Question 1

Which of the following is NOT characteristic of the work attitudes and experiences of generation Xers?

Accepted Answer

A)  They do not share their parents' views about company loyalty. 
B)  They are more patient and willing to accept change. 
C)  They expect employers to provide them with more personal and leisure time. 
D)  They tend to be more educated than previous workers. 
A)  They do not share their parents' views about company loyalty. 
B)  They are more patient and willing to accept change. 
C)  They expect employers to provide them with more personal and leisure time. 
D)  They tend to be more educated than previous workers.

Question 2

Sierra uses mathematical models to determine the effect on production if the cost of materials increases by 20 percent. She is utilizing:

Accepted Answer

A)  Scientific management. 
B)  The behavioral science approach. 
C)  The functional approach. 
D)  The quantitative/systems approach. 
A)  Scientific management. 
B)  The behavioral science approach. 
C)  The functional approach. 
D)  The quantitative/systems approach.

Question 3

Giving employees the authority and responsibility to achieve objectives is known as

Accepted Answer

A)  Participative management 
B)  Autocratic management. 
C)  Empowerment 
D)  Two-tier management 
A)  Participative management 
B)  Autocratic management. 
C)  Empowerment 
D)  Two-tier management

Question 4

To provide a foundation for the type of corporate culture that is desired, companies develop mission statements and ethical codes statements.

Accepted Answer

A) True 
 B)False

Question 5

Most supervisors will be able to succeed in their jobs simply by knowing the basic concepts and skills identified in the text.

Accepted Answer

A) True 
 B)False

Question 6

Ali has been a supervisor for ten years; therefore, additional education or training would not benefit her.

Accepted Answer

A) True 
 B)False

Question 7

A continuous process of assimilation and growth within the organization for new hires is referred to as:

Accepted Answer

A)  Onboarding 
B)  Outsourcing 
C)  Empowerment 
D)  Job enlargement 
A)  Onboarding 
B)  Outsourcing 
C)  Empowerment 
D)  Job enlargement

Question 8

The Hawthorne studies concluded that workers perform differently than they normally did because the researchers were observing them.

Accepted Answer

A) True 
 B)False

Question 9

The fact that people will perform differently when being observed is known as the Hawthorne effect.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT crucial for supervisors to become True professionals?

Accepted Answer

A)  They must put work before family. 
B)  They have to develop as innovators and idea people. 
C)  They must lead by example. 
D)  They must constantly update their own skills and knowledge. 
A)  They must put work before family. 
B)  They have to develop as innovators and idea people. 
C)  They must lead by example. 
D)  They must constantly update their own skills and knowledge.

Question 11

One of the most dramatic changes that has occurred in the past several decades has been the increase in the number and percentage of women in the workforce.

Accepted Answer

A) True 
 B)False

Question 12

The set of shared values, purposes, and beliefs that employees have about an organization is its:

Accepted Answer

A)  Organizational approach. 
B)  Values-and-beliefs statement. 
C)  Corporate climate. 
D)  Corporate culture. 
A)  Organizational approach. 
B)  Values-and-beliefs statement. 
C)  Corporate climate. 
D)  Corporate culture.

Question 13

__________ occurs when employees are in jobs that do not use their skills, knowledge, and abilities.

Accepted Answer

A)  Competitive advantage 
B)  Contingent work 
C)  Unemployment 
D)  Underemployment 
A)  Competitive advantage 
B)  Contingent work 
C)  Unemployment 
D)  Underemployment

Question 14

Lisa drives a bus for the county school system, where she works limited hours within a nine-month contract that is based on the school system's needs. She does not receive health or retirement benefits. Lisa is a member of the:

Accepted Answer

A)  Exempt workforce 
B)  Contingent workforce 
C)  Non-contingent workforce 
D)  Non-exempt workforce 
A)  Exempt workforce 
B)  Contingent workforce 
C)  Non-contingent workforce 
D)  Non-exempt workforce

Question 15

"Going Green" means that individuals and organizations voluntarily take steps to conserve energy and behave in:

Accepted Answer

A)  Environmentally-friendly ways 
B)  Profit-minded ways 
C)  Socially just ways 
D)  Legal ways 
A)  Environmentally-friendly ways 
B)  Profit-minded ways 
C)  Socially just ways 
D)  Legal ways

Question 16

Organizations expect supervisors to role-model ethical behavior for employees.

Accepted Answer

A) True 
 B)False

Question 17

The primary difference between a supervisor and a working supervisor is that:

Accepted Answer

A)  Working supervisors make up the first tier of management, while supervisors are considered mid-level managers. 
B)  Supervisors usually manage entry-level employees, while working supervisors manage more experienced employees. 
C)  Working supervisors are not considered part of management. 
D)  Supervisors are not considered part of management. 
A)  Working supervisors make up the first tier of management, while supervisors are considered mid-level managers. 
B)  Supervisors usually manage entry-level employees, while working supervisors manage more experienced employees. 
C)  Working supervisors are not considered part of management. 
D)  Supervisors are not considered part of management.

Question 18

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy known as flextime.

Accepted Answer

A) True 
 B)False

Question 19

Regarding international business:

Accepted Answer

A)  Many U.S. firms may move production overseas because of low wages. 
B)  International opportunities for technically competent U.S. supervisors will decrease as countries develop their own management class. 
C)  Corporate culture is largely the same everywhere. 
D)  Supervisory techniques that work in the Untied States are almost always successful in other countries as well. 
A)  Many U.S. firms may move production overseas because of low wages. 
B)  International opportunities for technically competent U.S. supervisors will decrease as countries develop their own management class. 
C)  Corporate culture is largely the same everywhere. 
D)  Supervisory techniques that work in the Untied States are almost always successful in other countries as well.

Question 20

Supervisors are middle managers who oversee entry-level employees.

Accepted Answer

A) True 
 B)False

Which of the following is NOT characteristic of the work attitudes and experiences of generation Xers?

Sierra uses mathematical models to determine the effect on production if the cost of materials increases by 20 percent. She is utilizing:

Giving employees the authority and responsibility to achieve objectives is known as

To provide a foundation for the type of corporate culture that is desired, companies develop mission statements and ethical codes statements.

Most supervisors will be able to succeed in their jobs simply by knowing the basic concepts and skills identified in the text.

Ali has been a supervisor for ten years; therefore, additional education or training would not benefit her.

A continuous process of assimilation and growth within the organization for new hires is referred to as:

The Hawthorne studies concluded that workers perform differently than they normally did because the researchers were observing them.

The fact that people will perform differently when being observed is known as the Hawthorne effect.

Which of the following is NOT crucial for supervisors to become True professionals?

One of the most dramatic changes that has occurred in the past several decades has been the increase in the number and percentage of women in the workforce.

The set of shared values, purposes, and beliefs that employees have about an organization is its:

__________ occurs when employees are in jobs that do not use their skills, knowledge, and abilities.

Lisa drives a bus for the county school system, where she works limited hours within a nine-month contract that is based on the school system's needs. She does not receive health or retirement benefits. Lisa is a member of the:

"Going Green" means that individuals and organizations voluntarily take steps to conserve energy and behave in:

Organizations expect supervisors to role-model ethical behavior for employees.

The primary difference between a supervisor and a working supervisor is that:

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy known as flextime.

Regarding international business:

Supervisors are middle managers who oversee entry-level employees.

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 1: Supervising in Uncertain Times

Which of the following is NOT characteristic of the work attitudes and experiences of generation Xers?

Sierra uses mathematical models to determine the effect on production if the cost of materials increases by 20 percent. She is utilizing:

Giving employees the authority and responsibility to achieve objectives is known as

To provide a foundation for the type of corporate culture that is desired, companies develop mission statements and ethical codes statements.

Most supervisors will be able to succeed in their jobs simply by knowing the basic concepts and skills identified in the text.

Ali has been a supervisor for ten years; therefore, additional education or training would not benefit her.

A continuous process of assimilation and growth within the organization for new hires is referred to as:

The Hawthorne studies concluded that workers perform differently than they normally did because the researchers were observing them.

The fact that people will perform differently when being observed is known as the Hawthorne effect.

Which of the following is NOT crucial for supervisors to become True professionals?

One of the most dramatic changes that has occurred in the past several decades has been the increase in the number and percentage of women in the workforce.

The set of shared values, purposes, and beliefs that employees have about an organization is its:

__________ occurs when employees are in jobs that do not use their skills, knowledge, and abilities.

Lisa drives a bus for the county school system, where she works limited hours within a nine-month contract that is based on the school system's needs. She does not receive health or retirement benefits. Lisa is a member of the:

"Going Green" means that individuals and organizations voluntarily take steps to conserve energy and behave in:

Organizations expect supervisors to role-model ethical behavior for employees.

The primary difference between a supervisor and a working supervisor is that:

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy known as flextime.

Regarding international business:

Supervisors are middle managers who oversee entry-level employees.

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters