Question 1

_______ are input materials that have been received but have not yet been transformed in any way by the operations department.

Accepted Answer

A) Preproduction stock 
B) Raw materials 
C) Inventory 
D) Supplies 
A) Preproduction stock 
B) Raw materials 
C) Inventory 
D) Supplies

Question 2

Chen's Floor Cleaners goes house to house to perform their floor cleaning services.What facility layout does this business use?

Accepted Answer

A) Process 
B) Product 
C) Fixed-position 
D) Cellular 
A) Process 
B) Product 
C) Fixed-position 
D) Cellular

Question 3

All of the following are ways of increasing productivity, except __________.

Accepted Answer

A) increasing the value of the outputs but maintaining the value of the inputs 
B) increasing the value of the outputs but decreasing the value of the inputs 
C) maintaining the value of the outputs but decreasing the value of the inputs 
D) maintaining the value of the outputs but increasing the value of the inputs 
A) increasing the value of the outputs but maintaining the value of the inputs 
B) increasing the value of the outputs but decreasing the value of the inputs 
C) maintaining the value of the outputs but decreasing the value of the inputs 
D) maintaining the value of the outputs but increasing the value of the inputs

Question 4

You have decided to open a fast-food restaurant.Which facility layout would be most efficient for you to use in the new restaurant's kitchen?

Accepted Answer

A) Cellular 
B) Product 
C) Fixed-position 
D) Process 
A) Cellular 
B) Product 
C) Fixed-position 
D) Process

Question 5

Harlyn paints portraits by commission.Each customer who calls her wants a unique work of art and has specific demands regarding the painting.Harlyn completes all of the paintings in her studio, either while the subject poses or from photographs she takes before she begins.The type of operation system Harlyn is using is __________.

Accepted Answer

A) continuous process operations 
B) individual process operations 
C) batch process operations 
D) repetitive process operations 
A) continuous process operations 
B) individual process operations 
C) batch process operations 
D) repetitive process operations

Question 6

Tyree is concerned about minimizing ordering and holding costs without running out of stock.Tyree is primarily interested in calculating __________.

Accepted Answer

A) Materials requirement planning (MRP) 
B) Economic order quantity (EOQ) 
C) Enterprise resource planning (ERP) 
D) Supply chain management (SCM) 
A) Materials requirement planning (MRP) 
B) Economic order quantity (EOQ) 
C) Enterprise resource planning (ERP) 
D) Supply chain management (SCM)

Question 7

Six Sigma shoots for only __________ defects or mistakes per million operations.

Accepted Answer

A) 0.034 
B) 0.34 
C) 3.4 
D) 34 
A) 0.034 
B) 0.34 
C) 3.4 
D) 34

Question 8

Inventory is a resource needed to transform __________ into __________.

Accepted Answer

A) products; services 
B) outputs; inputs 
C) inputs; outputs 
D) goods; products 
A) products; services 
B) outputs; inputs 
C) inputs; outputs 
D) goods; products

Question 9

__________ is a system that integrates operations and inventory control with complex ordering and scheduling.

Accepted Answer

A) Materials requirement planning (MRP) 
B) Just-in-time (JIT) inventory 
C) Economic order quantity (EOQ) 
D) Enterprise resource planning (ERP) 
A) Materials requirement planning (MRP) 
B) Just-in-time (JIT) inventory 
C) Economic order quantity (EOQ) 
D) Enterprise resource planning (ERP)

Question 10

An egg that is being cooked or a car on the assembly line are examples of which of the following?

Accepted Answer

A) Finished goods 
B) Raw materials 
C) Work in process 
D) In-transit goods 
A) Finished goods 
B) Raw materials 
C) Work in process 
D) In-transit goods

Question 11

The process used to transform inputs into outputs is __________.

Accepted Answer

A) technology 
B) production 
C) design 
D) development 
A) technology 
B) production 
C) design 
D) development

Question 12

All of the following are examples of a tangible product, except __________.

Accepted Answer

A) a car 
B) a computer 
C) a textbook 
D) legal advice 
A) a car 
B) a computer 
C) a textbook 
D) legal advice

Question 13

Which of the following is not a TQM principle?

Accepted Answer

A) Focus on managing people rather than processes. 
B) Use teams to continually improve. 
C) Continually improve systems and processes. 
D) Focus on delivering customer value. 
A) Focus on managing people rather than processes. 
B) Use teams to continually improve. 
C) Continually improve systems and processes. 
D) Focus on delivering customer value.

Question 14

The key components of PERT are activities, events, times, and the production schedule.

Accepted Answer

A) True 
 B)False

Question 15

_________ is a performance measure relating outputs to inputs.

Accepted Answer

A) Quality 
B) Productivity 
C) Value 
D) Labor cost 
A) Quality 
B) Productivity 
C) Value 
D) Labor cost

Question 16

A(n) _______ is a good, a service, or a combination of the two.

Accepted Answer

A) item 
B) product 
C) object 
D) output 
A) item 
B) product 
C) object 
D) output

Question 17

Alex and Allison have been assigned the responsibility at work to send out marketing letters to all of the company's clients.What would be the best scheduling technique to use if they want to plan out who is in charge of specific activities and their deadlines?

Accepted Answer

A) Gantt chart 
B) Priority scheduling 
C) Planning sheet 
D) PERT diagram 
A) Gantt chart 
B) Priority scheduling 
C) Planning sheet 
D) PERT diagram

Question 18

Jobs requiring creativity and complex human exchanges are decreasing, while those that can be computerized are increasing.

Accepted Answer

A) True 
 B)False

Question 19

_______ is the path and sequence of the transformation of a product into an output.

Accepted Answer

A) Critical path 
B) Systems process 
C) Facility layout 
D) Routing 
A) Critical path 
B) Systems process 
C) Facility layout 
D) Routing

Question 20

Which layout is associated with make-to-order and assemble-to-order levels of customer involvement and flexible project process operations?

Accepted Answer

A) Product 
B) Cellular 
C) Process 
D) Fixed-position 
A) Product 
B) Cellular 
C) Process 
D) Fixed-position

_______ are input materials that have been received but have not yet been transformed in any way by the operations department.

Chen's Floor Cleaners goes house to house to perform their floor cleaning services.What facility layout does this business use?

All of the following are ways of increasing productivity, except __________.

You have decided to open a fast-food restaurant.Which facility layout would be most efficient for you to use in the new restaurant's kitchen?

Tyree is concerned about minimizing ordering and holding costs without running out of stock.Tyree is primarily interested in calculating __________.

Six Sigma shoots for only __________ defects or mistakes per million operations.

Inventory is a resource needed to transform into .

__________ is a system that integrates operations and inventory control with complex ordering and scheduling.

An egg that is being cooked or a car on the assembly line are examples of which of the following?

The process used to transform inputs into outputs is __________.

All of the following are examples of a tangible product, except __________.

Which of the following is not a TQM principle?

The key components of PERT are activities, events, times, and the production schedule.

_________ is a performance measure relating outputs to inputs.

A(n) _______ is a good, a service, or a combination of the two.

Alex and Allison have been assigned the responsibility at work to send out marketing letters to all of the company's clients.What would be the best scheduling technique to use if they want to plan out who is in charge of specific activities and their deadlines?

Jobs requiring creativity and complex human exchanges are decreasing, while those that can be computerized are increasing.

_______ is the path and sequence of the transformation of a product into an output.

Which layout is associated with make-to-order and assemble-to-order levels of customer involvement and flexible project process operations?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters

Exam 15: Operations, Quality, and Productivity

_______ are input materials that have been received but have not yet been transformed in any way by the operations department.

Chen's Floor Cleaners goes house to house to perform their floor cleaning services.What facility layout does this business use?

All of the following are ways of increasing productivity, except __________.

You have decided to open a fast-food restaurant.Which facility layout would be most efficient for you to use in the new restaurant's kitchen?

Tyree is concerned about minimizing ordering and holding costs without running out of stock.Tyree is primarily interested in calculating __________.

Six Sigma shoots for only __________ defects or mistakes per million operations.

Inventory is a resource needed to transform __________ into __________.

__________ is a system that integrates operations and inventory control with complex ordering and scheduling.

An egg that is being cooked or a car on the assembly line are examples of which of the following?

The process used to transform inputs into outputs is __________.

All of the following are examples of a tangible product, except __________.

Which of the following is not a TQM principle?

The key components of PERT are activities, events, times, and the production schedule.

_________ is a performance measure relating outputs to inputs.

A(n) _______ is a good, a service, or a combination of the two.

Alex and Allison have been assigned the responsibility at work to send out marketing letters to all of the company's clients.What would be the best scheduling technique to use if they want to plan out who is in charge of specific activities and their deadlines?

Jobs requiring creativity and complex human exchanges are decreasing, while those that can be computerized are increasing.

_______ is the path and sequence of the transformation of a product into an output.

Which layout is associated with make-to-order and assemble-to-order levels of customer involvement and flexible project process operations?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters

Inventory is a resource needed to transform into .