Question 1

When should a manager use a group in the decision-making process?

Accepted Answer

A)  If it is determined that no additional information is needed 
B)  If acceptance of the decision is critical 
C)  If the situation requires immediate action 
D)  If people's skills can be developed through participation 
A)  If it is determined that no additional information is needed 
B)  If acceptance of the decision is critical 
C)  If the situation requires immediate action 
D)  If people's skills can be developed through participation

Question 2

Most problems in the workplace require immediate answers.

Accepted Answer

A) True 
 B)False

Question 3

Someone who is emotional and seeks buy-in from individuals at all levels within an organization would best be described as a:

Accepted Answer

A)  Deep thinker 
B)  Convenience seeker 
C)  Consensus builder 
D)  Free spirit 
A)  Deep thinker 
B)  Convenience seeker 
C)  Consensus builder 
D)  Free spirit

Question 4

When a supervisor attempts to select the alternative solution that meets the minimal decision criteria, he is:

Accepted Answer

A)  Optimizing. 
B)  Satisficing. 
C)  Brainstorming. 
D)  Gathering facts and information. 
A)  Optimizing. 
B)  Satisficing. 
C)  Brainstorming. 
D)  Gathering facts and information.

Question 5

This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:

Accepted Answer

A)  The nominal group technique. 
B)  The problem statement. 
C)  The fishbone technique 
D)  Brainstorming. 
A)  The nominal group technique. 
B)  The problem statement. 
C)  The fishbone technique 
D)  Brainstorming.

Question 6

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

Accepted Answer

A) True 
 B)False

Question 7

When is it in the supervisor's best interest to use intuition in the decision-making process?

Accepted Answer

It is in the supervisor's best

Question 8

Tom, a supervisor, is concerned because one of his workers is consistently missing deadlines. To address the problem, Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines. This act best fits within which stage of the decision-making process?

Accepted Answer

A)  Step 1: Define the problem 
B)  Step 2: Analyze the problem 
C)  Step 3: Establish decision criteria 
D)  Step 4: Develop alternatives 
A)  Step 1: Define the problem 
B)  Step 2: Analyze the problem 
C)  Step 3: Establish decision criteria 
D)  Step 4: Develop alternatives

Question 9

When evaluating alternatives, the purpose is to choose the course of action that will provide:

Accepted Answer

A)  The greatest number of wanted consequences. 
B)  The greatest number of unwanted consequences. 
C)  Both a and b. 
D)  Neither a or b. 
A)  The greatest number of wanted consequences. 
B)  The greatest number of unwanted consequences. 
C)  Both a and b. 
D)  Neither a or b.

Question 10

Decision making is the process of defining problems and choosing a course of action from among alternatives.

Accepted Answer

A) True 
 B)False

Question 11

If it is legal, it is ethical; if it is illegal, it is unethical.

Accepted Answer

A) True 
 B)False

Question 12

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements concerning decision making is INCORRECT?

Accepted Answer

A)  Decision making is the process of choosing a course of action from among alternatives. 
B)  The decision-making process should basically be the same throughout the managerial hierarchy. 
C)  Decision making only occurs at the higher levels of management. 
D)  Decision making should involve a logical and systematic process. 
A)  Decision making is the process of choosing a course of action from among alternatives. 
B)  The decision-making process should basically be the same throughout the managerial hierarchy. 
C)  Decision making only occurs at the higher levels of management. 
D)  Decision making should involve a logical and systematic process.

Question 14

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Accepted Answer

A) True 
 B)False

Question 15

Successful problem solving requires no supervisory follow-up.

Accepted Answer

A) True 
 B)False

Question 16

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

Accepted Answer

A) True 
 B)False

Question 17

What is satisficing? When is it most appropriately utilized?

Accepted Answer

Satisficing is selecting an al

Question 18

Amanda tends to make fast decisions that result in many errors but she does not care about results. These are characteristics of what type of decision-maker?

Accepted Answer

A)  Convenience seeker 
B)  Deep thinker 
C)  Free spirit 
D)  Group commander 
A)  Convenience seeker 
B)  Deep thinker 
C)  Free spirit 
D)  Group commander

Question 19

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Accepted Answer

A)  How extensive is the problem? 
B)  Does the situation require an immediate response? 
C)  Who else is affected by the problem? 
D)  Are you certain that this problem needs to be solved? 
A)  How extensive is the problem? 
B)  Does the situation require an immediate response? 
C)  Who else is affected by the problem? 
D)  Are you certain that this problem needs to be solved?

Question 20

Megan is charged with naming a new publication that will be unveiled in the first quarter of the upcoming year. Unable to come up with a name on her own, she sends an email to her team asking them to respond with ideas for potential names. This approach best exemplifies which creative problem solving method?

Accepted Answer

A)  Groupthink 
B)  Quid pro quo 
C)  Nominal group technique 
D)  Electronic brainstorming 
A)  Groupthink 
B)  Quid pro quo 
C)  Nominal group technique 
D)  Electronic brainstorming

When should a manager use a group in the decision-making process?

Most problems in the workplace require immediate answers.

Someone who is emotional and seeks buy-in from individuals at all levels within an organization would best be described as a:

When a supervisor attempts to select the alternative solution that meets the minimal decision criteria, he is:

This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

When is it in the supervisor's best interest to use intuition in the decision-making process?

Tom, a supervisor, is concerned because one of his workers is consistently missing deadlines. To address the problem, Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines. This act best fits within which stage of the decision-making process?

When evaluating alternatives, the purpose is to choose the course of action that will provide:

Decision making is the process of defining problems and choosing a course of action from among alternatives.

If it is legal, it is ethical; if it is illegal, it is unethical.

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

Which of the following statements concerning decision making is INCORRECT?

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Successful problem solving requires no supervisory follow-up.

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

What is satisficing? When is it most appropriately utilized?

Amanda tends to make fast decisions that result in many errors but she does not care about results. These are characteristics of what type of decision-maker?

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 5: Solving Problems: Decision Making and the Supervisor

When should a manager use a group in the decision-making process?

Most problems in the workplace require immediate answers.

Someone who is emotional and seeks buy-in from individuals at all levels within an organization would best be described as a:

When a supervisor attempts to select the alternative solution that meets the minimal decision criteria, he is:

This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

When is it in the supervisor's best interest to use intuition in the decision-making process?

When evaluating alternatives, the purpose is to choose the course of action that will provide:

Decision making is the process of defining problems and choosing a course of action from among alternatives.

If it is legal, it is ethical; if it is illegal, it is unethical.

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

Which of the following statements concerning decision making is INCORRECT?

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Successful problem solving requires no supervisory follow-up.

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

What is satisficing? When is it most appropriately utilized?

Amanda tends to make fast decisions that result in many errors but she does not care about results. These are characteristics of what type of decision-maker?

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters