Exam 15: Operations, Quality, and Productivity

Define and explain RFID technology and its role in supply chain management.

Quality control and inventory control overlap.

List and describe the three project scheduling tools.

Blue Cab needs to determine if it is continually developing its employees as well as how effective its operations and processes are.Which two elements of the balanced scorecard must be referenced?

Customers can be served by people, machines, or both.

___________ is the process of coordinating all the activities involved in producing a product and delivering it to the customer.

__________ requires that you "build in" quality; you cannot "inspect it in."

Describe how ERP differs from MRP.

A(n) ________________ measures financial, customer service, and internal business performance as well as learning and growth performance.

Facility __________ must be determined based on the classification of the operations system and the organization's product mix, layout requirements, and capacity planning.

_________ and ________ are useful tools when the activities follow each other in a dependent series.

Which of the following is not a type of facility layout?

Inventory control is also called _________.

Which of the following is not an example of an input?

What is supply chain management?

At Toyota, factories rely on suppliers to get the needed raw materials and parts to the factory floor when they are required during the production process.What type of inventory control is Toyota practicing?

Major appliance retail stores such as Sears sell appliances and also offer extended warranties and service what they sell.This is an example of ______.

__________ and _______ are commonly used to develop procedures for routine standing plans, whereas _____ is/are commonly used for single-use program plans for a complex project with dependent activities.

Describe how MRP systems assist operations management.

The critical path is the most ______________ series of activities in a PERT network.