Question 1

The quantitative approach to management has been labelled operations research or management science.

Accepted Answer

A) True 
 B)False

Question 2

Follett's ideas about the relationship between management and workers is described by which of the following statements?

Accepted Answer

A) Management controls worker behaviour. 
B) Managers should rely on their authority. 
C) Managers should implement people-oriented decisions. 
D) There is an inherent conflict between management and workers that can be overcome. 
E) Management should rely on their knowledge and power to lead workers. 
A) Management controls worker behaviour. 
B) Managers should rely on their authority. 
C) Managers should implement people-oriented decisions. 
D) There is an inherent conflict between management and workers that can be overcome. 
E) Management should rely on their knowledge and power to lead workers.

Question 3

Which of the following is a major contribution of Hugo Munsterberg?

Accepted Answer

A) He was a social reformer. 
B) He was a pioneer in the field of industrial psychology. 
C) He was interested in individual and group behaviour. 
D) He viewed organisations as social systems, requiring human cooperation. 
E) He created the four functions of management. 
A) He was a social reformer. 
B) He was a pioneer in the field of industrial psychology. 
C) He was interested in individual and group behaviour. 
D) He viewed organisations as social systems, requiring human cooperation. 
E) He created the four functions of management.

Question 4

Robert Owen is best remembered for ________, in contrast to Hugo Munsterberg's interest in efficiency.

Accepted Answer

A) workplace social reform 
B) job design 
C) employee training 
D) reducing employee workplace suffering 
E) psychological testing 
A) workplace social reform 
B) job design 
C) employee training 
D) reducing employee workplace suffering 
E) psychological testing

Question 5

According to Weber's ideal bureaucracy, ________ is when people are selected for jobs based on technical qualifications.

Accepted Answer

A) division of labour 
B) impersonality 
C) authority hierarchy 
D) career orientation 
E) formal selection 
A) division of labour 
B) impersonality 
C) authority hierarchy 
D) career orientation 
E) formal selection

Question 6

The Hawthorne Studies were initially devised to study ________.

Accepted Answer

A) productivity levels of groups versus individuals 
B) the effect of noise on employee productivity 
C) the effect of illumination levels on employee productivity 
D) the effect of cooperative versus competitive organisational environments on productivity 
E) individuals' differences - such as gender, age, tenure - on employee productivity 
A) productivity levels of groups versus individuals 
B) the effect of noise on employee productivity 
C) the effect of illumination levels on employee productivity 
D) the effect of cooperative versus competitive organisational environments on productivity 
E) individuals' differences - such as gender, age, tenure - on employee productivity

Question 7

In a short essay, discuss Max Weber's contribution to the general administrative approach to management.

Accepted Answer

Max Weber was a German sociologist who s

Question 8

A 'therblig' concerns what scientific management workplace issue?

Accepted Answer

A) optimum temperature for workplace efficiency 
B) basic hand motions 
C) optimum speed for basic motions 
D) weight/movement ratios 
E) hand/eye speed 
A) optimum temperature for workplace efficiency 
B) basic hand motions 
C) optimum speed for basic motions 
D) weight/movement ratios 
E) hand/eye speed

Question 9

Which of the following is true concerning the management beliefs of Barnard?

Accepted Answer

A) Employee ability and motivation remain fixed within a single employee, but vary across different employees. 
B) To improve productivity, management should concentrate on selecting the best employee rather than motivating current employees. 
C) Productivity is best achieved by insulating the organisation from external constituencies. 
D) Organisations are social systems that required human cooperation. 
E) Maintaining organisational equilibrium leads to stagnation. 
A) Employee ability and motivation remain fixed within a single employee, but vary across different employees. 
B) To improve productivity, management should concentrate on selecting the best employee rather than motivating current employees. 
C) Productivity is best achieved by insulating the organisation from external constituencies. 
D) Organisations are social systems that required human cooperation. 
E) Maintaining organisational equilibrium leads to stagnation.

Question 10

Frederick Taylor is most closely associated with the principles of scientific management.

Accepted Answer

A) True 
 B)False

Question 11

The primary issue that aroused Taylor to create a more scientific approach to management was ________.

Accepted Answer

A) worker efficiency 
B) worker effectiveness 
C) worker absenteeism and turnover 
D) workplace safety 
E) worker/management relations 
A) worker efficiency 
B) worker effectiveness 
C) worker absenteeism and turnover 
D) workplace safety 
E) worker/management relations

Question 12

Munsterberg's work in industrial psychology is easily connected with the scientific management approach.

Accepted Answer

A) True 
 B)False

Question 13

In the Industrial Revolution, machine power began substituting for human power.

Accepted Answer

A) True 
 B)False

Question 14

Decisions on determining a company's optimum inventory levels have been significantly influenced by economic order quantity modelling.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best describes the contingency approach to management?

Accepted Answer

A) the approach of Taylor, Fayol and Weber is now considered to be a contingency approach 
B) the bureaucratic approach is required at some time in all organisations 
C) they are not influenced by, and do not interact with, their environment 
D) different and changing situations require managers to use different approaches and techniques 
E) the contingency approach depends on specialisation and division of labour 
A) the approach of Taylor, Fayol and Weber is now considered to be a contingency approach 
B) the bureaucratic approach is required at some time in all organisations 
C) they are not influenced by, and do not interact with, their environment 
D) different and changing situations require managers to use different approaches and techniques 
E) the contingency approach depends on specialisation and division of labour

Question 16

The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario).The third workshop is devoted to understanding how total quality management defines the term customer.This definition includes ________.

Accepted Answer

A) all those who interact with the organisation's products or services 
B) only those who purchase the organisation's products or services 
C) suppliers and purchasers, but not company employees 
D) only those who register a specific complaint regarding a product or service 
E) only those who purchase goods or services regularly from the organisation 
A) all those who interact with the organisation's products or services 
B) only those who purchase the organisation's products or services 
C) suppliers and purchasers, but not company employees 
D) only those who register a specific complaint regarding a product or service 
E) only those who purchase goods or services regularly from the organisation

Question 17

Concern for employee motivation is most closely associated with organisational behaviour.

Accepted Answer

A) True 
 B)False

Question 18

Barnard, Follett, Munsterberg, and Owen are all theorists who are associated with the early organisational behaviour approach.

Accepted Answer

A) True 
 B)False

Question 19

In a short essay, discuss the work of Henri Fayol as it relates to the general administrative approach to management.Next list and discuss seven of Fayol's 14 principles of management.

Accepted Answer

Fayol described the practice of manageme

Question 20

Which of the following statements is true regarding the Industrial Revolution?

Accepted Answer

A) It began in the 19th century. 
B) It was started in Great Britain. 
C) It had a major impact on the outcome of the Civil War. 
D) It was focused on increasing agrarian concepts. 
E) It was an early form of 'downsizing'. 
A) It began in the 19th century. 
B) It was started in Great Britain. 
C) It had a major impact on the outcome of the Civil War. 
D) It was focused on increasing agrarian concepts. 
E) It was an early form of 'downsizing'.

The quantitative approach to management has been labelled operations research or management science.

Follett's ideas about the relationship between management and workers is described by which of the following statements?

Which of the following is a major contribution of Hugo Munsterberg?

Robert Owen is best remembered for ________, in contrast to Hugo Munsterberg's interest in efficiency.

According to Weber's ideal bureaucracy, ________ is when people are selected for jobs based on technical qualifications.

The Hawthorne Studies were initially devised to study ________.

In a short essay, discuss Max Weber's contribution to the general administrative approach to management.

A 'therblig' concerns what scientific management workplace issue?

Which of the following is true concerning the management beliefs of Barnard?

Frederick Taylor is most closely associated with the principles of scientific management.

The primary issue that aroused Taylor to create a more scientific approach to management was ________.

Munsterberg's work in industrial psychology is easily connected with the scientific management approach.

In the Industrial Revolution, machine power began substituting for human power.

Decisions on determining a company's optimum inventory levels have been significantly influenced by economic order quantity modelling.

Which of the following best describes the contingency approach to management?

Concern for employee motivation is most closely associated with organisational behaviour.

Barnard, Follett, Munsterberg, and Owen are all theorists who are associated with the early organisational behaviour approach.

In a short essay, discuss the work of Henri Fayol as it relates to the general administrative approach to management.Next list and discuss seven of Fayol's 14 principles of management.

Which of the following statements is true regarding the Industrial Revolution?

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 2: Management History

The quantitative approach to management has been labelled operations research or management science.

Follett's ideas about the relationship between management and workers is described by which of the following statements?

Which of the following is a major contribution of Hugo Munsterberg?

Robert Owen is best remembered for ________, in contrast to Hugo Munsterberg's interest in efficiency.

According to Weber's ideal bureaucracy, ________ is when people are selected for jobs based on technical qualifications.

The Hawthorne Studies were initially devised to study ________.

In a short essay, discuss Max Weber's contribution to the general administrative approach to management.

A 'therblig' concerns what scientific management workplace issue?

Which of the following is true concerning the management beliefs of Barnard?

Frederick Taylor is most closely associated with the principles of scientific management.

The primary issue that aroused Taylor to create a more scientific approach to management was ________.

Munsterberg's work in industrial psychology is easily connected with the scientific management approach.

In the Industrial Revolution, machine power began substituting for human power.

Decisions on determining a company's optimum inventory levels have been significantly influenced by economic order quantity modelling.

Which of the following best describes the contingency approach to management?

Concern for employee motivation is most closely associated with organisational behaviour.

Barnard, Follett, Munsterberg, and Owen are all theorists who are associated with the early organisational behaviour approach.

In a short essay, discuss the work of Henri Fayol as it relates to the general administrative approach to management.Next list and discuss seven of Fayol's 14 principles of management.

Which of the following statements is true regarding the Industrial Revolution?

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters