Exam 7: Managing Change and Innovation

Mr.Snyder has had to change the strategic focus of the company three times.The change in strategic focus of the New Ideas, Inc., is a(n) ________.

Explain organizational change and briefly discuss the three types of change.

________ is the process of taking a creative idea and turning it into a useful product or work method.

Stress symptoms are grouped under the categories of ________.

List a few cultural characteristics that an innovative organization possesses.

A company that decides to decentralize its sales procedures is managing ________ changes.

Managers offer ________ to employees who want to talk to someone about their problems.

An individual is likely to resist change because of the feeling ________.

One reason people resist change in an organization is that their future has been set and cannot be changed.

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

What are stressors? Discuss the five major categories of organizational stressors.

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

Outside consultants are more likely to initiate ________ organizational changes than insiders.

Which type of change might include a shift from a functional to a product structure?

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

The Sarbanes-Oxley Act is an example of which of the following forces of change?

________ creates expectations that may be hard to reconcile or satisfy.

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Which of the following human resource variables is supportive of organizational innovation?