Question 1

Management by objective refers to a process of setting annual goals that are binding on the employee.

Accepted Answer

A) True 
 B)False

Question 2

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Accepted Answer

A) True 
 B)False

Question 3

Michael Hammer and James Champy are most closely identified with reengineering.

Accepted Answer

A) True 
 B)False

Question 4

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Accepted Answer

A) True 
 B)False

Question 5

Fact-based improvement refers to an approach that favors information gathering and analysis.

Accepted Answer

A) True 
 B)False

Question 6

Explain the Taguchi concept of robust design.

Accepted Answer

The Taguchi concept of robust design sta

Question 7

Differentiate between control and breakthrough with an example.

Accepted Answer

According to Juran, control is a process

Question 8

The theory of scientific management was proposed by Joseph Juran.

Accepted Answer

A) True 
 B)False

Question 9

Deming believed that poor quality resulted from ________.

Accepted Answer

A)  poor management of the system for continual improvement 
B)  poor human resource management 
C)  consumer complacency 
D)  a lack of commitment on the part of management 
E)  poor engineering and design 
A)  poor management of the system for continual improvement 
B)  poor human resource management 
C)  consumer complacency 
D)  a lack of commitment on the part of management 
E)  poor engineering and design

Question 10

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Accepted Answer

A) True 
 B)False

Question 11

According to Juran, the language of management is ________.

Accepted Answer

A)  labor 
B)  quality 
C)  money 
D)  performance 
E)  improvement 
A)  labor 
B)  quality 
C)  money 
D)  performance 
E)  improvement

Question 12

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Accepted Answer

A) True 
 B)False

Question 13

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Accepted Answer

Michael Hammer and James Champy urged a

Question 14

Michael Hammer and James Champy are most closely identified with ________,

Accepted Answer

A)  statistical process control 
B)  reengineering 
C)  total quality management 
D)  benchmarking 
E)  Six Sigma quality 
A)  statistical process control 
B)  reengineering 
C)  total quality management 
D)  benchmarking 
E)  Six Sigma quality

Question 15

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Accepted Answer

A) True 
 B)False

Question 16

The three aspects of the Juran trilogy are planning, control, and improvement.

Accepted Answer

A) True 
 B)False

Question 17

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Accepted Answer

A)  causality 
B)  normality 
C)  randomness 
D)  proactivity 
E)  synergy 
A)  causality 
B)  normality 
C)  randomness 
D)  proactivity 
E)  synergy

Question 18

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

Accepted Answer

A)  constantly improve the system 
B)  eliminate work standards 
C)  improve leadership 
D)  adopt a new philosophy 
E)  create constancy of purpose 
A)  constantly improve the system 
B)  eliminate work standards 
C)  improve leadership 
D)  adopt a new philosophy 
E)  create constancy of purpose

Question 19

Quality experts agree that quality can be assured only during the ________ phase.

Accepted Answer

A)  production 
B)  marketing 
C)  analysis 
D)  testing 
E)  design 
A)  production 
B)  marketing 
C)  analysis 
D)  testing 
E)  design

Question 20

What is the primary contribution of Philip Crosby?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Management by objective refers to a process of setting annual goals that are binding on the employee.

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Michael Hammer and James Champy are most closely identified with reengineering.

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Fact-based improvement refers to an approach that favors information gathering and analysis.

Explain the Taguchi concept of robust design.

Differentiate between control and breakthrough with an example.

The theory of scientific management was proposed by Joseph Juran.

Deming believed that poor quality resulted from ________.

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

According to Juran, the language of management is ________.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Michael Hammer and James Champy are most closely identified with ________,

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

The three aspects of the Juran trilogy are planning, control, and improvement.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

Quality experts agree that quality can be assured only during the ________ phase.

What is the primary contribution of Philip Crosby?

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Management by objective refers to a process of setting annual goals that are binding on the employee.

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Michael Hammer and James Champy are most closely identified with reengineering.

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Fact-based improvement refers to an approach that favors information gathering and analysis.

Explain the Taguchi concept of robust design.

Differentiate between control and breakthrough with an example.

The theory of scientific management was proposed by Joseph Juran.

Deming believed that poor quality resulted from ________.

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

According to Juran, the language of management is ________.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Michael Hammer and James Champy are most closely identified with ________,

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

The three aspects of the Juran trilogy are planning, control, and improvement.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

Quality experts agree that quality can be assured only during the ________ phase.

What is the primary contribution of Philip Crosby?

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters