Question 1

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Accepted Answer

A)  Six Sigma 
B)  Acceptance sampling 
C)  Concurrent engineering 
D)  International sourcing 
E)  Value stream mapping 
A)  Six Sigma 
B)  Acceptance sampling 
C)  Concurrent engineering 
D)  International sourcing 
E)  Value stream mapping

Question 2

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

Accepted Answer

A) True 
 B)False

Question 3

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Accepted Answer

A)  generalization 
B)  synthesis 
C)  relation 
D)  experimentation 
E)  analysis 
A)  generalization 
B)  synthesis 
C)  relation 
D)  experimentation 
E)  analysis

Question 4

Two of the major emphases in engineering are the areas of ________.

Accepted Answer

A)  manufacturing excellence and long-term planning 
B)  product design and process design 
C)  employee empowerment and workforce training 
D)  supplier development and consumer growth 
E)  marketing and sales 
A)  manufacturing excellence and long-term planning 
B)  product design and process design 
C)  employee empowerment and workforce training 
D)  supplier development and consumer growth 
E)  marketing and sales

Question 5

________ refers to the efficiency with which a product achieves its intended purpose.

Accepted Answer

A)  Performance 
B)  Features 
C)  Reliability 
D)  Conformance 
E)  Serviceability 
A)  Performance 
B)  Features 
C)  Reliability 
D)  Conformance 
E)  Serviceability

Question 6

Alignment refers to consistency between different operational subplans and the overall strategic plan.

Accepted Answer

A) True 
 B)False

Question 7

________ is based on customers' opinion on products and services.

Accepted Answer

A)  Conformance 
B)  Aesthetics 
C)  Durability 
D)  Performance 
E)  Perceived quality 
A)  Conformance 
B)  Aesthetics 
C)  Durability 
D)  Performance 
E)  Perceived quality

Question 8

During statistical process control, if a process is ________ it will only exhibit random or common cause variation instead of nonrandom special cause variation.

Accepted Answer

A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent 
A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent

Question 9

Which step in the design life cycle is typically an iterative process?

Accepted Answer

A)  idea generation 
B)  prototype development 
C)  preliminary design 
D)  implementation 
E)  product design and evaluation 
A)  idea generation 
B)  prototype development 
C)  preliminary design 
D)  implementation 
E)  product design and evaluation

Question 10

Describe the relevance of the "systems view" to our understanding of quality management.

Accepted Answer

Operations management utilizes the syste

Question 11

The ________ process is based on the scientific method, which includes the phases of analysis, relation, and generalization.

Accepted Answer

A)  quality execution 
B)  quality implementation 
C)  quality assurance 
D)  quality management 
E)  quality control 
A)  quality execution 
B)  quality implementation 
C)  quality assurance 
D)  quality management 
E)  quality control

Question 12

What is employee empowerment?

Accepted Answer

Employee empowerment is of particular in

Question 13

Which of the following activities is related to quality control?

Accepted Answer

A)  creating a quality organizational culture 
B)  concurrent engineering 
C)  providing employee recognition 
D)  off-line experimentation 
E)  performing acceptance sampling 
A)  creating a quality organizational culture 
B)  concurrent engineering 
C)  providing employee recognition 
D)  off-line experimentation 
E)  performing acceptance sampling

Question 14

Downstream activities include all of those activities involving interaction with suppliers.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not one of Garvin's eight quality dimensions?

Accepted Answer

A)  reliability 
B)  performance 
C)  conformance 
D)  aesthetics 
E)  efficiency 
A)  reliability 
B)  performance 
C)  conformance 
D)  aesthetics 
E)  efficiency

Question 16

The operations management view of quality is rooted in the ________ approach.

Accepted Answer

A)  strategic management 
B)  marketing 
C)  finance 
D)  engineering 
E)  human resource 
A)  strategic management 
B)  marketing 
C)  finance 
D)  engineering 
E)  human resource

Question 17

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

Accepted Answer

A)  empathy 
B)  service reliability 
C)  tangibles 
D)  responsiveness 
E)  assurance 
A)  empathy 
B)  service reliability 
C)  tangibles 
D)  responsiveness 
E)  assurance

Question 18

________ include traditional process improvement as well as value stream mapping.

Accepted Answer

A)  Core process activities 
B)  Upstream activities 
C)  Inbound logistics 
D)  Downstream activities 
E)  Outbound logistics 
A)  Core process activities 
B)  Upstream activities 
C)  Inbound logistics 
D)  Downstream activities 
E)  Outbound logistics

Question 19

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

Accepted Answer

A)  reliability-refers to the efficiency with which a product achieves its intended purpose 
B)  serviceability-the ease of repair of a product 
C)  conformance-the degree to which a product tolerates stress or trauma without failing 
D)  performance-subjective sensory characteristics such as taste, feel, sound, look, and smell 
E)  aesthetics-refers to the propensity for a product to perform consistently over its useful design life 
A)  reliability-refers to the efficiency with which a product achieves its intended purpose 
B)  serviceability-the ease of repair of a product 
C)  conformance-the degree to which a product tolerates stress or trauma without failing 
D)  performance-subjective sensory characteristics such as taste, feel, sound, look, and smell 
E)  aesthetics-refers to the propensity for a product to perform consistently over its useful design life

Question 20

Which of the following activities is related to quality management?

Accepted Answer

A)  measuring process performance 
B)  providing employee recognition 
C)  off-line experimentation 
D)  design team formation and management 
E)  developing and maintaining control charts 
A)  measuring process performance 
B)  providing employee recognition 
C)  off-line experimentation 
D)  design team formation and management 
E)  developing and maintaining control charts

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Two of the major emphases in engineering are the areas of ________.

________ refers to the efficiency with which a product achieves its intended purpose.

Alignment refers to consistency between different operational subplans and the overall strategic plan.

________ is based on customers' opinion on products and services.

During statistical process control, if a process is ________ it will only exhibit random or common cause variation instead of nonrandom special cause variation.

Which step in the design life cycle is typically an iterative process?

Describe the relevance of the "systems view" to our understanding of quality management.

The ________ process is based on the scientific method, which includes the phases of analysis, relation, and generalization.

What is employee empowerment?

Which of the following activities is related to quality control?

Downstream activities include all of those activities involving interaction with suppliers.

Which of the following is not one of Garvin's eight quality dimensions?

The operations management view of quality is rooted in the ________ approach.

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

________ include traditional process improvement as well as value stream mapping.

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

Which of the following activities is related to quality management?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Two of the major emphases in engineering are the areas of ________.

________ refers to the efficiency with which a product achieves its intended purpose.

Alignment refers to consistency between different operational subplans and the overall strategic plan.

________ is based on customers' opinion on products and services.

During statistical process control, if a process is ________ it will only exhibit random or common cause variation instead of nonrandom special cause variation.

Which step in the design life cycle is typically an iterative process?

Describe the relevance of the "systems view" to our understanding of quality management.

The ________ process is based on the scientific method, which includes the phases of analysis, relation, and generalization.

What is employee empowerment?

Which of the following activities is related to quality control?

Downstream activities include all of those activities involving interaction with suppliers.

Which of the following is not one of Garvin's eight quality dimensions?

The operations management view of quality is rooted in the ________ approach.

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

________ include traditional process improvement as well as value stream mapping.

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

Which of the following activities is related to quality management?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters