Exam 2: Quality Theory

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding on the employee.

The ________ of a theoretical model involves which variables or factors are included in the model.

Deming stressed the need for work standards on the factory floor.

State Deming's 14 points for management.

The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality.

Tom Peters is the principle pioneer of benchmarking.

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

The major theoretical contribution of Ishikawa is his emphasis on total involvement of the operating employees in improving quality.

What are the three aspects of Juran's trilogy?

Using deduction, researchers propose a model based on prior research and design an experiment to test the theoretical model.

According to the theory of scientific management, the managers and engineers should be responsible for planning and executing the plans.

________ refers to a reference point for determining the quality level of a product or service.

Which of the following factors is not addressed by the reengineering approach to quality improvement?

The ________ of a theoretical model is the theoretical glue that holds the model together.

Control involves gathering data about a process to ensure the process is consistent.

What is the major theoretical contribution of Kaoru Ishikawa?

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

The "why" of a theory is the theoretical model that holds the model together.

Define theory. Provide an example of the use of theory in a business organization.

The departmental approach to design results in fast design cycles.