Question 1

Explain the differences between make-to-stock and make-to-order operations.

Accepted Answer

Make-to-stock operations produce product

Question 2

_____ facility layout is associated with make-to-stock and assemble-to-order levels of customer involvement and relatively flexible batch process operations.

Accepted Answer

A) Cellular 
B) Process 
C) Fixed-position 
D) Product 
A) Cellular 
B) Process 
C) Fixed-position 
D) Product

Question 3

A productivity rate can be set as the standard, and one can compare the department's productivity to the standard on an ongoing basis.

Accepted Answer

A) True 
 B)False

Question 4

The time required to complete the time-based competition process is called __________.

Accepted Answer

A) total time 
B) throughput time 
C) processing time 
D) turnout time 
A) total time 
B) throughput time 
C) processing time 
D) turnout time

Question 5

__________ certifies people as quality professionals.

Accepted Answer

A) ISO 
B) ASQ 
C) ANSI 
D) SAI 
A) ISO 
B) ASQ 
C) ANSI 
D) SAI

Question 6

Facilities are the physical resources used in the operations process.

Accepted Answer

A) True 
 B)False

Question 7

JIT and TQM are part of __________ 9000 certification.

Accepted Answer

A) ISO 
B) ANSI 
C) SAI 
D) ASQ 
A) ISO 
B) ANSI 
C) SAI 
D) ASQ

Question 8

What is the only real way to increase wages and standard of living?

Accepted Answer

A) Increase quality. 
B) Increase competition. 
C) Increase trade. 
D) Increase productivity. 
A) Increase quality. 
B) Increase competition. 
C) Increase trade. 
D) Increase productivity.

Question 9

The critical path in a PERT network is important to know because it determines the ____________ needed to complete a project.

Accepted Answer

A) length of time 
B) amount of money 
C) number of employees 
D) number of activities 
A) length of time 
B) amount of money 
C) number of employees 
D) number of activities

Question 10

Juanita has setup a new bakery that produces different outputs such as cookies, cakes, and brownies while using common ingredients and tools.The type of operation system Juanita is using is __________.

Accepted Answer

A) continuous process operations 
B) repetitive process operations 
C) batch process operations 
D) project process operations 
A) continuous process operations 
B) repetitive process operations 
C) batch process operations 
D) project process operations

Question 11

A statistical test that aids in determining whether quality is within an acceptable standard range is __________.

Accepted Answer

A) statistical manufacturing control 
B) customer quality control 
C) statistical product control 
D) statistical process control 
A) statistical manufacturing control 
B) customer quality control 
C) statistical product control 
D) statistical process control

Question 12

__________ is/are a network scheduling technique that illustrate(s) the dependence of activities.

Accepted Answer

A) Priority scheduling 
B) PERT 
C) Gantt charts 
D) Planning sheets 
A) Priority scheduling 
B) PERT 
C) Gantt charts 
D) Planning sheets

Question 13

Michaela would like to arrange her new office in such a way that everything she will need is placed around her so that she can get to them easily.Michaela should consider a __________ layout for her office.

Accepted Answer

A) process 
B) product 
C) cellular 
D) fixed-position 
A) process 
B) product 
C) cellular 
D) fixed-position

Question 14

Which of the following is not one of the five rules of customer human relations?

Accepted Answer

A) Take your time with people. 
B) Don't discriminate with your service (treat everyone well). 
C) Always be nice-no matter how busy you are. 
D) The customer is always right. 
A) Take your time with people. 
B) Don't discriminate with your service (treat everyone well). 
C) Always be nice-no matter how busy you are. 
D) The customer is always right.

Question 15

Mobile technology __________ apps are slowly boosting restaurant efficiency and sales for several companies.

Accepted Answer

A) rating 
B) order-ahead 
C) seat-reservation 
D) review 
A) rating 
B) order-ahead 
C) seat-reservation 
D) review

Question 16

"Quality is a virtue of design" means that if products are well designed, all of the following will be true, except _________.

Accepted Answer

A) there will be fewer operations problems 
B) the product will be easier to sell 
C) the design process will be shorter 
D) servicing the product will be less costly 
A) there will be fewer operations problems 
B) the product will be easier to sell 
C) the design process will be shorter 
D) servicing the product will be less costly

Question 17

_____ is the continuing evaluation and reordering of the sequence in which products will be produced.

Accepted Answer

A) Priority scheduling 
B) Time flow mapping 
C) Critical scheduling 
D) Process routing 
A) Priority scheduling 
B) Time flow mapping 
C) Critical scheduling 
D) Process routing

Question 18

There are three major total quality management principles.

Accepted Answer

A) True 
 B)False

Question 19

Inventory is the stock of materials held for future use.

Accepted Answer

A) True 
 B)False

Question 20

Inventory control is the process of managing ____________, work in process, finished goods, and in-transit goods.

Accepted Answer

A) raw materials 
B) inventory 
C) resources 
D) services 
A) raw materials 
B) inventory 
C) resources 
D) services

Explain the differences between make-to-stock and make-to-order operations.

_____ facility layout is associated with make-to-stock and assemble-to-order levels of customer involvement and relatively flexible batch process operations.

A productivity rate can be set as the standard, and one can compare the department's productivity to the standard on an ongoing basis.

The time required to complete the time-based competition process is called __________.

__________ certifies people as quality professionals.

Facilities are the physical resources used in the operations process.

JIT and TQM are part of __________ 9000 certification.

What is the only real way to increase wages and standard of living?

The critical path in a PERT network is important to know because it determines the ____________ needed to complete a project.

Juanita has setup a new bakery that produces different outputs such as cookies, cakes, and brownies while using common ingredients and tools.The type of operation system Juanita is using is __________.

A statistical test that aids in determining whether quality is within an acceptable standard range is __________.

__________ is/are a network scheduling technique that illustrate(s) the dependence of activities.

Michaela would like to arrange her new office in such a way that everything she will need is placed around her so that she can get to them easily.Michaela should consider a __________ layout for her office.

Which of the following is not one of the five rules of customer human relations?

Mobile technology __________ apps are slowly boosting restaurant efficiency and sales for several companies.

"Quality is a virtue of design" means that if products are well designed, all of the following will be true, except _________.

_____ is the continuing evaluation and reordering of the sequence in which products will be produced.

There are three major total quality management principles.

Inventory is the stock of materials held for future use.

Inventory control is the process of managing ____________, work in process, finished goods, and in-transit goods.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters

Exam 15: Operations, Quality, and Productivity

Explain the differences between make-to-stock and make-to-order operations.

_____ facility layout is associated with make-to-stock and assemble-to-order levels of customer involvement and relatively flexible batch process operations.

A productivity rate can be set as the standard, and one can compare the department's productivity to the standard on an ongoing basis.

The time required to complete the time-based competition process is called __________.

__________ certifies people as quality professionals.

Facilities are the physical resources used in the operations process.

JIT and TQM are part of __________ 9000 certification.

What is the only real way to increase wages and standard of living?

The critical path in a PERT network is important to know because it determines the ____________ needed to complete a project.

Juanita has setup a new bakery that produces different outputs such as cookies, cakes, and brownies while using common ingredients and tools.The type of operation system Juanita is using is __________.

A statistical test that aids in determining whether quality is within an acceptable standard range is __________.

__________ is/are a network scheduling technique that illustrate(s) the dependence of activities.

Michaela would like to arrange her new office in such a way that everything she will need is placed around her so that she can get to them easily.Michaela should consider a __________ layout for her office.

Which of the following is not one of the five rules of customer human relations?

Mobile technology __________ apps are slowly boosting restaurant efficiency and sales for several companies.

"Quality is a virtue of design" means that if products are well designed, all of the following will be true, except _________.

_____ is the continuing evaluation and reordering of the sequence in which products will be produced.

There are three major total quality management principles.

Inventory is the stock of materials held for future use.

Inventory control is the process of managing ____________, work in process, finished goods, and in-transit goods.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters