Question 1

A theory that is generated by observation and description is said to have been developed by the process of ________.

Accepted Answer

A)  deduction 
B)  abstraction 
C)  simulation 
D)  induction 
E)  supposition 
A)  deduction 
B)  abstraction 
C)  simulation 
D)  induction 
E)  supposition

Question 2

Ideal quality refers to a reference point for determining the quality level of a product or service.

Accepted Answer

A) True 
 B)False

Question 3

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Accepted Answer

A) True 
 B)False

Question 4

Identify and briefly discuss the core quality management content variables.

Accepted Answer

The core variables are leadership, emplo

Question 5

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Accepted Answer

A) True 
 B)False

Question 6

________ proposed "The 19 steps of Total Quality Control."

Accepted Answer

A)  Philip Crosby 
B)  W. Edwards Deming 
C)  Joseph M. Juran 
D)  Genichi Taguchi 
E)  Armand Feigenbaum 
A)  Philip Crosby 
B)  W. Edwards Deming 
C)  Joseph M. Juran 
D)  Genichi Taguchi 
E)  Armand Feigenbaum

Question 7

Which of the following variables is at the core of quality management?

Accepted Answer

A)  quality breakthrough 
B)  quality assurance 
C)  strategic planning 
D)  information analysis 
E)  team approach 
A)  quality breakthrough 
B)  quality assurance 
C)  strategic planning 
D)  information analysis 
E)  team approach

Question 8

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

Accepted Answer

A) True 
 B)False

Question 9

________ means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Accepted Answer

A)  Quality at the source 
B)  In-process management 
C)  Constancy of purpose 
D)  Parallel processing 
E)  Just-in-time approach 
A)  Quality at the source 
B)  In-process management 
C)  Constancy of purpose 
D)  Parallel processing 
E)  Just-in-time approach

Question 10

According to Deming, poor quality was the fault of labor.

Accepted Answer

A) True 
 B)False

A theory that is generated by observation and description is said to have been developed by the process of ________.

Ideal quality refers to a reference point for determining the quality level of a product or service.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Identify and briefly discuss the core quality management content variables.

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

________ proposed "The 19 steps of Total Quality Control."

Which of the following variables is at the core of quality management?

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

________ means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

According to Deming, poor quality was the fault of labor.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

A theory that is generated by observation and description is said to have been developed by the process of ________.

Ideal quality refers to a reference point for determining the quality level of a product or service.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Identify and briefly discuss the core quality management content variables.

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

________ proposed "The 19 steps of Total Quality Control."

Which of the following variables is at the core of quality management?

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

________ means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

According to Deming, poor quality was the fault of labor.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters