Question 1

According to the textbook, ________ was one of the first to recognise that organisations could be viewed from the perspective of individual and group behaviour.

Accepted Answer

A) Robert Owen 
B) Mary Parker Follett 
C) Chester Barnard 
D) Hugo Munsterberg 
E) Frederick Taylor 
A) Robert Owen 
B) Mary Parker Follett 
C) Chester Barnard 
D) Hugo Munsterberg 
E) Frederick Taylor

Question 2

Which of the following can be used to support and increase ethical behaviour in an organisation?

Accepted Answer

A) Hire homogeneous employees. 
B) Create and use a code of ethics. 
C) Limit global activities. 
D) Fine employees who do not behave ethically. 
E) Use outside resources to monitor ethical behaviours. 
A) Hire homogeneous employees. 
B) Create and use a code of ethics. 
C) Limit global activities. 
D) Fine employees who do not behave ethically. 
E) Use outside resources to monitor ethical behaviours.

Question 3

According to the textbook, the term 'knowledge management' refers to an organisation that ________.

Accepted Answer

A) has cultivated a learning culture where organisational members systematically gather knowledge to share with others 
B) is involved mainly in work that uses the intellectual capacity of their staff 
C) has developed the capacity to learn, adapt and change continuously 
D) has a program to encourage staff to undertake higher level education 
E) is usually a high technology organisation that owns or uses new intellectual property 
A) has cultivated a learning culture where organisational members systematically gather knowledge to share with others 
B) is involved mainly in work that uses the intellectual capacity of their staff 
C) has developed the capacity to learn, adapt and change continuously 
D) has a program to encourage staff to undertake higher level education 
E) is usually a high technology organisation that owns or uses new intellectual property

Question 4

Which of the following would NOT be associated with the quantitative approach to management?

Accepted Answer

A) information models 
B) critical-path scheduling analysis 
C) systematic motivation of individuals 
D) linear programming 
E) statistics 
A) information models 
B) critical-path scheduling analysis 
C) systematic motivation of individuals 
D) linear programming 
E) statistics

Question 5

Which of the following phrases is most closely associated with scientific management?

Accepted Answer

A) management relations 
B) one best way 
C) supply and demand 
D) quality control 
E) machinery over humans 
A) management relations 
B) one best way 
C) supply and demand 
D) quality control 
E) machinery over humans

Question 6

In a short essay, define 'entrepreneurship' and discuss the three important themes that are prominent in this definition of entrepreneurship.

Accepted Answer

Entrepreneurship is the process whereby

Question 7

The Hawthorne Studies were performed at the General Motors plant beginning in 1924.

Accepted Answer

A) True 
 B)False

Question 8

The 14 principles of management are associated with Fayol.

Accepted Answer

A) True 
 B)False

Question 9

According to Adam Smith (1776), division of labour was an important concept.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT one of Fayol's principles of management?

Accepted Answer

A) division of work 
B) unity of command 
C) discipline 
D) order 
E) equality 
A) division of work 
B) unity of command 
C) discipline 
D) order 
E) equality

Question 11

According to the textbook, ________ is a philosophy of management driven by continual improvement and responding to customer needs and expectations.

Accepted Answer

A) ethno quality management 
B) total quality management 
C) hyper quality management 
D) partial quality management 
E) statistical quality management 
A) ethno quality management 
B) total quality management 
C) hyper quality management 
D) partial quality management 
E) statistical quality management

Question 12

Follett is the scientist who is most closely associated with the Hawthorne Studies.

Accepted Answer

A) True 
 B)False

Question 13

The Industrial Revolution began in the 19th century.

Accepted Answer

A) True 
 B)False

Question 14

The Human Side
As an engineer, Kevin was trained to understand machinery and hardware's role in enhancing organisational productivity.However, Kevin was promoted to a managerial position where his duties included supervising a department of 34 people and leading them towards completion of a new project.Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history textbook on the human resources approach.
-Refer to The Human Side (Scenario).Kevin also expanded his reading list to include Psychology and Industrial Efficiency, authored by ________, a pioneer in the field of industrial psychology.

Accepted Answer

A) Hugo Munsterberg 
B) Robert Owen 
C) Mary Parker Follett 
D) Chester Barnard 
E) Peter Hawthorne 
A) Hugo Munsterberg 
B) Robert Owen 
C) Mary Parker Follett 
D) Chester Barnard 
E) Peter Hawthorne

Question 15

In the early 1800s, the first major steps towards developing a theory of management were undertaken.

Accepted Answer

A) True 
 B)False

Question 16

Weber's bureaucratic organisational design may be difficult to implement in current organisations because ________.

Accepted Answer

A) it is too flexible 
B) today's organisations have little, if any, division of labour 
C) the power of employees has increased 
D) it takes away from employee creativity 
E) inevitably, it leads to lower profitability 
A) it is too flexible 
B) today's organisations have little, if any, division of labour 
C) the power of employees has increased 
D) it takes away from employee creativity 
E) inevitably, it leads to lower profitability

Question 17

One could say that Fayol was interested in studying ________ activities of managers, whereas Taylor was interested in studying management at (the)________ organisational level(s).

Accepted Answer

A) all the; lowest 
B) macro; highest 
C) only the planning; lowest 
D) all the; macro 
E) only the lowest level; all 
A) all the; lowest 
B) macro; highest 
C) only the planning; lowest 
D) all the; macro 
E) only the lowest level; all

Question 18

A ________ organisation is one that has developed the capacity to continuously learn, adapt, and change.

Accepted Answer

A) virtual 
B) learning 
C) quality 
D) knowledge 
E) capitalist 
A) virtual 
B) learning 
C) quality 
D) knowledge 
E) capitalist

Question 19

A Look Back
Cindy Reynolds, tired from working with customers all day, decided to take a 15-minute nap to help clear her head before the 4:15 managers' meeting.Her company had recently begun a re-engineering process as well as other changes requiring copious management input.As she leaned back in her chair, she wondered if management science had always been this way and how it all began.As she napped, she dreamed that, along with 'Spirit of Management Past' as her guide, she was travelling in the 'Management Way Back Machine' that took her back through management history.
-Refer to A Look Back (Scenario).Cindy also visited a bookstore where there was a book signing occurring.She looked down and saw that the title of the book was Principles of Scientific Management and concluded that the author must be ________.

Accepted Answer

A) Adam Smith 
B) Frank Gilbreth 
C) Henry Gantt 
D) Frederick Taylor 
E) Henri Fayol 
A) Adam Smith 
B) Frank Gilbreth 
C) Henry Gantt 
D) Frederick Taylor 
E) Henri Fayol

Question 20

General administrative theory focuses on managers and administrators.

Accepted Answer

A) True 
 B)False

According to the textbook, ________ was one of the first to recognise that organisations could be viewed from the perspective of individual and group behaviour.

Which of the following can be used to support and increase ethical behaviour in an organisation?

According to the textbook, the term 'knowledge management' refers to an organisation that ________.

Which of the following would NOT be associated with the quantitative approach to management?

Which of the following phrases is most closely associated with scientific management?

In a short essay, define 'entrepreneurship' and discuss the three important themes that are prominent in this definition of entrepreneurship.

The Hawthorne Studies were performed at the General Motors plant beginning in 1924.

The 14 principles of management are associated with Fayol.

According to Adam Smith (1776), division of labour was an important concept.

Which of the following is NOT one of Fayol's principles of management?

According to the textbook, ________ is a philosophy of management driven by continual improvement and responding to customer needs and expectations.

Follett is the scientist who is most closely associated with the Hawthorne Studies.

The Industrial Revolution began in the 19th century.

In the early 1800s, the first major steps towards developing a theory of management were undertaken.

Weber's bureaucratic organisational design may be difficult to implement in current organisations because ________.

One could say that Fayol was interested in studying activities of managers, whereas Taylor was interested in studying management at (the) organisational level(s).

A ________ organisation is one that has developed the capacity to continuously learn, adapt, and change.

General administrative theory focuses on managers and administrators.

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 2: Management History

According to the textbook, ________ was one of the first to recognise that organisations could be viewed from the perspective of individual and group behaviour.

Which of the following can be used to support and increase ethical behaviour in an organisation?

According to the textbook, the term 'knowledge management' refers to an organisation that ________.

Which of the following would NOT be associated with the quantitative approach to management?

Which of the following phrases is most closely associated with scientific management?

In a short essay, define 'entrepreneurship' and discuss the three important themes that are prominent in this definition of entrepreneurship.

The Hawthorne Studies were performed at the General Motors plant beginning in 1924.

The 14 principles of management are associated with Fayol.

According to Adam Smith (1776), division of labour was an important concept.

Which of the following is NOT one of Fayol's principles of management?

According to the textbook, ________ is a philosophy of management driven by continual improvement and responding to customer needs and expectations.

Follett is the scientist who is most closely associated with the Hawthorne Studies.

The Industrial Revolution began in the 19th century.

In the early 1800s, the first major steps towards developing a theory of management were undertaken.

Weber's bureaucratic organisational design may be difficult to implement in current organisations because ________.

One could say that Fayol was interested in studying ________ activities of managers, whereas Taylor was interested in studying management at (the)________ organisational level(s).

A ________ organisation is one that has developed the capacity to continuously learn, adapt, and change.

General administrative theory focuses on managers and administrators.

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

One could say that Fayol was interested in studying activities of managers, whereas Taylor was interested in studying management at (the) organisational level(s).