Exam 3: Creative Problem Solving and Decision Making

McDonald's is in the process of reducing the waiting time of customers in their drive-thru operations.Which of the following quantitative methods is McDonald's using?

Reflective decision makers tend to have the best record for making good decisions.

Innovation is defined as:

Decision rules or organizational policies and procedures are used for __________ decisions.

Probability theory focuses on waiting time.

When making a decision under conditions of uncertainty,lack of information or knowledge makes the outcome of each alternative unpredictable,so you cannot determine probabilities.

What is the major difference between nominal grouping and consensus mapping?

Should managers be ethical in their decision making? If so,how should ethics be used in decision making?

A reflective decision maker may be viewed as all of the following EXCEPT:

Upper-level managers commonly use synectics and the Delphi technique for a specific decision,whereas brainstorming,nominal grouping,and consensus mapping techniques are frequently used at the departmental level with work groups.

When making a decision under conditions of __________,lack of information or knowledge makes the outcome of each alternative unpredictable,so you cannot determine probabilities.

Give examples from an organization where you work or have worked of decisions that might appropriately be analyzed using the Kepner-Tregoe method and cost-benefit analysis.

Is there really a difference between creativity and innovation?

Identify some of the qualification criteria (college degree,years of experience,etc.)for jobs at an organization you work for or have worked for.Distinguish any "must" and "want" criteria.

Vroom's participative decision-making model is a time-driven or development-driven decision tree that assists a user in selecting one of six leadership styles to use in a given situation to maximize a decision.

A problem exists whenever something unexpected happens.

Criteria are the standards that an alternative must meet to be classified as a programmed or nonprogrammed decision.

The management functions,problem solving,and decision making are related in that making decisions precedes taking action on solving problems,and solving problems is necessary to accomplish the management functions.

Decision making is the process of selecting a course of action that will solve a problem.

In Vroom's participative decision-making model,you answer a series of diagnostic questions based on all of the following variables EXCEPT: