Exam 5: Solving Problems: Decision Making and the Supervisor

It is comforting to know that if you follow the proper steps in the decision-making process, a good decision is guaranteed.

Which of the following statements is True?

A person who is a free spirit tends to be:

Because the supervisor makes most of the departmental decisions, it is not a high priority to teach subordinates decision-making skills.

Standards or measures to use in evaluating alternatives are referred to as:

Selecting the best alternative is referred to as

All of the following would be criteria for evaluating the selection of a particular decision alternative, EXCEPT:

While experimentation may be valid from a motivational standpoint, it can be a slow and relatively expensive method of reaching a decision.

Sylvia works part-time at an office and also goes to school in the evenings. She is considering taking supplies for a class project from the storeroom at work, even though this is against company policy. However, she changes her mind when she considers what her colleagues would think of her if they learned of such an action. Which ethical test has Sylvia used to make her decision?

The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.

A fishbone diagram would be most useful during which stage(s) of the decision-making process?

Almost all of the problems that confront supervisors daily are unusual, isolated, and require individual problem-solving techniques.

ASQ Inc. must trim payroll expenditures or risk going out of business. Rather than engage in painful layoffs, senior managers at the company decided to implement a 10% pay cut to all employees. Selecting this option is an example of:

What are some things that supervisors should consider in an effort to understand their own decision style?

After the supervisor has defined and analyzed the problem and established decision criteria, the next step is to: