Question 1

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

Accepted Answer

A) True 
 B)False

Question 2

In order for an organization to thrive, all of the following is necessary EXCEPT:

Accepted Answer

A)  Goals. 
B)  Training. 
C)  Autocratic leadership. 
D)  Accountability. 
A)  Goals. 
B)  Training. 
C)  Autocratic leadership. 
D)  Accountability.

Question 3

Oral and written reports are necessary when:

Accepted Answer

A)  Departments are small. 
B)  Team members operate in one location. 
C)  Quick decisions need to be made. 
D)  Employees work around the clock. 
A)  Departments are small. 
B)  Team members operate in one location. 
C)  Quick decisions need to be made. 
D)  Employees work around the clock.

Question 4

LaToya creates computerized Gantt and PERT charts to route and schedule operations and to keep overall operations on schedule. This demonstrates which level of specialized control?

Accepted Answer

A)  Inventory control 
B)  Production control 
C)  Quality control 
D)  Concurrent control 
A)  Inventory control 
B)  Production control 
C)  Quality control 
D)  Concurrent control

Question 5

Employees always view controls positively because they know it will enhance the planning process.

Accepted Answer

A) True 
 B)False

Question 6

Without spot checking, supervisors have no control mechanisms to monitor performance.

Accepted Answer

A) True 
 B)False

Question 7

Since it is impossible for supervisors to check every item in production, they must:

Accepted Answer

A)  Trust employee performance. 
B)  Implement controls to identify every mistake. 
C)  Use good judgement. 
D)  All of the above. 
A)  Trust employee performance. 
B)  Implement controls to identify every mistake. 
C)  Use good judgement. 
D)  All of the above.

Question 8

Standards may be defined as specific criteria against which to evaluate results.

Accepted Answer

A) True 
 B)False

Question 9

The extent of involvement that a supervisor has with a budget is to simply ensure performance expectations are met within the contraints of a budget.

Accepted Answer

A) True 
 B)False

Question 10

Albert's manufacturing company produces over 1,000 units daily. When reviewing products for defects, he randomly inspects about 10 percent of the items actually produced. This example demonstrates which of the following?

Accepted Answer

A)  Personal observation 
B)  The exception principle 
C)  Spot checking 
D)  Sampling 
A)  Personal observation 
B)  The exception principle 
C)  Spot checking 
D)  Sampling

Question 11

When allowing an employee to work on an assignment without close supervision, the supervisor should leave the employee completely alone until it is time to view the final results.

Accepted Answer

A) True 
 B)False

Question 12

The word control often elicits negative reactions.

Accepted Answer

A) True 
 B)False

Question 13

Time standards are absolute and beyond dispute since they are bound by an objective, fixed measurement: the hands of the clock.

Accepted Answer

A) True 
 B)False

Question 14

Describe the three types of specialized controls, and for what they are used.

Accepted Answer

Inventory controls are used for keeping

Question 15

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

Accepted Answer

A) True 
 B)False

Question 16

Historical data does not provide much value when budgeting for the future.

Accepted Answer

A) True 
 B)False

Question 17

The exception principle is the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.

Accepted Answer

A) True 
 B)False

Question 18

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

Accepted Answer

A) True 
 B)False

Question 19

What is an advantage and disadvantage of zero-base budgeting?

Accepted Answer

The advantage of zero-base budget is tha

Question 20

Companies often give cost-cutting orders as a result of competition from other businesses.

Accepted Answer

A) True 
 B)False

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

In order for an organization to thrive, all of the following is necessary EXCEPT:

Oral and written reports are necessary when:

LaToya creates computerized Gantt and PERT charts to route and schedule operations and to keep overall operations on schedule. This demonstrates which level of specialized control?

Employees always view controls positively because they know it will enhance the planning process.

Without spot checking, supervisors have no control mechanisms to monitor performance.

Since it is impossible for supervisors to check every item in production, they must:

Standards may be defined as specific criteria against which to evaluate results.

The extent of involvement that a supervisor has with a budget is to simply ensure performance expectations are met within the contraints of a budget.

Albert's manufacturing company produces over 1,000 units daily. When reviewing products for defects, he randomly inspects about 10 percent of the items actually produced. This example demonstrates which of the following?

When allowing an employee to work on an assignment without close supervision, the supervisor should leave the employee completely alone until it is time to view the final results.

The word control often elicits negative reactions.

Time standards are absolute and beyond dispute since they are bound by an objective, fixed measurement: the hands of the clock.

Describe the three types of specialized controls, and for what they are used.

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

Historical data does not provide much value when budgeting for the future.

The exception principle is the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

What is an advantage and disadvantage of zero-base budgeting?

Companies often give cost-cutting orders as a result of competition from other businesses.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 13: Fundamentals of Controlling

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

In order for an organization to thrive, all of the following is necessary EXCEPT:

Oral and written reports are necessary when:

LaToya creates computerized Gantt and PERT charts to route and schedule operations and to keep overall operations on schedule. This demonstrates which level of specialized control?

Employees always view controls positively because they know it will enhance the planning process.

Without spot checking, supervisors have no control mechanisms to monitor performance.

Since it is impossible for supervisors to check every item in production, they must:

Standards may be defined as specific criteria against which to evaluate results.

The extent of involvement that a supervisor has with a budget is to simply ensure performance expectations are met within the contraints of a budget.

Albert's manufacturing company produces over 1,000 units daily. When reviewing products for defects, he randomly inspects about 10 percent of the items actually produced. This example demonstrates which of the following?

When allowing an employee to work on an assignment without close supervision, the supervisor should leave the employee completely alone until it is time to view the final results.

The word control often elicits negative reactions.

Time standards are absolute and beyond dispute since they are bound by an objective, fixed measurement: the hands of the clock.

Describe the three types of specialized controls, and for what they are used.

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

Historical data does not provide much value when budgeting for the future.

The exception principle is the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

What is an advantage and disadvantage of zero-base budgeting?

Companies often give cost-cutting orders as a result of competition from other businesses.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Performance Management

Resolving Conflicts in the Workplace

Filters