Exam 18: Organization Change and Development

When it is clear that organizational change will help some individuals or groups at the expense of others, ________ becomes an important method to reduce resistance to organizational change.

Which of the following is NOT an effect of global economic and political forces on every organization's activities?

Group members may unite to preserve the status quo and to protect their interests at the expense of other groups.

Discuss the forms of evolutionary organizational change and the forms of revolutionary organizational change.

All of the following are examples of revolutionary change EXCEPT ________.

Compare and contrast top-down and bottom-up change.

One of the advantages of the action research process is that it is relatively quick and can aid in making organizational change in six months or less.

Toytastics is a toy company whose profits have drastically declined in recent years. When trying to diagnose the problem, management noticed there are separate divisions for every age. They also noticed that there are divisions for different parts of the state even though the children's needs in one part of the state aren't really any different than those in another part of the state. The company is making money, but all of the money is being used to pay the high number of managers. The BEST solution to save Toytastics is ________.

________ is important when reengineering reorganizes the way people from different functions work together.

Organizational leaders should never use coercion to force employees to accept change.

Which of the following OD techniques is BEST to use when change causes conflict?

Organizational change is MOST LIKELY to be resisted ________.

An internal change agent is a manager from within an organization who is knowledgeable about the situation that must be changed.

Reengineering and TQM are highly interrelated and complementary, although one is evolutionary and the other revolutionary.

Organizations that ________ are MOST OFTEN forced to engage in top-down restructuring.

Organization development is a series of techniques and methods that managers can use in the action research program to increase the adaptability of their organization.

When used as an agent of change, innovation is associated with a high level of risk because the outcomes of research and development activities are often uncertain.

Kurt Lewin's force-field theory asserts that ________ are the three steps of organizational change.

What group characteristics can produce resistance to change?

________ is rapid, dynamic, and broadly focused.