Exam 14: Understanding Invidividual Behavior

Rachel is described by her colleagues as pragmatic, more likely to persuade than be persuaded, and having good bargaining skills. She fits which personality category most closely?

Many people have __________-attributes about themselves that they are not aware of or don't recognize as problems-which limit their effectiveness and hinder their career success.

Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

The two categories where job satisfaction has declined the most over the past 30 years are __________ and __________.

According to Jung, __________-type people would rather work with known facts and hard data and prefer routine and order in gathering information.

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?

Two benefits of an extroverted personality include having a greater ability to listen and take suggestions and being more creative.

The self-serving bias means that people give themselves too much credit when they do well and give external forces too much blame when they fail.

From the attributions viewpoint, if you call a person careless and lazy, you are making an internal attribution about them.

__________ occur(s) when an individual perceives incompatible demands from others.

The buffering hypothesis says that a perceived high degree of social support from family and friends protects one from the potentially adverse effects of stressful events.

People generally experience __________ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, when they like their coworkers, and when they have positive relationships with supervisors.

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?

__________ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.

Perception is a cognitive process by which we assess and make sense of our environment, and attributions are a particular kind of perception-the judgments we make about what caused our own or someone else's behavior. Use a situation that managers deal with on a regular basis (such as missed deadlines or employee conflict) to illustrate the three steps involved in the perception process and the attributions that could be made about those involved.

The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.

The Big Five personality factors include all of the following except:

The most recent Gallup workforce survey found that 68.5 percent of employees in the United States were disengaged in 2014, with the highest level of disengagement among __________ employees.

Most people are happier and healthier when they have positive feelings about their jobs and the organization for which they work. In a short essay, evaluate the relationship between job satisfaction and employee trust in management. Include your assessment of which factor has a greater influence on employee performance.

People with an external locus of control are harder to motivate but easier to manage.