Question 1

All of the following are organizational techniques for dealing with resistance to change EXCEPT ________.

Accepted Answer

A)  perception and attention 
B)  bargaining and negotiation 
C)  education and communication 
D)  participation and empowerment 
A)  perception and attention 
B)  bargaining and negotiation 
C)  education and communication 
D)  participation and empowerment

Question 2

________ is the result of radical organizational restructuring and reengineering.

Accepted Answer

A)  Gradual change 
B)  Top-down change 
C)  Bottom-up change 
D)  Evolutionary change 
A)  Gradual change 
B)  Top-down change 
C)  Bottom-up change 
D)  Evolutionary change

Question 3

Even when plant closures or massive layoffs are planned, it is still best to inform employees about what will happen to them as downsizing occurs.

Accepted Answer

A) True 
 B)False

Question 4

A fast food restaurant hired an outside consultant to help improve worker performance. The expert found that various managers were very condescending with employees and this negatively affected their motivation and performance. The BEST technique for the restaurant to use in order to help managers better their interaction with other employees is ________.

Accepted Answer

A)  process consultation 
B)  team building 
C)  reengineering 
D)  restructuring 
A)  process consultation 
B)  team building 
C)  reengineering 
D)  restructuring

Question 5

Participation replaces empowerment by increasing employees' involvement in decision making and giving them greater autonomy to change work procedures.

Accepted Answer

A) True 
 B)False

Question 6

Innovation is one of the most difficult instruments of change to manage.

Accepted Answer

A) True 
 B)False

Question 7

What is organization development (OD)? What is the goal of OD?

Accepted Answer

Organization development (OD) is a serie

Question 8

An organization decided it wanted its members always to be looking for ways to make the organization better through efficiency or product improvement. Employees attended a meeting where the TQM strategy was explained. When the strategy was evaluated within a month, it was determined to be ineffective. Which of the following is LEAST LIKELY a reason for the poor evaluation?

Accepted Answer

A)  It was too drastic of a change. 
B)  The managers did not empower the employees. 
C)  The strategy can take much longer than one month to be effective. 
D)  The employees were not behind the change. 
A)  It was too drastic of a change. 
B)  The managers did not empower the employees. 
C)  The strategy can take much longer than one month to be effective. 
D)  The employees were not behind the change.

Question 9

Organizations that take up reengineering start the process by focusing on the existing products and services.

Accepted Answer

A) True 
 B)False

Question 10

Individuals within an organization may be inclined to resist change because of uncertainty, selective perception, and force of habit.

Accepted Answer

A) True 
 B)False

Question 11

Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a success if ________.

Accepted Answer

A)  Steve and Joyce spend hours each day talking about their emotions 
B)  Bill realizes the others work better with him if he asks questions about their day 
C)  Martia has a higher self-efficacy than she used to 
D)  Joyce and Steve become more competitive 
A)  Steve and Joyce spend hours each day talking about their emotions 
B)  Bill realizes the others work better with him if he asks questions about their day 
C)  Martia has a higher self-efficacy than she used to 
D)  Joyce and Steve become more competitive

Question 12

A company makes cheap clothing for everyday use. Top managers feel they can make more money if they make higher quality clothing that could be used for business as well as everyday use. Their next step to implement the change MOST LIKELY will be to ________.

Accepted Answer

A)  determine a strategy to get employees to support the new direction 
B)  determine if the changes are effective 
C)  look for other problems to change within the company 
D)  form a quality circle 
A)  determine a strategy to get employees to support the new direction 
B)  determine if the changes are effective 
C)  look for other problems to change within the company 
D)  form a quality circle

Question 13

The result of radical organizational restructuring and reengineering is bottom-up change.

Accepted Answer

A) True 
 B)False

Question 14

Why may individuals be inclined to resist change?

Accepted Answer

Individuals may be inclined to

Question 15

A specific country recently had a political revolution. A company within the country could have been forced to turn over it's privately owned equipment to the new government.

Accepted Answer

A) True 
 B)False

Question 16

The values and norms in an organization's culture do not serve as a source of resistance to change.

Accepted Answer

A) True 
 B)False

Question 17

Some companies have abandoned their attempts at TQM because it ________.

Accepted Answer

A)  produces results too fast 
B)  has a poor track record of success 
C)  requires too much commitment over a long period of time 
D)  provides quick initial returns but no guidance for organizational growth 
A)  produces results too fast 
B)  has a poor track record of success 
C)  requires too much commitment over a long period of time 
D)  provides quick initial returns but no guidance for organizational growth

Question 18

Quality circles are groups of employees working together to find better ways to do their work.

Accepted Answer

A) True 
 B)False

Question 19

All of the following are OD techniques directed at changing the attitudes and behaviors of individuals EXCEPT ________.

Accepted Answer

A)  counseling 
B)  sensitivity training 
C)  process consultation 
D)  total quality management 
A)  counseling 
B)  sensitivity training 
C)  process consultation 
D)  total quality management

Question 20

Which of the following is NOT an advantage of using external change agents rather than internal change agents?

Accepted Answer

A)  They are less influenced by internal politics. 
B)  They are more knowledgeable about the situation. 
C)  They have a more detached view of the problems. 
D)  They are more likely to be specialists in reengineering or TQM. 
A)  They are less influenced by internal politics. 
B)  They are more knowledgeable about the situation. 
C)  They have a more detached view of the problems. 
D)  They are more likely to be specialists in reengineering or TQM.

All of the following are organizational techniques for dealing with resistance to change EXCEPT ________.

________ is the result of radical organizational restructuring and reengineering.

Even when plant closures or massive layoffs are planned, it is still best to inform employees about what will happen to them as downsizing occurs.

Participation replaces empowerment by increasing employees' involvement in decision making and giving them greater autonomy to change work procedures.

Innovation is one of the most difficult instruments of change to manage.

What is organization development (OD)? What is the goal of OD?

Organizations that take up reengineering start the process by focusing on the existing products and services.

Individuals within an organization may be inclined to resist change because of uncertainty, selective perception, and force of habit.

Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a success if ________.

A company makes cheap clothing for everyday use. Top managers feel they can make more money if they make higher quality clothing that could be used for business as well as everyday use. Their next step to implement the change MOST LIKELY will be to ________.

The result of radical organizational restructuring and reengineering is bottom-up change.

Why may individuals be inclined to resist change?

A specific country recently had a political revolution. A company within the country could have been forced to turn over it's privately owned equipment to the new government.

The values and norms in an organization's culture do not serve as a source of resistance to change.

Some companies have abandoned their attempts at TQM because it ________.

Quality circles are groups of employees working together to find better ways to do their work.

All of the following are OD techniques directed at changing the attitudes and behaviors of individuals EXCEPT ________.

Which of the following is NOT an advantage of using external change agents rather than internal change agents?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters

Exam 18: Organization Change and Development

All of the following are organizational techniques for dealing with resistance to change EXCEPT ________.

________ is the result of radical organizational restructuring and reengineering.

Even when plant closures or massive layoffs are planned, it is still best to inform employees about what will happen to them as downsizing occurs.

Participation replaces empowerment by increasing employees' involvement in decision making and giving them greater autonomy to change work procedures.

Innovation is one of the most difficult instruments of change to manage.

What is organization development (OD)? What is the goal of OD?

Organizations that take up reengineering start the process by focusing on the existing products and services.

Individuals within an organization may be inclined to resist change because of uncertainty, selective perception, and force of habit.

Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a success if ________.

A company makes cheap clothing for everyday use. Top managers feel they can make more money if they make higher quality clothing that could be used for business as well as everyday use. Their next step to implement the change MOST LIKELY will be to ________.

The result of radical organizational restructuring and reengineering is bottom-up change.

Why may individuals be inclined to resist change?

A specific country recently had a political revolution. A company within the country could have been forced to turn over it's privately owned equipment to the new government.

The values and norms in an organization's culture do not serve as a source of resistance to change.

Some companies have abandoned their attempts at TQM because it ________.

Quality circles are groups of employees working together to find better ways to do their work.

All of the following are OD techniques directed at changing the attitudes and behaviors of individuals EXCEPT ________.

Which of the following is NOT an advantage of using external change agents rather than internal change agents?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Filters