Question 1

Free riders are group members who don't contribute their fair share to the team's activities.

Accepted Answer

A) True 
 B)False

Question 2

In an informational meeting,______________

Accepted Answer

A)  the participants share information and coordinate actions. 
B)  the group rarely arrives at some kind of decision. 
C)  brainstorming sessions are avoided. 
D)  participants dress casually. 
A)  the participants share information and coordinate actions. 
B)  the group rarely arrives at some kind of decision. 
C)  brainstorming sessions are avoided. 
D)  participants dress casually.

Question 3

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

Accepted Answer

A) True 
 B)False

Question 4

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

Accepted Answer

A)  content listening. 
B)  critical listening. 
C)  empathic listening. 
D)  active listening. 
A)  content listening. 
B)  critical listening. 
C)  empathic listening. 
D)  active listening.

Question 5

A(n)__________ is a unit of two or more people who work together to achieve a goal.

Accepted Answer

The answer of A(n)__________ is a unit of two or...

Question 6

In participative management _____________

Accepted Answer

A)  employees are involved in the company's decision making. 
B)  all top-level managers participate in profit sharing. 
C)  teams are discouraged in favour of individual achievement. 
D)  an authoritarian management model is used. 
A)  employees are involved in the company's decision making. 
B)  all top-level managers participate in profit sharing. 
C)  teams are discouraged in favour of individual achievement. 
D)  an authoritarian management model is used.

Question 7

Group members who are motivated mainly to fulfill personal needs play a ______________

Accepted Answer

A)  team-maintenance role. 
B)  task-facilitating role. 
C)  self-oriented role. 
D)  coordinating role. 
A)  team-maintenance role. 
B)  task-facilitating role. 
C)  self-oriented role. 
D)  coordinating role.

Question 8

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

Accepted Answer

A) True 
 B)False

Question 9

A meeting agenda is just a guideline and doesn't really need to be adhered to.

Accepted Answer

A) True 
 B)False

Question 10

Successful collaboration requires a number of steps,from selecting the right partners and agreeing on project goals to ___________________________

Accepted Answer

A)  establishing clear processes and avoiding writing as a group. 
B)  setting timelines and meeting at the same location. 
C)  making sure all members speak more than one language. 
D)  creating agendas and controlling creativity. 
A)  establishing clear processes and avoiding writing as a group. 
B)  setting timelines and meeting at the same location. 
C)  making sure all members speak more than one language. 
D)  creating agendas and controlling creativity.

Question 11

If you are engaging in critical listening,your goal is to ______________

Accepted Answer

A)  understand and retain information. 
B)  understand the speaker's feelings, needs, and wants. 
C)  evaluate the logic and validity of the message. 
D)  appreciate the speaker's point of view. 
A)  understand and retain information. 
B)  understand the speaker's feelings, needs, and wants. 
C)  evaluate the logic and validity of the message. 
D)  appreciate the speaker's point of view.

Question 12

One benefit of wikis is writers don't need to know any of the techniques normally required to create web content.

Accepted Answer

A) True 
 B)False

Question 13

A hidden agenda refers to _____________

Accepted Answer

A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals' private motives that affect a group's interaction. 
C)  an agenda that members must look for before they can attend a meeting. 
D)  an approach to group dynamics that helps facilitate group functioning. 
A)  a meeting agenda that is not revealed to others outside the meeting group. 
B)  individuals' private motives that affect a group's interaction. 
C)  an agenda that members must look for before they can attend a meeting. 
D)  an approach to group dynamics that helps facilitate group functioning.

Question 14

Most people need to improve their listening skills.

Accepted Answer

A) True 
 B)False

Question 15

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Accepted Answer

A) True 
 B)False

Question 16

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 17

____________________ is an advantage of a successful team.

Accepted Answer

A)  Increased diversity of views 
B)  Groupthink 
C)  Cost 
D)  Hidden agenda 
A)  Increased diversity of views 
B)  Groupthink 
C)  Cost 
D)  Hidden agenda

Question 18

When it comes to resolving conflict in groups,it is a good idea to ______________

Accepted Answer

A)  be flexible. 
B)  hold off dealing with minor problems until the conflict becomes major. 
C)  avoid all conflict in the first place. 
D)  encourage participants to repress their emotions about the situation. 
A)  be flexible. 
B)  hold off dealing with minor problems until the conflict becomes major. 
C)  avoid all conflict in the first place. 
D)  encourage participants to repress their emotions about the situation.

Question 19

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

Accepted Answer

A) True 
 B)False

Question 20

To improve meeting productivity,______________

Accepted Answer

A)  communicate. 
B)  wait for everyone to arrive even if it means starting the meeting 10 minutes late. 
C)  work out an agenda that will achieve your objectives. 
D)  smile, laugh, enjoy yourself. 
A)  communicate. 
B)  wait for everyone to arrive even if it means starting the meeting 10 minutes late. 
C)  work out an agenda that will achieve your objectives. 
D)  smile, laugh, enjoy yourself.

Free riders are group members who don't contribute their fair share to the team's activities.

In an informational meeting,______________

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

A(n)__________ is a unit of two or more people who work together to achieve a goal.

In participative management _____________

Group members who are motivated mainly to fulfill personal needs play a ______________

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

A meeting agenda is just a guideline and doesn't really need to be adhered to.

Successful collaboration requires a number of steps,from selecting the right partners and agreeing on project goals to ___________________________

If you are engaging in critical listening,your goal is to ______________

One benefit of wikis is writers don't need to know any of the techniques normally required to create web content.

A hidden agenda refers to _____________

Most people need to improve their listening skills.

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

____________________ is an advantage of a successful team.

When it comes to resolving conflict in groups,it is a good idea to ______________

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

To improve meeting productivity,______________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication

Free riders are group members who don't contribute their fair share to the team's activities.

In an informational meeting,______________

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

A(n)__________ is a unit of two or more people who work together to achieve a goal.

In participative management _____________

Group members who are motivated mainly to fulfill personal needs play a ______________

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

A meeting agenda is just a guideline and doesn't really need to be adhered to.

Successful collaboration requires a number of steps,from selecting the right partners and agreeing on project goals to ___________________________

If you are engaging in critical listening,your goal is to ______________

One benefit of wikis is writers don't need to know any of the techniques normally required to create web content.

A hidden agenda refers to _____________

Most people need to improve their listening skills.

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

____________________ is an advantage of a successful team.

When it comes to resolving conflict in groups,it is a good idea to ______________

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

To improve meeting productivity,______________

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters