Exam 1: Differing Perspectives on Quality

In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.

(Multiple Choice)

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Question 81

Value stream mapping and Six Sigma are upstream activities in supply chain management.

(True/False)

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Question 82

Services have more diverse quality attributes than products.

(True/False)

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Question 83

Reducing process variability and performing acceptance sampling are activities related to quality assurance.

(True/False)

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Question 84

Conformance is the degree to which a product tolerates stress or trauma without failing.

(True/False)

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Question 85

If a process is capable, it will consistently produce products that meet specification.

(True/False)

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Question 86

________ engineering has resulted in the simultaneous performance of product and process design activities.

(Multiple Choice)

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Question 87

________ refers to activities associated with guaranteeing the quality of a product or service.

(Multiple Choice)

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Question 88

SQI is an acronym for ________.

(Multiple Choice)

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Question 89

The ultimate goal of strategic quality planning is to aid an organization to achieve sustainable competitive advantage.

(True/False)

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Question 90

Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of service quality?

(Multiple Choice)

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Question 91

Discuss the origins and development of the supply chain perspective.

(Essay)

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Question 92

Aesthetics are subjective sensory characteristics such as taste, feel, sound, look, and smell.

(True/False)

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Question 93

Life testing is a facet of reliability engineering that determines whether a product will fail under controlled conditions during a specified life.

(True/False)

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Question 94

Which of the following is a downstream activity in supply chain management?

(Multiple Choice)

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Question 95

The ________ perspective on quality is technically oriented, focusing on statistics and technical specification that are needed to produce high-quality products.

(Multiple Choice)

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Question 96

According to Garvin's ________ definition of quality, quality is found in the components and attributes of a product.

(Multiple Choice)

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Question 97

________ is the willingness of the service provider to be helpful and prompt in providing service.

(Multiple Choice)

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Question 98

________ is an engineering-related contribution to quality management that is concerned with monitoring process capability and process stability.

(Multiple Choice)

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Question 99

Explain the three spheres of quality.

(Essay)

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Question 100

Showing 81 - 100 of 119

In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.

Value stream mapping and Six Sigma are upstream activities in supply chain management.

Services have more diverse quality attributes than products.

Reducing process variability and performing acceptance sampling are activities related to quality assurance.

Conformance is the degree to which a product tolerates stress or trauma without failing.

If a process is capable, it will consistently produce products that meet specification.

________ engineering has resulted in the simultaneous performance of product and process design activities.

________ refers to activities associated with guaranteeing the quality of a product or service.

SQI is an acronym for ________.

The ultimate goal of strategic quality planning is to aid an organization to achieve sustainable competitive advantage.

Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of service quality?

Discuss the origins and development of the supply chain perspective.

Aesthetics are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Life testing is a facet of reliability engineering that determines whether a product will fail under controlled conditions during a specified life.

Which of the following is a downstream activity in supply chain management?

The ________ perspective on quality is technically oriented, focusing on statistics and technical specification that are needed to produce high-quality products.

According to Garvin's ________ definition of quality, quality is found in the components and attributes of a product.

________ is the willingness of the service provider to be helpful and prompt in providing service.

________ is an engineering-related contribution to quality management that is concerned with monitoring process capability and process stability.

Explain the three spheres of quality.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

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