Question 1

A meeting agenda _______________

Accepted Answer

A)  is a formality that most groups skip these days. 
B)  should be circulated a in advance of the meeting to give participants time to prepare. 
C)  should be general rather than specific so participants can add to topics to it during the meeting. 
D)  is only a guideline, and deviations are common and expected. 
A)  is a formality that most groups skip these days. 
B)  should be circulated a in advance of the meeting to give participants time to prepare. 
C)  should be general rather than specific so participants can add to topics to it during the meeting. 
D)  is only a guideline, and deviations are common and expected.

Question 2

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Accepted Answer

A) True 
 B)False

Question 3

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

Accepted Answer

A) True 
 B)False

Question 4

You are engaging in __________ when you tune out a speaker until you hear a word or phrase that gets your attention once more.

Accepted Answer

The answer of You are engaging in __________ when you...

Question 5

The first step in the basic listening process is ______________

Accepted Answer

A)  physically receiving the message. 
B)  interpreting the message. 
C)  evaluating the message. 
D)  encoding the message. 
A)  physically receiving the message. 
B)  interpreting the message. 
C)  evaluating the message. 
D)  encoding the message.

Question 6

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Accepted Answer

A) True 
 B)False

Question 7

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Accepted Answer

A) True 
 B)False

Question 8

The best way to handle an emotional reaction in a business setting is to ______________

Accepted Answer

A)  focus on your argument and ignore the emotional elements. 
B)  repeat yourself in hopes that this will help diffuse emotions. 
C)  express understanding. 
D)  agree with the other person's emotional reaction. 
A)  focus on your argument and ignore the emotional elements. 
B)  repeat yourself in hopes that this will help diffuse emotions. 
C)  express understanding. 
D)  agree with the other person's emotional reaction.

Question 9

To resolve conflict successfully,it helps to get feelings out in the open before dealing with the main issues.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a characteristic of effective teams?

Accepted Answer

A)  A clear sense of purpose 
B)  Open and honest communication 
C)  Decision making done primarily by the team leaders 
D)  Encouragement of original thinking 
A)  A clear sense of purpose 
B)  Open and honest communication 
C)  Decision making done primarily by the team leaders 
D)  Encouragement of original thinking

Question 11

One of the biggest mistakes in holding meetings is ______________

Accepted Answer

A)  not having a specific goal. 
B)  not inviting enough participants. 
C)  circulating the agenda too far in advance. 
D)  sticking too closely to the agenda. 
A)  not having a specific goal. 
B)  not inviting enough participants. 
C)  circulating the agenda too far in advance. 
D)  sticking too closely to the agenda.

Question 12

Use of parliamentary procedure ________________

Accepted Answer

A)  tends to slow meetings down. 
B)  contributes to dissension among participants. 
C)  aids in planning and running effective meetings. 
D)  is only useful for highly formalized, important meetings with more than a dozen participants. 
A)  tends to slow meetings down. 
B)  contributes to dissension among participants. 
C)  aids in planning and running effective meetings. 
D)  is only useful for highly formalized, important meetings with more than a dozen participants.

Question 13

Differentiate among the three primary types of listening.

Accepted Answer

Content listening focuses on understandi

Question 14

Proper introductions are an important part of business etiquette. Describe the introduction you would use in each of the following cases:
1) Introducing yourself to a stranger
2) Introducing someone younger to someone older
3) Introducing a junior executive to a senior executive
4) Introducing a fellow executive to a client or customer

Accepted Answer

When you are introducing yourself to a s

Question 15

When planning a meeting,the person holding the meeting prepares a(n)__________ of items to discuss.

Accepted Answer

The answer of When planning a meeting,the person holding the...

Question 16

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organiza

Question 17

Describe at least three common types of teams companies often create.

Accepted Answer

Teams can be formal or informal,dependin

Question 18

Working with other writers to produce a single document is called ______________

Accepted Answer

A)  groupthink. 
B)  participative management. 
C)  collaborative writing. 
D)  task facilitating. 
A)  groupthink. 
B)  participative management. 
C)  collaborative writing. 
D)  task facilitating.

Question 19

As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?

Accepted Answer

The team won't function to its potential

Question 20

If a person says one thing but sends a conflicting message nonverbally,_____________

Accepted Answer

A)  people are more likely to believe the verbal message. 
B)  people are more likely to believe the nonverbal message. 
C)  people are more likely to just stop listening. 
D)  People will think the speaker does not know what he/she is saying. 
A)  people are more likely to believe the verbal message. 
B)  people are more likely to believe the nonverbal message. 
C)  people are more likely to just stop listening. 
D)  People will think the speaker does not know what he/she is saying.

A meeting agenda _______________

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

You are engaging in __________ when you tune out a speaker until you hear a word or phrase that gets your attention once more.

The first step in the basic listening process is ______________

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

The best way to handle an emotional reaction in a business setting is to ______________

To resolve conflict successfully,it helps to get feelings out in the open before dealing with the main issues.

Which of the following is NOT a characteristic of effective teams?

One of the biggest mistakes in holding meetings is ______________

Use of parliamentary procedure ________________

Differentiate among the three primary types of listening.

When planning a meeting,the person holding the meeting prepares a(n)__________ of items to discuss.

List at least three benefits of effective listening in business.

Describe at least three common types of teams companies often create.

Working with other writers to produce a single document is called ______________

As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?

If a person says one thing but sends a conflicting message nonverbally,_____________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication

A meeting agenda _______________

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

You are engaging in __________ when you tune out a speaker until you hear a word or phrase that gets your attention once more.

The first step in the basic listening process is ______________

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

The best way to handle an emotional reaction in a business setting is to ______________

To resolve conflict successfully,it helps to get feelings out in the open before dealing with the main issues.

Which of the following is NOT a characteristic of effective teams?

One of the biggest mistakes in holding meetings is ______________

Use of parliamentary procedure ________________

Differentiate among the three primary types of listening.

When planning a meeting,the person holding the meeting prepares a(n)__________ of items to discuss.

List at least three benefits of effective listening in business.

Describe at least three common types of teams companies often create.

Working with other writers to produce a single document is called ______________

As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?

If a person says one thing but sends a conflicting message nonverbally,_____________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters