Question 1

Free riders are team members who freely givie their opinions and ideas to the group.

Accepted Answer

A) True 
 B)False

Question 2

Much of the communication you'll participate in will take place in meetings.

Accepted Answer

A) True 
 B)False

Question 3

The goal of __________ listening is to evaluate the message at several levels.

Accepted Answer

The answer of The goal of __________ listening is to...

Question 4

__________ contributors need to let go of traditional expectations of authorship,including individual recognition.

Accepted Answer

The answer of __________ contributors need to let go of...

Question 5

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonv

Question 6

Teams need to learn how to resolve __________ over differences in ideas,power struggles,or basic differences in personalities.

Accepted Answer

The answer of Teams need to learn how to resolve...

Question 7

The goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Question 8

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Accepted Answer

A) True 
 B)False

Question 9

Touching behaviour ________________

Accepted Answer

A)  is the least important form of nonverbal communication. 
B)  is the great equalizer, putting people of different status on the same footing. 
C)  should be completely avoided in all business situations. 
D)  is governed by relatively strict customs that establish who can touch whom and when. 
A)  is the least important form of nonverbal communication. 
B)  is the great equalizer, putting people of different status on the same footing. 
C)  should be completely avoided in all business situations. 
D)  is governed by relatively strict customs that establish who can touch whom and when.

Question 10

Poor listeners may create a barrier to listening by ___________

Accepted Answer

A)  relating what they hear to their own experience. 
B)  thinking of related questions. 
C)  checking their watch or PDA. 
D)  focusing on the message. 
A)  relating what they hear to their own experience. 
B)  thinking of related questions. 
C)  checking their watch or PDA. 
D)  focusing on the message.

Question 11

In collaborative writing,it is a good idea to _________________

Accepted Answer

A)  make sure tools and techniques are ready and compatible across the team. 
B)  begin by letting all members "do their own thing" and then seeing what they all produce. 
C)  let all members use their own preferred software. 
D)  make the team as big as possible so that every possible area of expertise will be covered. 
A)  make sure tools and techniques are ready and compatible across the team. 
B)  begin by letting all members "do their own thing" and then seeing what they all produce. 
C)  let all members use their own preferred software. 
D)  make the team as big as possible so that every possible area of expertise will be covered.

Question 12

Committees are short-lived groups formed to solve a short-term problem.

Accepted Answer

A) True 
 B)False

Question 13

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 14

Virtual meetings let team members in different locations interact without the disruption,risk,and cost of travel.

Accepted Answer

A) True 
 B)False

Question 15

Group members who play team-maintenance roles help everyone to work better together.

Accepted Answer

A) True 
 B)False

Question 16

Defensiveness is a major barrier to effective listening.

Accepted Answer

A) True 
 B)False

Question 17

When conducting a meeting,__________________________

Accepted Answer

A)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
B)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  be sure to follow the agenda. 
A)  if some people are too quiet, leave them alone; they probably have nothing to contribute. 
B)  if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees. 
C)  try to simply act as an observer, and let the meeting "run itself." 
D)  be sure to follow the agenda.

Question 18

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Accepted Answer

A) True 
 B)False

Question 19

There is no such thing as an unproductive meeting.

Accepted Answer

A) True 
 B)False

Question 20

The goal of __________ listening is to understand the speaker's feelings.

Accepted Answer

The answer of The goal of __________ listening is to...

Free riders are team members who freely givie their opinions and ideas to the group.

Much of the communication you'll participate in will take place in meetings.

The goal of __________ listening is to evaluate the message at several levels.

__________ contributors need to let go of traditional expectations of authorship,including individual recognition.

List at least three general categories of nonverbal communication.

Teams need to learn how to resolve __________ over differences in ideas,power struggles,or basic differences in personalities.

The goal of empathic listening is to solve the speaker's problem.

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Touching behaviour ________________

Poor listeners may create a barrier to listening by ___________

In collaborative writing,it is a good idea to _________________

Committees are short-lived groups formed to solve a short-term problem.

Briefly explain why the ability to work effectively in teams is so important in business.

Virtual meetings let team members in different locations interact without the disruption,risk,and cost of travel.

Group members who play team-maintenance roles help everyone to work better together.

Defensiveness is a major barrier to effective listening.

When conducting a meeting,__________________________

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

There is no such thing as an unproductive meeting.

The goal of __________ listening is to understand the speaker's feelings.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication

Free riders are team members who freely givie their opinions and ideas to the group.

Much of the communication you'll participate in will take place in meetings.

The goal of __________ listening is to evaluate the message at several levels.

__________ contributors need to let go of traditional expectations of authorship,including individual recognition.

List at least three general categories of nonverbal communication.

Teams need to learn how to resolve __________ over differences in ideas,power struggles,or basic differences in personalities.

The goal of empathic listening is to solve the speaker's problem.

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Touching behaviour ________________

Poor listeners may create a barrier to listening by ___________

In collaborative writing,it is a good idea to _________________

Committees are short-lived groups formed to solve a short-term problem.

Briefly explain why the ability to work effectively in teams is so important in business.

Virtual meetings let team members in different locations interact without the disruption,risk,and cost of travel.

Group members who play team-maintenance roles help everyone to work better together.

Defensiveness is a major barrier to effective listening.

When conducting a meeting,__________________________

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

There is no such thing as an unproductive meeting.

The goal of __________ listening is to understand the speaker's feelings.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters