Question 1

Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

Accepted Answer

A)  multiperson comparison 
B)  360-degree appraisal 
C)  management by objective 
D)  behaviorally anchored rating scale 
A)  multiperson comparison 
B)  360-degree appraisal 
C)  management by objective 
D)  behaviorally anchored rating scale

Question 2

Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.

Accepted Answer

A)  admission errors 
B)  reject errors 
C)  accept errors 
D)  reception errors 
A)  admission errors 
B)  reject errors 
C)  accept errors 
D)  reception errors

Question 3

Which of the following is true of written tests as a selection tool?

Accepted Answer

A)  They are not very popular anymore. 
B)  They are relatively good predictors for supervisory positions. 
C)  They cannot predict job performances. 
D)  They are mostly used for insurance-related jobs. 
A)  They are not very popular anymore. 
B)  They are relatively good predictors for supervisory positions. 
C)  They cannot predict job performances. 
D)  They are mostly used for insurance-related jobs.

Question 4

A labor union is an organization that represents workers and seeks to protect their interests.

Accepted Answer

A) True 
 B)False

Question 5

In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now.This would avoid much of the pain associated with workforce reduction in future.This implies that Jane favors ________.

Accepted Answer

A)  transfers 
B)  attrition 
C)  layoffs 
D)  reduced workweeks 
A)  transfers 
B)  attrition 
C)  layoffs 
D)  reduced workweeks

Question 6

________ is the process of introducing a new employee to his job and the organization.

Accepted Answer

A)  Orientation 
B)  Selection 
C)  Staffing 
D)  Communicating 
A)  Orientation 
B)  Selection 
C)  Staffing 
D)  Communicating

Question 7

Explain why human resource management (HRM) is important to organizational success.

Accepted Answer

HRM is an important task that involves h

Question 8

Application forms ________.

Accepted Answer

A)  are most useful for gathering information 
B)  include personality and interest forms 
C)  use actual job behaviors 
D)  do not predict job performance 
A)  are most useful for gathering information 
B)  include personality and interest forms 
C)  use actual job behaviors 
D)  do not predict job performance

Question 9

Which of the following is a type of specific training provided by organizations?

Accepted Answer

A)  management skills 
B)  team building skills 
C)  supervisory skills 
D)  communication skills 
A)  management skills 
B)  team building skills 
C)  supervisory skills 
D)  communication skills

Question 10

Which of the following factors does NOT influence the pay and benefits offered by an organization?

Accepted Answer

A)  employee ethnicity 
B)  unionization 
C)  geographical location 
D)  management philosophy 
A)  employee ethnicity 
B)  unionization 
C)  geographical location 
D)  management philosophy

Question 11

Elizabeth was hired as a customer care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed.However, her employers soon realized that she was impatient, easily irritated, and lacked motivation.They even began to receive complaints about her behavior from angry customers.In hiring Elizabeth, her employers were guilty of a(n) ________.

Accepted Answer

A)  admission error 
B)  reject error 
C)  accept error 
D)  reception error 
A)  admission error 
B)  reject error 
C)  accept error 
D)  reception error

Question 12

Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis.If the company does this, it would be ________.

Accepted Answer

A)  firing employees. 
B)  encouraging layoffs 
C)  reducing the workweeks 
D)  encouraging early retirements 
A)  firing employees. 
B)  encouraging layoffs 
C)  reducing the workweeks 
D)  encouraging early retirements

Question 13

The first phase of the human resource management process involves ________.

Accepted Answer

A)  human resource planning, compensation, and benefits 
B)  human resource planning, training, and performance management 
C)  human resource planning, recruitment and decruitment, and selection 
D)  human resource planning, recruitment and decruitment, and orientation 
A)  human resource planning, compensation, and benefits 
B)  human resource planning, training, and performance management 
C)  human resource planning, recruitment and decruitment, and selection 
D)  human resource planning, recruitment and decruitment, and orientation

Question 14

The top management of the company decides that the performance appraisal process needs to be changed.They ask Steve to make use of a rating scale that will rate the employees' actual job behaviors.The managers are asking Steve to use a ________.

Accepted Answer

A)  360-degree feedback 
B)  management by objective method 
C)  behaviorally anchored rating scale 
D)  graphic rating scale 
A)  360-degree feedback 
B)  management by objective method 
C)  behaviorally anchored rating scale 
D)  graphic rating scale

Question 15

Assessment centers are best if they are used to select ________.

Accepted Answer

A)  senior management 
B)  semiskilled workers 
C)  employees for entry-level positions 
D)  unskilled workers 
A)  senior management 
B)  semiskilled workers 
C)  employees for entry-level positions 
D)  unskilled workers

Question 16

Job descriptions focus on the job, while job specifications focus on the person.

Accepted Answer

A) True 
 B)False

Question 17

Larry is an HR manager with Merlin Infosystems.He is in charge of recruitment for entry-level positions in the company.He is of the view that job interviews should provide a realistic job preview.Which of the following is Larry likely to do during job interviews?

Accepted Answer

A)  explain all the positive points, including the flexible nature of work 
B)  over-embellish the growth opportunities for employees 
C)  promise a vibrant, fun work culture at the office 
D)  intimating the employee about possible overtime 
A)  explain all the positive points, including the flexible nature of work 
B)  over-embellish the growth opportunities for employees 
C)  promise a vibrant, fun work culture at the office 
D)  intimating the employee about possible overtime

Question 18

Fletcher has worked as a regional sales manager for Waiyo, a firm that sells espresso machines to offices and restaurants, for 8 years.Faced with falling demand and plummeting sales, the firm decided to prune its operations and concentrate on its most profitable markets.Fletcher's sales territory was not part of this and he was let go of by the management, with a modest severance package.However, his health coverage was discontinued following his termination, even though Fletcher was willing to pay for it.Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored?

Accepted Answer

A)  Consolidated Omnibus Budget Reconciliation Act (COBR
A)  
B)  Health Insurance Portability and Accountability Act (HIPA
A)  
C)  Occupational Safety and Health Act (OSH
A)  
D)  Lilly Ledbetter Fair Pay Act 
A)  Consolidated Omnibus Budget Reconciliation Act (COBR
A)  
B)  Health Insurance Portability and Accountability Act (HIPA
A)  
C)  Occupational Safety and Health Act (OSH
A)  
D)  Lilly Ledbetter Fair Pay Act

Question 19

The essence of affirmative action is to ________.

Accepted Answer

A)  provide positive reinforcements to encourage desirable behavior 
B)  prevent employees from behaving unethically 
C)  prevent discrimination and enhance the status of members from protected groups 
D)  provide experiential exercises and on-the-job coaching for employees 
A)  provide positive reinforcements to encourage desirable behavior 
B)  prevent employees from behaving unethically 
C)  prevent discrimination and enhance the status of members from protected groups 
D)  provide experiential exercises and on-the-job coaching for employees

Question 20

List the seven major performance appraisal methods.

Accepted Answer

The seven major performance appraisal me

Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.

Which of the following is true of written tests as a selection tool?

A labor union is an organization that represents workers and seeks to protect their interests.

In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now.This would avoid much of the pain associated with workforce reduction in future.This implies that Jane favors ________.

________ is the process of introducing a new employee to his job and the organization.

Explain why human resource management (HRM) is important to organizational success.

Application forms ________.

Which of the following is a type of specific training provided by organizations?

Which of the following factors does NOT influence the pay and benefits offered by an organization?

Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis.If the company does this, it would be ________.

The first phase of the human resource management process involves ________.

The top management of the company decides that the performance appraisal process needs to be changed.They ask Steve to make use of a rating scale that will rate the employees' actual job behaviors.The managers are asking Steve to use a ________.

Assessment centers are best if they are used to select ________.

Job descriptions focus on the job, while job specifications focus on the person.

Larry is an HR manager with Merlin Infosystems.He is in charge of recruitment for entry-level positions in the company.He is of the view that job interviews should provide a realistic job preview.Which of the following is Larry likely to do during job interviews?

The essence of affirmative action is to ________.

List the seven major performance appraisal methods.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 13: Managing Human Resources

Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.

Which of the following is true of written tests as a selection tool?

A labor union is an organization that represents workers and seeks to protect their interests.

In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now.This would avoid much of the pain associated with workforce reduction in future.This implies that Jane favors ________.

________ is the process of introducing a new employee to his job and the organization.

Explain why human resource management (HRM) is important to organizational success.

Application forms ________.

Which of the following is a type of specific training provided by organizations?

Which of the following factors does NOT influence the pay and benefits offered by an organization?

Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis.If the company does this, it would be ________.

The first phase of the human resource management process involves ________.

The top management of the company decides that the performance appraisal process needs to be changed.They ask Steve to make use of a rating scale that will rate the employees' actual job behaviors.The managers are asking Steve to use a ________.

Assessment centers are best if they are used to select ________.

Job descriptions focus on the job, while job specifications focus on the person.

Larry is an HR manager with Merlin Infosystems.He is in charge of recruitment for entry-level positions in the company.He is of the view that job interviews should provide a realistic job preview.Which of the following is Larry likely to do during job interviews?

The essence of affirmative action is to ________.

List the seven major performance appraisal methods.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters