Question 1

Most supervisors utilize feedforward controls so they don't have to bother with concurrent controls.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Accepted Answer

A)  Concurrent 
B)  Feedback 
C)  Indicative 
D)  Feedforward 
A)  Concurrent 
B)  Feedback 
C)  Indicative 
D)  Feedforward

Question 3

Tangible standards can measure all of the following EXCEPT:

Accepted Answer

A)  Quantity of output. 
B)  Quality of output. 
C)  Time spent on providing a service. 
D)  An organization's reputation. 
A)  Quantity of output. 
B)  Quality of output. 
C)  Time spent on providing a service. 
D)  An organization's reputation.

Question 4

Care 1 Hospital is renowned for it's impeccable reputation and strong employee morale. These types of qualities can best be described as __________ standards.

Accepted Answer

A)  tangible 
B)  intangible 
C)  objective 
D)  subjective 
A)  tangible 
B)  intangible 
C)  objective 
D)  subjective

Question 5

Cost consciousness should primarily:

Accepted Answer

A)  Consist of crash programs and economy drives. 
B)  Be considered as an ongoing part of the supervisors' and employees' jobs. 
C)  Involve no flexibility in establishing budgets. 
D)  Be a retraining program for all supervisors. 
A)  Consist of crash programs and economy drives. 
B)  Be considered as an ongoing part of the supervisors' and employees' jobs. 
C)  Involve no flexibility in establishing budgets. 
D)  Be a retraining program for all supervisors.

Question 6

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

Accepted Answer

A) True 
 B)False

Question 7

At Thomaston Sporting Goods Emporium, the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Accepted Answer

A) True 
 B)False

Question 8

Production control involves routing operations, scheduling, and expediting work flow.

Accepted Answer

A) True 
 B)False

Question 9

When no damage or mistakes occur, feedback is:

Accepted Answer

A)  Unnecessary. 
B)  Solicited to fulfill job responsibilities. 
C)  Used to improve the process or product. 
D)  None of the above. 
A)  Unnecessary. 
B)  Solicited to fulfill job responsibilities. 
C)  Used to improve the process or product. 
D)  None of the above.

Question 10

Once the budget is approved by higher-level management, supervisors have no more contact with it or interest in it until the next budget cycle.

Accepted Answer

A) True 
 B)False

Question 11

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?

Accepted Answer

A)  The budget that most concerns supervisors is usually the departmental expense budget. 
B)  Supervisors must refer to their budgets to monitor their expenditures during the operation period. 
C)  If a supervisor notes that actual expenditures for a specific item greatly exceed the budget, the supervisor should wait until the next budget cycle before taking any action. 
D)  Supervisors should demonstrate the actual need for each amount they request and document their requests with historical data whenever possible. 
A)  The budget that most concerns supervisors is usually the departmental expense budget. 
B)  Supervisors must refer to their budgets to monitor their expenditures during the operation period. 
C)  If a supervisor notes that actual expenditures for a specific item greatly exceed the budget, the supervisor should wait until the next budget cycle before taking any action. 
D)  Supervisors should demonstrate the actual need for each amount they request and document their requests with historical data whenever possible.

Question 13

When controls are confusing or too sophisticated for employees, the supervisor should:

Accepted Answer

A)  Create charts, graphs, and reports to make the control easier to understand. 
B)  Stop using controls altogether. 
C)  Consult with upper management about the problem. 
D)  Devise new controls that meet departmental needs and are understandable to everyone who uses them. 
A)  Create charts, graphs, and reports to make the control easier to understand. 
B)  Stop using controls altogether. 
C)  Consult with upper management about the problem. 
D)  Devise new controls that meet departmental needs and are understandable to everyone who uses them.

Question 14

Supervisors should be careful to choose strategic control points that do NOT significantly:

Accepted Answer

A)  Improve performance. 
B)  Impede performance. 
C)  Impede other standards. 
D)  All of the above. 
A)  Improve performance. 
B)  Impede performance. 
C)  Impede other standards. 
D)  All of the above.

Question 15

Kenneth is comparing market share data for his company's oral care products along with data for top competitors. He is surprised to learn that the company has slipped in market share for some oral care products. Market share data is an example of what type of standard?

Accepted Answer

A)  Tangible standard 
B)  Intangible standard 
C)  Objective standard 
D)  Subjective standard 
A)  Tangible standard 
B)  Intangible standard 
C)  Objective standard 
D)  Subjective standard

Question 16

_____ are performance critieria chosen for assessment because they are key indicators of overall performance.

Accepted Answer

A)  Strategic control points 
B)  Motion studies 
C)  Time studies 
D)  Budget studies 
A)  Strategic control points 
B)  Motion studies 
C)  Time studies 
D)  Budget studies

Question 17

Oral and written reports are probably the best way for supervisors to monitor employee performance.

Accepted Answer

A) True 
 B)False

Question 18

Alarm clocks, thermostats, gauges, and police officers directing traffic are all examples of controls.

Accepted Answer

A) True 
 B)False

Question 19

Intangible standards are targets for results that have physical form.

Accepted Answer

A) True 
 B)False

Question 20

The cost of a control system may be more than it is worth, even when the control system is effective.

Accepted Answer

A) True 
 B)False

Most supervisors utilize feedforward controls so they don't have to bother with concurrent controls.

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Tangible standards can measure all of the following EXCEPT:

Care 1 Hospital is renowned for it's impeccable reputation and strong employee morale. These types of qualities can best be described as __________ standards.

Cost consciousness should primarily:

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

At Thomaston Sporting Goods Emporium, the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Production control involves routing operations, scheduling, and expediting work flow.

When no damage or mistakes occur, feedback is:

Once the budget is approved by higher-level management, supervisors have no more contact with it or interest in it until the next budget cycle.

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?

When controls are confusing or too sophisticated for employees, the supervisor should:

Supervisors should be careful to choose strategic control points that do NOT significantly:

Kenneth is comparing market share data for his company's oral care products along with data for top competitors. He is surprised to learn that the company has slipped in market share for some oral care products. Market share data is an example of what type of standard?

_____ are performance critieria chosen for assessment because they are key indicators of overall performance.

Oral and written reports are probably the best way for supervisors to monitor employee performance.

Alarm clocks, thermostats, gauges, and police officers directing traffic are all examples of controls.

Intangible standards are targets for results that have physical form.

The cost of a control system may be more than it is worth, even when the control system is effective.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 13: Fundamentals of Controlling

Most supervisors utilize feedforward controls so they don't have to bother with concurrent controls.

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Tangible standards can measure all of the following EXCEPT:

Care 1 Hospital is renowned for it's impeccable reputation and strong employee morale. These types of qualities can best be described as __________ standards.

Cost consciousness should primarily:

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

At Thomaston Sporting Goods Emporium, the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Production control involves routing operations, scheduling, and expediting work flow.

When no damage or mistakes occur, feedback is:

Once the budget is approved by higher-level management, supervisors have no more contact with it or interest in it until the next budget cycle.

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?

When controls are confusing or too sophisticated for employees, the supervisor should:

Supervisors should be careful to choose strategic control points that do NOT significantly:

Kenneth is comparing market share data for his company's oral care products along with data for top competitors. He is surprised to learn that the company has slipped in market share for some oral care products. Market share data is an example of what type of standard?

_____ are performance critieria chosen for assessment because they are key indicators of overall performance.

Oral and written reports are probably the best way for supervisors to monitor employee performance.

Alarm clocks, thermostats, gauges, and police officers directing traffic are all examples of controls.

Intangible standards are targets for results that have physical form.

The cost of a control system may be more than it is worth, even when the control system is effective.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Performance Management

Resolving Conflicts in the Workplace

Filters