  organization confrontation 
A)  organizational mirroring 
B)  process consultation 
C)  avoidance between functions 
D)  organization confrontation

Question 20

________ is an OD technique designed to improve the effectiveness of interdependent groups.

Accepted Answer

A)  Team building 
B)  Intergroup training 
C)  Organizational mirroring 
D)  Sensitivity training 
A)  Team building 
B)  Intergroup training 
C)  Organizational mirroring 
D)  Sensitivity training

Economic and political forces continually affect organizations and compel them to change how and where they produce goods and services.

All of the following are ways in which employees can manifest their resistance to organizational change EXCEPT ________.

Which of the following statements is FALSE?

The more revolutionary the change, the more likely it is for an organization to focus its OD techniques on the group level.

Research suggests that ________ is one of the main reasons for the inability of some organizations to change the status quo.

Managing a diverse work force is one of the biggest challenges to confront organizations in the 2000s.

________ is the movement of an organization away from its present state and toward some desired future state to increase its effectiveness.

Group members might resist change because change could cause groups to develop new sets of norms.

Reengineering focuses on business functions and not business processes.

In a TQM program, the "command and control" model of management must give way to an "advise and support" model.

________ is a strategy for generating and acquiring knowledge that managers can use to define an organization's desired future state and to plan a change program enabling it to reach that state.

Which of the following would LEAST LIKELY happen in an organization that uses restructuring to simplify its structure?

The process of reengineering starts with the ________.

The values and norms in an organization's culture do NOT ________.

Adopting a bottom-up approach to change allows managers to obtain input from employees at all levels in the change process and lessen their resistance.

In order to obtain a technological advantage, a company must skillfully manage the process of innovation, another source of change.

________ is gradual, incremental, and narrowly focused.

________ is implemented by managers at a high level in the organization.

________ is an OD technique designed to improve the effectiveness of interdependent groups.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters

Exam 18: Organization Change and Development

Economic and political forces continually affect organizations and compel them to change how and where they produce goods and services.

All of the following are ways in which employees can manifest their resistance to organizational change EXCEPT ________.

Which of the following statements is FALSE?

The more revolutionary the change, the more likely it is for an organization to focus its OD techniques on the group level.

Research suggests that ________ is one of the main reasons for the inability of some organizations to change the status quo.

Managing a diverse work force is one of the biggest challenges to confront organizations in the 2000s.

________ is the movement of an organization away from its present state and toward some desired future state to increase its effectiveness.

Group members might resist change because change could cause groups to develop new sets of norms.

Reengineering focuses on business functions and not business processes.

In a TQM program, the "command and control" model of management must give way to an "advise and support" model.

________ is a strategy for generating and acquiring knowledge that managers can use to define an organization's desired future state and to plan a change program enabling it to reach that state.

Which of the following would LEAST LIKELY happen in an organization that uses restructuring to simplify its structure?

The process of reengineering starts with the ________.

The values and norms in an organization's culture do NOT ________.

Adopting a bottom-up approach to change allows managers to obtain input from employees at all levels in the change process and lessen their resistance.

In order to obtain a technological advantage, a company must skillfully manage the process of innovation, another source of change.

________ is gradual, incremental, and narrowly focused.

________ is implemented by managers at a high level in the organization.

________ is an OD technique designed to improve the effectiveness of interdependent groups.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters