Question 1

If the new agency director decided to remove layers in the agency and increase the span of managerial control, this would be considered changing the ________.

Accepted Answer

A)  structural design 
B)  selection process 
C)  degree of centralization 
D)  structural components 
A)  structural design 
B)  selection process 
C)  degree of centralization 
D)  structural components

Question 2

Negotiation refers to covert attempts to influence others about a change by distorting the facts to make the change appear more attractive.

Accepted Answer

A) True 
 B)False

Question 3

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.

Accepted Answer

A)  Type X 
B)  Type Y 
C)  Type A 
D)  Type B 
A)  Type X 
B)  Type Y 
C)  Type A 
D)  Type B

Question 4

How can managers increase the likelihood of making change happen successfully?

Accepted Answer

A)  They should realize that they are just change agents not change leaders. 
B)  They should discourage entrepreneurial mindsets. 
C)  They should give individual employees a role in the change process. 
D)  They should adapt the changes made by their competitors. 
A)  They should realize that they are just change agents not change leaders. 
B)  They should discourage entrepreneurial mindsets. 
C)  They should give individual employees a role in the change process. 
D)  They should adapt the changes made by their competitors.

Question 5

Which of the following is an example of a psychological symptom of stress?

Accepted Answer

A)  changes in metabolism 
B)  increased heart and breathing rate 
C)  irritability 
D)  changes in productivity 
A)  changes in metabolism 
B)  increased heart and breathing rate 
C)  irritability 
D)  changes in productivity

Question 6

A leadership change can facilitate cultural change.

Accepted Answer

A) True 
 B)False

Question 7

According to Lewin, which of the following is the objective of refreezing?

Accepted Answer

A)  directing behavior away from the status quo 
B)  hindering the existing equilibrium 
C)  eliminating the need for future change 
D)  stabilizing the new situation 
A)  directing behavior away from the status quo 
B)  hindering the existing equilibrium 
C)  eliminating the need for future change 
D)  stabilizing the new situation

Question 8

Cultural change is easier when the organizational culture is strong.

Accepted Answer

A) True 
 B)False

Question 9

Write a short essay on stress, particularly as it relates to the workplace.

Accepted Answer

Stress is the adverse reaction people ha

Question 10

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

Accepted Answer

A)  Task demands 
B)  Role demands 
C)  Interpersonal demands 
D)  Role ambiguity 
A)  Task demands 
B)  Role demands 
C)  Interpersonal demands 
D)  Role ambiguity

Question 11

Describe the "calm waters" view of organizational change.

Accepted Answer

The calm waters view of organizational c

Question 12

The two doctors at the practice have very different work habits.Each has his own team of technicians who are used to the doctors' preferences and are comfortable with their routines; they basically do the same thing every day.When Kelly suggested that they train all of the technicians to work with both doctors, this led to significant resistance from all of the parties involved.The technicians were concerned that they would no longer be able to perform their usual daily tasks.Their resistance came from their ________.

Accepted Answer

A)  belief that ambiguity would increase 
B)  fear that they would be forced out of their habits 
C)  concern over personal loss 
D)  belief that Kelly's changes would harm the organization 
A)  belief that ambiguity would increase 
B)  fear that they would be forced out of their habits 
C)  concern over personal loss 
D)  belief that Kelly's changes would harm the organization

Question 13

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Accepted Answer

A)  time management program 
B)  wellness program 
C)  life insurance program 
D)  health and wellness program 
A)  time management program 
B)  wellness program 
C)  life insurance program 
D)  health and wellness program

Question 14

Competitive factors or new innovations within an industry often require managers to introduce ________.

Accepted Answer

A)  new equipment, tools, or operating methods 
B)  new equipment, tools or people 
C)  new equipment, operating methods, or structure 
D)  new equipment, people, or structure 
A)  new equipment, tools, or operating methods 
B)  new equipment, tools or people 
C)  new equipment, operating methods, or structure 
D)  new equipment, people, or structure

Question 15

Colin decided his people will benefit from ________, a method of changing behavior through unstructured group interaction.

Accepted Answer

A)  survey feedback 
B)  sensitivity training 
C)  team building 
D)  intergroup development 
A)  survey feedback 
B)  sensitivity training 
C)  team building 
D)  intergroup development

Question 16

Coercion involves exchanging something of value for an arrangement to lessen the resistance to the change effort.

Accepted Answer

A) True 
 B)False

Question 17

What are the conditions that facilitate cultural change?

Accepted Answer

The conditions that facilitate cultural

Question 18

Falling interest rates are an example of what external force?

Accepted Answer

A)  change in composition of workforce 
B)  change in employee attitudes 
C)  technological change 
D)  economic change 
A)  change in composition of workforce 
B)  change in employee attitudes 
C)  technological change 
D)  economic change

Question 19

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Accepted Answer

A)  team building 
B)  intergroup development 
C)  survey feedback 
D)  sensitivity training 
A)  team building 
B)  intergroup development 
C)  survey feedback 
D)  sensitivity training

Question 20

Lewin's theory is consistent with ________ theory of organizational change.

Accepted Answer

A)  white-water rapids 
B)  muckwater 
C)  mudwater 
D)  calm waters 
A)  white-water rapids 
B)  muckwater 
C)  mudwater 
D)  calm waters

If the new agency director decided to remove layers in the agency and increase the span of managerial control, this would be considered changing the ________.

Negotiation refers to covert attempts to influence others about a change by distorting the facts to make the change appear more attractive.

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.

How can managers increase the likelihood of making change happen successfully?

Which of the following is an example of a psychological symptom of stress?

A leadership change can facilitate cultural change.

According to Lewin, which of the following is the objective of refreezing?

Cultural change is easier when the organizational culture is strong.

Write a short essay on stress, particularly as it relates to the workplace.

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

Describe the "calm waters" view of organizational change.

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Competitive factors or new innovations within an industry often require managers to introduce ________.

Colin decided his people will benefit from ________, a method of changing behavior through unstructured group interaction.

Coercion involves exchanging something of value for an arrangement to lessen the resistance to the change effort.

What are the conditions that facilitate cultural change?

Falling interest rates are an example of what external force?

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Lewin's theory is consistent with ________ theory of organizational change.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 7: Managing Change and Innovation

If the new agency director decided to remove layers in the agency and increase the span of managerial control, this would be considered changing the ________.

Negotiation refers to covert attempts to influence others about a change by distorting the facts to make the change appear more attractive.

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.

How can managers increase the likelihood of making change happen successfully?

Which of the following is an example of a psychological symptom of stress?

A leadership change can facilitate cultural change.

According to Lewin, which of the following is the objective of refreezing?

Cultural change is easier when the organizational culture is strong.

Write a short essay on stress, particularly as it relates to the workplace.

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

Describe the "calm waters" view of organizational change.

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Competitive factors or new innovations within an industry often require managers to introduce ________.

Colin decided his people will benefit from ________, a method of changing behavior through unstructured group interaction.

Coercion involves exchanging something of value for an arrangement to lessen the resistance to the change effort.

What are the conditions that facilitate cultural change?

Falling interest rates are an example of what external force?

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Lewin's theory is consistent with ________ theory of organizational change.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters