Exam 1: Management and Its History

Organizing is typically the starting point in the management process.

Yuze delivered a comprehensive and well-formatted budget spreadsheet to his boss.Unfortunately, his boss had actually expected a written report rather than a spreadsheet.While Yuze was certainly efficient, his work was not effective.

Which type of skill is necessary according to systems theorists?

Leading is the process of telling employees what to do.

_____________ developed Theory X and Theory Y.

The contingency theory of management focuses on determining the best management approach for a given situation.

List and explain the four management functions.

Sociotechnical theorists focus on integrating people and technology.

Which organization provides the standards for accreditation of business schools?

Later research supported the behavioral theory assumption that happy employees would be productive.

Systemic use of the best available facts to improve management practice is _________ management.

Interpersonal skills are sometimes referred to as ________________ skills

List and explain the three management skills.

Middle managers should possess technical, interpersonal and decision-making skills; however, ____________________________________.

Discuss Russell Ackoff's critique of the classical approach to problem solving.

List the hierarchy of management levels.

The three types of managers are general managers, functional managers, and project managers.

After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse a fight between two baristas.According to the management role categories, Dongfang was acting as a ___________.

In a small business, a(n) ____________ tends to make the decisions.

The leader, liaison, and disseminator managerial roles are most closely associated with which of the following management functions?