Exam 7: Managing Change and Innovation

In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.

Which of the following is NOT an external force of change?

In the ________ metaphor, change is normal and expected and managing it is a continual process.

Which of the following is a favorable condition that will facilitate a cultural change?

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

The two metaphors commonly used to describe the two views of the change process are ________.

Design thinking can do for innovation what TQM did for quality.

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Define Organizational Development (OD).List and explain the five most popular OD techniques.

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Cultural change is likely to take place when a dramatic crisis occurs.

Organizational change is any alteration of ________.

________ is a method of changing behavior through unstructured group interaction.

Which of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.

Changes in work processes, methods, and equipment are a part of ________ changes.

Which of the following is a strategy for managing cultural change?

Most idea champions ________.

Manipulation involves the use of direct threats against the resisters.

Stress symptoms can be categorized as physical, psychological, and behavioral.

People may resist change based on habit.