Question 1

________ distinguishes a managerial position from a non-managerial one.

Accepted Answer

A) Coordinating and integrating others' work 
B) Manipulating others 
C) Concern for the law 
D) Increasing efficiency 
E) Defining market share 
A) Coordinating and integrating others' work 
B) Manipulating others 
C) Concern for the law 
D) Increasing efficiency 
E) Defining market share

Question 2

'Effectiveness' refers to the relationship between inputs and outputs.

Accepted Answer

A) True 
 B)False

Question 3

Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
-Refer to Managerial Basic Training (Scenario).The engineers need to learn that department head, project leader and plant manager are all potential titles for ________.

Accepted Answer

A) agency heads 
B) middle managers 
C) CEOs 
D) deans 
E) division managers 
A) agency heads 
B) middle managers 
C) CEOs 
D) deans 
E) division managers

Question 4

According to the textbook, ________ skills involve the ability to work well with other people, both individuals and in a group.

Accepted Answer

A) conceptual 
B) human 
C) empirical 
D) technical 
E) functional 
A) conceptual 
B) human 
C) empirical 
D) technical 
E) functional

Question 5

Fayol's (1916)management functions and Mintzberg's (1983)management roles are basically the same.

Accepted Answer

A) True 
 B)False

Question 6

Directing and motivating are part of the controlling function.

Accepted Answer

A) True 
 B)False

Question 7

All levels of management between the supervisor level and the top level of the organisation are termed ________.

Accepted Answer

A) first-line managers 
B) middle managers 
C) foremen 
D) supervisors 
E) coaches 
A) first-line managers 
B) middle managers 
C) foremen 
D) supervisors 
E) coaches

Question 8

When managers meet organisational goals, they are efficient and effective.

Accepted Answer

A) True 
 B)False

Question 9

All of the following are examples of decisional roles according to Mintzberg, EXCEPT ________.

Accepted Answer

A) entrepreneur 
B) resource allocator 
C) spokesperson 
D) negotiator 
E) disturbance handler 
A) entrepreneur 
B) resource allocator 
C) spokesperson 
D) negotiator 
E) disturbance handler

Question 10

A not-for-profit organisation, such as a public library, cannot be considered an organisation.

Accepted Answer

A) True 
 B)False

Question 11

One of the common characteristics of all organisations, ________, clarifies members' work relationships.

Accepted Answer

A) its goals 
B) its deliberate structure 
C) its purpose 
D) norms 
E) its people 
A) its goals 
B) its deliberate structure 
C) its purpose 
D) norms 
E) its people

Question 12

Organising includes ________.

Accepted Answer

A) hiring organisational members 
B) motivating organisational members 
C) determining who does what tasks 
D) monitoring organisational member behaviour 
E) defining organisational goals 
A) hiring organisational members 
B) motivating organisational members 
C) determining who does what tasks 
D) monitoring organisational member behaviour 
E) defining organisational goals

Question 13

In a short essay, discuss the universality of management.

Accepted Answer

Management is needed in all types and si

Question 14

Mentoring is primarily associated with the management function of ________.

Accepted Answer

A) organising 
B) systems analysis 
C) controlling 
D) leading 
E) planning 
A) organising 
B) systems analysis 
C) controlling 
D) leading 
E) planning

Question 15

A Trucking Dilemma
Natalie Hunter, General Manager of New Product Development for Mainline Trucking, has some decisions to make.The company, which manufactures long-haul trucking platforms and accessories, is trying to decide if it should proceed in designing a new accessory which increases the efficiency of truck loading and unloading.She knows the new accessory fits well with the corporate strategy, will position them competitively within the industry, and she feels she has done a good job of selling it to other management.With her engineering training and experience, she also knows the product is reasonably easy to lay-out and probably cost-effective.However, a major problem lies with the line workers, who are Unionist.The new product will reduce manpower needs and is unpopular.She has always had a good relationship with her workers, but she knows they are highly suspicious.She also knows the new project will not work without their cooperation.She gazed out her window and struggled with how to best handle this situation.
-Refer to A Trucking Dilemma (Scenario).Natalie's reliance on her engineering background to estimate the project's potential refers to what type of managerial skill?

Accepted Answer

A) planning 
B) technical 
C) conceptual 
D) leadership 
E) human 
A) planning 
B) technical 
C) conceptual 
D) leadership 
E) human

Question 16

In a short essay, list and discuss the three essential skills, according to Katz, that managers need to perform the duties and activities associated with being a manager.

Accepted Answer

1. Technical skills - includes knowledge

Question 17

The Busy Day
Don Askey, plant manager at All Packaging Ltd, sighed as he sipped his first cup of coffee at 5 am and read his agenda for the day.He is giving two company tours in the morning; the first to a newspaper journalist who is writing a story on the new plant expansion and has several questions, and the second to a group of All Packaging Ltd managers from the head office.He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates).Next, he is spending a couple of hours reviewing the trade journals he receives from his packaging and logistics association and writing up a brief synopsis for his presentation next week to the Division President.Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible.Whew! Just another day in the glamorous life of a manager.
-Refer to The Busy Day (Scenario).When Don was reviewing the new equipment malfunction, what management role was he playing when deciding whether to bring in extra people?

Accepted Answer

A) disseminator 
B) resource allocator 
C) monitor 
D) figurehead 
E) disturbance handler 
A) disseminator 
B) resource allocator 
C) monitor 
D) figurehead 
E) disturbance handler

Question 18

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of goals.

Accepted Answer

A) efficiency; effectiveness 
B) effectiveness; goal attainment 
C) goal attainment; efficiency 
D) effectiveness; efficiency 
A) efficiency; effectiveness 
B) effectiveness; goal attainment 
C) goal attainment; efficiency 
D) effectiveness; efficiency

Question 19

The concept of eco-effectiveness is defined as ________.

Accepted Answer

A) the concept of creating more goods and services while using fewer resources and creating less waste and pollution 
B) a strategy for business growth and prosperity that generates ecological, social and economic value 
C) the ability to respond strategically to a wide range of environmental and societal challenges 
D) an ability to achieve business goals and increase long-term shareholder value by integrating economic, environmental and national opportunities 
E) the operation of a firm or organisation in a way that does not compromise or hinder future generations' need for resources 
A) the concept of creating more goods and services while using fewer resources and creating less waste and pollution 
B) a strategy for business growth and prosperity that generates ecological, social and economic value 
C) the ability to respond strategically to a wide range of environmental and societal challenges 
D) an ability to achieve business goals and increase long-term shareholder value by integrating economic, environmental and national opportunities 
E) the operation of a firm or organisation in a way that does not compromise or hinder future generations' need for resources

Question 20

Which of the following types of skills is described with terms such as 'abstract situations' and 'visualisation'?

Accepted Answer

A) strategic 
B) human 
C) conceptual 
D) interpersonal 
E) technical 
A) strategic 
B) human 
C) conceptual 
D) interpersonal 
E) technical

________ distinguishes a managerial position from a non-managerial one.

'Effectiveness' refers to the relationship between inputs and outputs.

According to the textbook, ________ skills involve the ability to work well with other people, both individuals and in a group.

Fayol's (1916)management functions and Mintzberg's (1983)management roles are basically the same.

Directing and motivating are part of the controlling function.

All levels of management between the supervisor level and the top level of the organisation are termed ________.

When managers meet organisational goals, they are efficient and effective.

All of the following are examples of decisional roles according to Mintzberg, EXCEPT ________.

A not-for-profit organisation, such as a public library, cannot be considered an organisation.

One of the common characteristics of all organisations, ________, clarifies members' work relationships.

Organising includes ________.

In a short essay, discuss the universality of management.

Mentoring is primarily associated with the management function of ________.

In a short essay, list and discuss the three essential skills, according to Katz, that managers need to perform the duties and activities associated with being a manager.

Whereas is concerned with the means of getting things done, is concerned with the ends, or attainment of goals.

The concept of eco-effectiveness is defined as ________.

Which of the following types of skills is described with terms such as 'abstract situations' and 'visualisation'?

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 1: Managers in the Workplace

________ distinguishes a managerial position from a non-managerial one.

'Effectiveness' refers to the relationship between inputs and outputs.

According to the textbook, ________ skills involve the ability to work well with other people, both individuals and in a group.

Fayol's (1916)management functions and Mintzberg's (1983)management roles are basically the same.

Directing and motivating are part of the controlling function.

All levels of management between the supervisor level and the top level of the organisation are termed ________.

When managers meet organisational goals, they are efficient and effective.

All of the following are examples of decisional roles according to Mintzberg, EXCEPT ________.

A not-for-profit organisation, such as a public library, cannot be considered an organisation.

One of the common characteristics of all organisations, ________, clarifies members' work relationships.

Organising includes ________.

In a short essay, discuss the universality of management.

Mentoring is primarily associated with the management function of ________.

In a short essay, list and discuss the three essential skills, according to Katz, that managers need to perform the duties and activities associated with being a manager.

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of goals.

The concept of eco-effectiveness is defined as ________.

Which of the following types of skills is described with terms such as 'abstract situations' and 'visualisation'?

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Whereas is concerned with the means of getting things done, is concerned with the ends, or attainment of goals.