Exam 3: Creative Problem Solving and Decision Making

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Describe the differences among quantitative techniques,the Kepner-Tregoe method,and cost-benefit analysis for analyzing and selecting an alternative.

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Consensus mapping is the process of developing group agreement on a solution to a problem.

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State the difference between an objective and a "must" and "want" criteria.

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The steps in the decision-making process,in order,are (1)classify and define the problem or opportunity,(2)set objectives and criteria,(3)generate creative and innovative alternatives,(4)analyze alternatives and select the most feasible,and (5)plan and implement the decision.

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Brainstorming is the process of suggesting many possible alternatives without evaluation.

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What is the relationship among the management functions,problem solving,and decision making?

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Give an example of how you,or someone else,solved a problem using the stages in the creative process.Be sure to list the steps and note whether illumination came during incubation or while working on the problem.

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Groupthink occurs when an individual or subgroup tries to get the group to accept a particular alternative or dominates the group for personal reasons,rather than pursuing the original goal of finding the best solution.

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David was instrumental in developing projections for acquiring new projects for the coming year.Which of the following quantitative methods was David using?

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Give an example of a programmed and a nonprogrammed decision faced by an organization you work for or have worked for,and describe the decision condition in each case.

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What is the role of intuition in decision making? Should managers use more objective or subjective intuition techniques when making decisions?

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There are three decision-making conditions.

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Describe when to use rational versus bounded rational decision making and group versus individual decision making.

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Nominal grouping is the process of:

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The Cadillac division of GM needs to decide if they should produce a minivan,which is a type of vehicle they have never made before.This would be classified as a __________ decision,made under conditions of __________.

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Programmed decisions:

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When making a decision under the conditions of certainty,you know the outcome of each alternative in advance.

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SlimRight Co.uses brainstorming to develop new ideas on how to reach the diet-conscious market.Which step of the decision-making model does this represent?

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Leeza indicated she did not understand what was wrong with her diversity program.Which step of the decision-making model does this represent?

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Explain the relationship among the management functions,decision making,and problem solving.

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