Question 1

According to Kurt Lewin, increasing the driving forces is a means of ________.

Accepted Answer

A)  unfreezing 
B)  changing 
C)  restraining 
D)  refreezing 
A)  unfreezing 
B)  changing 
C)  restraining 
D)  refreezing

Question 2

Stress can be caused by personal factors and by job-related factors.

Accepted Answer

A) True 
 B)False

Question 3

When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr.Snyder?

Accepted Answer

A)  external force of change 
B)  labor market force of change 
C)  internal force of change 
D)  social force of change 
A)  external force of change 
B)  labor market force of change 
C)  internal force of change 
D)  social force of change

Question 4

List and explain the techniques for reducing resistance to change.

Accepted Answer

The various techniques for reducing resi

Question 5

Labor strikes are an example of which of the following internal change factors?

Accepted Answer

A)  workforce composition 
B)  equipment 
C)  employee attitudes 
D)  strategy 
A)  workforce composition 
B)  equipment 
C)  employee attitudes 
D)  strategy

Question 6

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price.Therefore, it was a(n) ________.

Accepted Answer

A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change 
A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change

Question 7

For ________, there must be uncertainty over the outcome, and the outcome must be important.

Accepted Answer

A)  uncertainty to become stress 
B)  habit to become stress 
C)  potential stress to become actual stress 
D)  personal loss to become stress 
A)  uncertainty to become stress 
B)  habit to become stress 
C)  potential stress to become actual stress 
D)  personal loss to become stress

Question 8

Which of the following is true regarding reduction of employee stress?

Accepted Answer

A)  In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. 
B)  A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. 
C)  Improved organizational communications maximizes ambiguity-induced stress. 
D)  Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress. 
A)  In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. 
B)  A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. 
C)  Improved organizational communications maximizes ambiguity-induced stress. 
D)  Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress.

Question 9

The "calm waters" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

Accepted Answer

A) True 
 B)False

Question 10

A realistic job preview during the selection process minimizes stress by reducing ambiguity over job expectations.

Accepted Answer

A) True 
 B)False

Question 11

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market.This situation describes what metaphor of change?

Accepted Answer

A)  a calm water metaphor 
B)  a black-water rapid metaphor 
C)  a rapid water metaphor 
D)  a white-water rapids metaphor 
A)  a calm water metaphor 
B)  a black-water rapid metaphor 
C)  a rapid water metaphor 
D)  a white-water rapids metaphor

Question 12

Organizational change can be any alteration of people, structure, or technology.

Accepted Answer

A) True 
 B)False

Question 13

If Kelly were to consider enhancing productivity by giving greater authority to other technicians and increasing formalization, she would be considering ________ changes.

Accepted Answer

A)  structural 
B)  technological 
C)  people 
D)  automatic 
A)  structural 
B)  technological 
C)  people 
D)  automatic

Question 14

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Accepted Answer

A) True 
 B)False

Question 15

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Accepted Answer

A)  people change 
B)  management change 
C)  technological change 
D)  structural change 
A)  people change 
B)  management change 
C)  technological change 
D)  structural change

Question 16

Which of the following is a physical symptom of stress?

Accepted Answer

A)  changes in metabolism 
B)  changes in productivity 
C)  job-related dissatisfaction 
D)  job turnover 
A)  changes in metabolism 
B)  changes in productivity 
C)  job-related dissatisfaction 
D)  job turnover

Question 17

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

Accepted Answer

A)  Idea champions 
B)  Idea developers 
C)  Idea generators 
D)  Idea screeners 
A)  Idea champions 
B)  Idea developers 
C)  Idea generators 
D)  Idea screeners

Question 18

A change capable organization ________.

Accepted Answer

A)  links the present and the future 
B)  discourages diverse teams 
C)  discourages mavericks 
D)  follows its competitor's footsteps 
A)  links the present and the future 
B)  discourages diverse teams 
C)  discourages mavericks 
D)  follows its competitor's footsteps

Question 19

Managers exclusively play the role of change agents.

Accepted Answer

A) True 
 B)False

Question 20

Cultural change is most likely to take place when ________.

Accepted Answer

A)  the organization is old 
B)  the organization is large 
C)  the culture is strong 
D)  there is a leadership change 
A)  the organization is old 
B)  the organization is large 
C)  the culture is strong 
D)  there is a leadership change

According to Kurt Lewin, increasing the driving forces is a means of ________.

Stress can be caused by personal factors and by job-related factors.

When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr.Snyder?

List and explain the techniques for reducing resistance to change.

Labor strikes are an example of which of the following internal change factors?

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price.Therefore, it was a(n) ________.

For ________, there must be uncertainty over the outcome, and the outcome must be important.

Which of the following is true regarding reduction of employee stress?

The "calm waters" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

A realistic job preview during the selection process minimizes stress by reducing ambiguity over job expectations.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market.This situation describes what metaphor of change?

Organizational change can be any alteration of people, structure, or technology.

If Kelly were to consider enhancing productivity by giving greater authority to other technicians and increasing formalization, she would be considering ________ changes.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Which of the following is a physical symptom of stress?

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

A change capable organization ________.

Managers exclusively play the role of change agents.

Cultural change is most likely to take place when ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 7: Managing Change and Innovation

According to Kurt Lewin, increasing the driving forces is a means of ________.

Stress can be caused by personal factors and by job-related factors.

When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr.Snyder?

List and explain the techniques for reducing resistance to change.

Labor strikes are an example of which of the following internal change factors?

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price.Therefore, it was a(n) ________.

For ________, there must be uncertainty over the outcome, and the outcome must be important.

Which of the following is true regarding reduction of employee stress?

The "calm waters" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

A realistic job preview during the selection process minimizes stress by reducing ambiguity over job expectations.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market.This situation describes what metaphor of change?

Organizational change can be any alteration of people, structure, or technology.

If Kelly were to consider enhancing productivity by giving greater authority to other technicians and increasing formalization, she would be considering ________ changes.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Which of the following is a physical symptom of stress?

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

A change capable organization ________.

Managers exclusively play the role of change agents.

Cultural change is most likely to take place when ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters