Question 1

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Accepted Answer

A) True 
 B)False

Question 2

What is the primary contribution of Armand Feigenbaum?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 3

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Question 4

The theory of scientific management was proposed by ________.

Accepted Answer

A)  Frederick W. Taylor 
B)  Joseph M. Juran 
C)  Philip Crosby 
D)  W. Edwards Deming 
E)  Kaoru Ishikawa 
A)  Frederick W. Taylor 
B)  Joseph M. Juran 
C)  Philip Crosby 
D)  W. Edwards Deming 
E)  Kaoru Ishikawa

Question 5

________ was responsible for the development and dissemination of the basic seven tools of quality.

Accepted Answer

A)  Kaoru Ishikawa 
B)  Philip Crosby 
C)  Genichi Taguchi 
D)  Armand Feigenbaum 
E)  Joseph M. Juran 
A)  Kaoru Ishikawa 
B)  Philip Crosby 
C)  Genichi Taguchi 
D)  Armand Feigenbaum 
E)  Joseph M. Juran

Question 6

The "what" of a theoretical model involves the nature, direction, and extent of the relationship
among the variables.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the contributions of Armand Feigenbaum to quality thinking.

Accepted Answer

Armand Feigenbaum proposed 19 steps for

Question 8

________ is also called the 80/20 rule.

Accepted Answer

A)  Ishikawa's quality philosophy 
B)  Pareto's law 
C)  Juran trilogy 
D)  Taguchi method 
E)  Deming's points for management 
A)  Ishikawa's quality philosophy 
B)  Pareto's law 
C)  Juran trilogy 
D)  Taguchi method 
E)  Deming's points for management

Question 9

The driving force of the Century of Productivity was the movement known as ________.

Accepted Answer

A)  total quality management 
B)  statistical process control 
C)  human resource management 
D)  scientific management 
E)  behavioral modification 
A)  total quality management 
B)  statistical process control 
C)  human resource management 
D)  scientific management 
E)  behavioral modification

Question 10

What are the three steps proposed by Feigenbaum to improve quality?

Accepted Answer

A)  quality inspection, quality accountability, and quality control 
B)  quality leadership, quality technology, and organizational commitment 
C)  employee empowerment, total quality management, and statistical process control 
D)  self-directed work teams, employee empowerment, and total quality management 
E)  quality leadership, quality management, and total quality control 
A)  quality inspection, quality accountability, and quality control 
B)  quality leadership, quality technology, and organizational commitment 
C)  employee empowerment, total quality management, and statistical process control 
D)  self-directed work teams, employee empowerment, and total quality management 
E)  quality leadership, quality management, and total quality control

Question 11

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Accepted Answer

A)  homoscedasticity 
B)  robust design 
C)  quality loss function 
D)  ideal quality 
E)  design conformance 
A)  homoscedasticity 
B)  robust design 
C)  quality loss function 
D)  ideal quality 
E)  design conformance

Question 12

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

Accepted Answer

A) True 
 B)False

Question 13

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

Accepted Answer

A) True 
 B)False

Question 14

What is the primary contribution of Robert C. Camp?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 15

Describe Pareto analysis.

Accepted Answer

Joseph Juran identified an economic conc

Question 16

Discuss the contributions of Philip Crosby to quality theory.

Accepted Answer

Crosby specified a quality improvement p

Question 17

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

Accepted Answer

A) True 
 B)False

Question 18

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

Accepted Answer

A) True 
 B)False

Question 19

________ minimizes the number of suppliers used, resulting in decreased variability.

Accepted Answer

A)  Parallel processing 
B)  Just-in-time purchasing 
C)  Management by objective 
D)  In-process management 
E)  Constancy of purpose 
A)  Parallel processing 
B)  Just-in-time purchasing 
C)  Management by objective 
D)  In-process management 
E)  Constancy of purpose

Question 20

Discuss the contributions of Kaoru Ishikawa to quality thinking.

Accepted Answer

Kaoru Ishikawa provided tools that worke

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

What is the primary contribution of Armand Feigenbaum?

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

The theory of scientific management was proposed by ________.

________ was responsible for the development and dissemination of the basic seven tools of quality.

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Discuss the contributions of Armand Feigenbaum to quality thinking.

________ is also called the 80/20 rule.

The driving force of the Century of Productivity was the movement known as ________.

What are the three steps proposed by Feigenbaum to improve quality?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

What is the primary contribution of Robert C. Camp?

Describe Pareto analysis.

Discuss the contributions of Philip Crosby to quality theory.

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

________ minimizes the number of suppliers used, resulting in decreased variability.

Discuss the contributions of Kaoru Ishikawa to quality thinking.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

What is the primary contribution of Armand Feigenbaum?

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

The theory of scientific management was proposed by ________.

________ was responsible for the development and dissemination of the basic seven tools of quality.

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Discuss the contributions of Armand Feigenbaum to quality thinking.

________ is also called the 80/20 rule.

The driving force of the Century of Productivity was the movement known as ________.

What are the three steps proposed by Feigenbaum to improve quality?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

What is the primary contribution of Robert C. Camp?

Describe Pareto analysis.

Discuss the contributions of Philip Crosby to quality theory.

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

________ minimizes the number of suppliers used, resulting in decreased variability.

Discuss the contributions of Kaoru Ishikawa to quality thinking.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters