Question 1

__________ is a management science technique that uses a variety of statistical tests based on probability to improve the quality of decision making.

Accepted Answer

A) Quality assurance 
B) Statistical quality control 
C) Quality control 
D) Total quality management 
A) Quality assurance 
B) Statistical quality control 
C) Quality control 
D) Total quality management

Question 2

Robotics have created lots of technology jobs while replacing repetitive manual jobs with higher levels of quality and increasing productivity.

Accepted Answer

A) True 
 B)False

Question 3

Who invented Six Sigma in 1987?

Accepted Answer

A) Motorola 
B) General Electric (G
E)  
C) W.Edwards Deming 
D) International Standards Organization 
A) Motorola 
B) General Electric (G
E)  
C) W.Edwards Deming 
D) International Standards Organization

Question 4

Flexibility within operations is based on product _______ and _______.

Accepted Answer

A) volume; type 
B) type; variety 
C) classification; variety 
D) volume; variety 
A) volume; type 
B) type; variety 
C) classification; variety 
D) volume; variety

Question 5

__________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

Accepted Answer

A) Quality assurance 
B) Quality control 
C) Total quality management 
D) Statistical quality control 
A) Quality assurance 
B) Quality control 
C) Total quality management 
D) Statistical quality control

Question 6

_______________ developed 14 points to improve quality, which are still implemented worldwide today.

Accepted Answer

A) Philip B.Crosby 
B) Armand V.Feigenbaum 
C) Genichi Taguchi 
D) W.Edwards Deming 
A) Philip B.Crosby 
B) Armand V.Feigenbaum 
C) Genichi Taguchi 
D) W.Edwards Deming

Question 7

A facilities __________ refers to the spatial arrangement of physical resources relative to each other.

Accepted Answer

A) location 
B) layout 
C) capacity 
D) design 
A) location 
B) layout 
C) capacity 
D) design

Question 8

A planning sheet is a scheduling tool that uses bars to graphically illustrate a schedule and progress toward the objective over a period.

Accepted Answer

A) True 
 B)False

Question 9

A(n) _______ is an intangible product.

Accepted Answer

A) appliance 
B) car 
C) haircut 
D) television 
A) appliance 
B) car 
C) haircut 
D) television

Question 10

_______ is the process of listing activities that must be performed to accomplish an objective.

Accepted Answer

A) Planning 
B) Scheduling 
C) Prioritizing 
D) Managing 
A) Planning 
B) Scheduling 
C) Prioritizing 
D) Managing

Question 11

________ refers to the amount of variety in the products an operation produces, which determines whether the products are produced continuously, repetitively, in batches, or individually.

Accepted Answer

A) Customer involvement 
B) Product variation 
C) Operations flexibility 
D) Automation 
A) Customer involvement 
B) Product variation 
C) Operations flexibility 
D) Automation

Question 12

You are a server at a restaurant.While taking an order to a table, you dropped the plate and now it must be redone.You are in ___________.

Accepted Answer

A) preliminary control 
B) damage control 
C) concurrent control 
D) rework control 
A) preliminary control 
B) damage control 
C) concurrent control 
D) rework control

Question 13

The Smith General Contracting Company commonly completes projects by sending their resources to the customer's site rather than to their own facilities.This is a(n) _______ operation system.

Accepted Answer

A) individual process 
B) project process 
C) continuous process 
D) repetitive process 
A) individual process 
B) project process 
C) continuous process 
D) repetitive process

Question 14

The four throughput stages are design, operations, distribution, and service.

Accepted Answer

A) True 
 B)False

Question 15

__________ certifies firms that meet set quality standards.

Accepted Answer

A) SAI 
B) ASQ 
C) ISO 
D) ANSI 
A) SAI 
B) ASQ 
C) ISO 
D) ANSI

Question 16

The level of _______ refers to the amount of input from customers, which determines whether operations are make to stock, assemble to order, or make to order.

Accepted Answer

A) operations flexibility 
B) customer involvement 
C) automation 
D) product variation 
A) operations flexibility 
B) customer involvement 
C) automation 
D) product variation

Question 17

Deming directed managers' attention to the fact that most quality problems are not the fault of employees, rather, the __________ is to blame.

Accepted Answer

A) customer 
B) strategy 
C) system 
D) manager 
A) customer 
B) strategy 
C) system 
D) manager

Question 18

Define the terms operations and product and explain why operations is important to organizations.

Accepted Answer

Operations is the function concerned wit

Question 19

According to one theory, __% of the reasons for out-of-control performance cause __% of the quality problems.

Accepted Answer

A) 30; 70 
B) 20; 80 
C) 15; 85 
D) 50; 50 
A) 30; 70 
B) 20; 80 
C) 15; 85 
D) 50; 50

Question 20

Capacity is the number of products an organization can produce.

Accepted Answer

A) True 
 B)False

__________ is a management science technique that uses a variety of statistical tests based on probability to improve the quality of decision making.

Robotics have created lots of technology jobs while replacing repetitive manual jobs with higher levels of quality and increasing productivity.

Who invented Six Sigma in 1987?

Flexibility within operations is based on product _ and _.

__________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

_______________ developed 14 points to improve quality, which are still implemented worldwide today.

A facilities __________ refers to the spatial arrangement of physical resources relative to each other.

A planning sheet is a scheduling tool that uses bars to graphically illustrate a schedule and progress toward the objective over a period.

A(n) _______ is an intangible product.

_______ is the process of listing activities that must be performed to accomplish an objective.

________ refers to the amount of variety in the products an operation produces, which determines whether the products are produced continuously, repetitively, in batches, or individually.

You are a server at a restaurant.While taking an order to a table, you dropped the plate and now it must be redone.You are in ___________.

The Smith General Contracting Company commonly completes projects by sending their resources to the customer's site rather than to their own facilities.This is a(n) _______ operation system.

The four throughput stages are design, operations, distribution, and service.

__________ certifies firms that meet set quality standards.

The level of _______ refers to the amount of input from customers, which determines whether operations are make to stock, assemble to order, or make to order.

Deming directed managers' attention to the fact that most quality problems are not the fault of employees, rather, the __________ is to blame.

Define the terms operations and product and explain why operations is important to organizations.

According to one theory, % of the reasons for out-of-control performance cause % of the quality problems.

Capacity is the number of products an organization can produce.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters

Exam 15: Operations, Quality, and Productivity

__________ is a management science technique that uses a variety of statistical tests based on probability to improve the quality of decision making.

Robotics have created lots of technology jobs while replacing repetitive manual jobs with higher levels of quality and increasing productivity.

Who invented Six Sigma in 1987?

Flexibility within operations is based on product _______ and _______.

__________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

_______________ developed 14 points to improve quality, which are still implemented worldwide today.

A facilities __________ refers to the spatial arrangement of physical resources relative to each other.

A planning sheet is a scheduling tool that uses bars to graphically illustrate a schedule and progress toward the objective over a period.

A(n) _______ is an intangible product.

_______ is the process of listing activities that must be performed to accomplish an objective.

________ refers to the amount of variety in the products an operation produces, which determines whether the products are produced continuously, repetitively, in batches, or individually.

You are a server at a restaurant.While taking an order to a table, you dropped the plate and now it must be redone.You are in ___________.

The Smith General Contracting Company commonly completes projects by sending their resources to the customer's site rather than to their own facilities.This is a(n) _______ operation system.

The four throughput stages are design, operations, distribution, and service.

__________ certifies firms that meet set quality standards.

The level of _______ refers to the amount of input from customers, which determines whether operations are make to stock, assemble to order, or make to order.

Deming directed managers' attention to the fact that most quality problems are not the fault of employees, rather, the __________ is to blame.

Define the terms operations and product and explain why operations is important to organizations.

According to one theory, __% of the reasons for out-of-control performance cause __% of the quality problems.

Capacity is the number of products an organization can produce.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Filters

Flexibility within operations is based on product _ and _.

According to one theory, % of the reasons for out-of-control performance cause % of the quality problems.