Question 1

Is leadership the same thing as management? Why or why not?

Accepted Answer

Leadership is not synonymous with manage

Question 2

Guiding, teaching, and supervising employees are activities associated with:

Accepted Answer

A)  Staffing. 
B)  Leading. 
C)  Organizing. 
D)  Controlling. 
A)  Staffing. 
B)  Leading. 
C)  Organizing. 
D)  Controlling.

Question 3

Six major classifications of management capabilities and skills are:

Accepted Answer

A)  Conceptual, administrative, technical, political, emotional intelligence, and human relations. 
B)  Coordination, cooperation, conceptual, administrative, political, and technical. 
C)  Human relations, emotional intelligence, conceptual, technical, political, and delegation. 
D)  Cooperation, human relations, conceptual, administrative, political, and technical. 
A)  Conceptual, administrative, technical, political, emotional intelligence, and human relations. 
B)  Coordination, cooperation, conceptual, administrative, political, and technical. 
C)  Human relations, emotional intelligence, conceptual, technical, political, and delegation. 
D)  Cooperation, human relations, conceptual, administrative, political, and technical.

Question 4

Technical skills involve the ability to plan, organize, and coordinate activities.

Accepted Answer

A) True 
 B)False

Question 5

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Accepted Answer

Approaches that foster mutual trust and

Question 6

More times than not, which of the following is believed to be the least effective source of power?

Accepted Answer

A)  Referent 
B)  Coercive 
C)  Illegitimate 
D)  Expert 
A)  Referent 
B)  Coercive 
C)  Illegitimate 
D)  Expert

Question 7

Most of upper management's time is most likely spent in the function of:

Accepted Answer

A)  Staffing. 
B)  Organizing. 
C)  Controlling. 
D)  Planning. 
A)  Staffing. 
B)  Organizing. 
C)  Controlling. 
D)  Planning.

Question 8

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Accepted Answer

A) True 
 B)False

Question 9

Tony and Scott know that they need to forge an alliance with Alicia, who is the smartest person in their department about how to get things done. What type of power does Alicia probably possess?

Accepted Answer

Alicia probably possesses expe

Question 10

For a supervisor, having referent power means that the supervisor can refer his employees to the appropriate person in the organization who is capable of answering their questions.

Accepted Answer

A) True 
 B)False

Question 11

Generally, it is better for a supervisor not to display:

Accepted Answer

A)  Power 
B)  Formal authority 
C)  Both a or b 
D)  Neither a or b 
A)  Power 
B)  Formal authority 
C)  Both a or b 
D)  Neither a or b

Question 12

Many companies are using the terms "associate" or "team member" in place of "supervisor."

Accepted Answer

A) True 
 B)False

Question 13

During a labor dispute, XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute. Such an individual is referred to as a(n):

Accepted Answer

A)  Arbitrator 
B)  Negotiator 
C)  Grievance manager 
D)  Top-level manager 
A)  Arbitrator 
B)  Negotiator 
C)  Grievance manager 
D)  Top-level manager

Question 14

Supervisors are truly the "people in the middle" because:

Accepted Answer

A)  They are in charge of labor unions. 
B)  They do not have any professional contacts with management or labor. 
C)  They report to higher management and are the employees' primary contact with management. 
D)  They are in the middle-managerial level in any organization. 
A)  They are in charge of labor unions. 
B)  They do not have any professional contacts with management or labor. 
C)  They report to higher management and are the employees' primary contact with management. 
D)  They are in the middle-managerial level in any organization.

Question 15

In order to relay information effectively, one must have good _____.

Accepted Answer

A)  political skills 
B)  communication skills 
C)  human relations skills 
D)  administrative skills 
A)  political skills 
B)  communication skills 
C)  human relations skills 
D)  administrative skills

Question 16

Changing performance standards depending on the situation is part of which managerial function?

Accepted Answer

A)  Leading 
B)  Coordinating 
C)  Controlling 
D)  Planning 
A)  Leading 
B)  Coordinating 
C)  Controlling 
D)  Planning

Question 17

Teams are a means to an end, and that end is superior performance to what team members would achieve working as individuals.

Accepted Answer

A) True 
 B)False

Question 18

Juanita, a first-line manager at a software manufacturer, wants to help her subordinates develop their skills in specific technical areas. Therefore, she selects certain duties that she is responsible for and transfers them over to her subordinates for completion. She then follows up to provide guidance and feedback. This process is referred to as:

Accepted Answer

A)  Downward management 
B)  Delegation 
C)  Upward management 
D)  Outsourcing 
A)  Downward management 
B)  Delegation 
C)  Upward management 
D)  Outsourcing

Question 19

Diana finally feels like she possesses real authority since she was promoted to supervisor a few months ago. It took some time to gain her subordinates' trust, but they now accept and stand by her decisions. This example demonstrates which theory?

Accepted Answer

A)  The acceptance theory of authority 
B)  The expectancy theory of power 
C)  Servant leadership theory 
D)  Transformational leadership theory 
A)  The acceptance theory of authority 
B)  The expectancy theory of power 
C)  Servant leadership theory 
D)  Transformational leadership theory

Question 20

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Accepted Answer

A) True 
 B)False

Is leadership the same thing as management? Why or why not?

Guiding, teaching, and supervising employees are activities associated with:

Six major classifications of management capabilities and skills are:

Technical skills involve the ability to plan, organize, and coordinate activities.

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

More times than not, which of the following is believed to be the least effective source of power?

Most of upper management's time is most likely spent in the function of:

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Tony and Scott know that they need to forge an alliance with Alicia, who is the smartest person in their department about how to get things done. What type of power does Alicia probably possess?

For a supervisor, having referent power means that the supervisor can refer his employees to the appropriate person in the organization who is capable of answering their questions.

Generally, it is better for a supervisor not to display:

Many companies are using the terms "associate" or "team member" in place of "supervisor."

During a labor dispute, XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute. Such an individual is referred to as a(n):

Supervisors are truly the "people in the middle" because:

In order to relay information effectively, one must have good _____.

Changing performance standards depending on the situation is part of which managerial function?

Teams are a means to an end, and that end is superior performance to what team members would achieve working as individuals.

Diana finally feels like she possesses real authority since she was promoted to supervisor a few months ago. It took some time to gain her subordinates' trust, but they now accept and stand by her decisions. This example demonstrates which theory?

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Supervising in Uncertain Times

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 2: The Managerial Functions

Is leadership the same thing as management? Why or why not?

Guiding, teaching, and supervising employees are activities associated with:

Six major classifications of management capabilities and skills are:

Technical skills involve the ability to plan, organize, and coordinate activities.

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

More times than not, which of the following is believed to be the least effective source of power?

Most of upper management's time is most likely spent in the function of:

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Tony and Scott know that they need to forge an alliance with Alicia, who is the smartest person in their department about how to get things done. What type of power does Alicia probably possess?

For a supervisor, having referent power means that the supervisor can refer his employees to the appropriate person in the organization who is capable of answering their questions.

Generally, it is better for a supervisor not to display:

Many companies are using the terms "associate" or "team member" in place of "supervisor."

During a labor dispute, XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute. Such an individual is referred to as a(n):

Supervisors are truly the "people in the middle" because:

In order to relay information effectively, one must have good _____.

Changing performance standards depending on the situation is part of which managerial function?

Teams are a means to an end, and that end is superior performance to what team members would achieve working as individuals.

Diana finally feels like she possesses real authority since she was promoted to supervisor a few months ago. It took some time to gain her subordinates' trust, but they now accept and stand by her decisions. This example demonstrates which theory?

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Supervising in Uncertain Times

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters