Question 1

Which of the following is NOT an example of a constituency that makes up the specific environment?

Accepted Answer

A) customers 
B) sociocultural factors 
C) suppliers 
D) competitors 
E) pressure groups 
A) customers 
B) sociocultural factors 
C) suppliers 
D) competitors 
E) pressure groups

Question 2

Which of the following is NOT true regarding managers?

Accepted Answer

A) Internal constraints that restrict a manager's decision options exist within every organisation. 
B) External constraints restrict managerial freedom to influence. 
C) External constraints come from the organisation's environment. 
D) Internal constraints arise from the organisation's culture. 
E) Managers are either helpless or all-powerful. 
A) Internal constraints that restrict a manager's decision options exist within every organisation. 
B) External constraints restrict managerial freedom to influence. 
C) External constraints come from the organisation's environment. 
D) Internal constraints arise from the organisation's culture. 
E) Managers are either helpless or all-powerful.

Question 3

According to the textbook, the environmental ________ refers to the number of components in an organisation's environment and the extent of the knowledge that the organisation has about these components.

Accepted Answer

A) degree of stability 
B) openness 
C) complexity 
D) change 
E) theory Y 
A) degree of stability 
B) openness 
C) complexity 
D) change 
E) theory Y

Question 4

A good example of an organisational story is the graduation ceremony that is used in all Australian Universities.

Accepted Answer

A) True 
 B)False

Question 5

If an organisation subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organisation's performance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following phrases is associated with the definition of organisational culture?

Accepted Answer

A) individual response 
B) shared values 
C) diversity of thought 
D) explicit directions 
E) internal growth 
A) individual response 
B) shared values 
C) diversity of thought 
D) explicit directions 
E) internal growth

Question 7

The first step of managing external stakeholder relationships is to identify who the stakeholders are.The second step is to ________.

Accepted Answer

A) determine what specific approach should be used to manage the stakeholder relationship 
B) determine what the courts might do when a stakeholder files a claim against the organisation 
C) determine what particular interests or concerns these stakeholders might have 
D) determine how many stakeholders there are in each stakeholder group 
E) establish explicit stakeholder partnerships 
A) determine what specific approach should be used to manage the stakeholder relationship 
B) determine what the courts might do when a stakeholder files a claim against the organisation 
C) determine what particular interests or concerns these stakeholders might have 
D) determine how many stakeholders there are in each stakeholder group 
E) establish explicit stakeholder partnerships

Question 8

According to which of the following views of managerial impact is it external forces, not management, that determines outcomes?

Accepted Answer

A) symbolic view of management 
B) autocratic view of management 
C) omnipotent view of management 
D) linear view of management 
E) quality view of management 
A) symbolic view of management 
B) autocratic view of management 
C) omnipotent view of management 
D) linear view of management 
E) quality view of management

Question 9

To a firm like BHP Billiton, large institutional investors like mutual funds would be considered a critical stakeholder.

Accepted Answer

A) True 
 B)False

Question 10

For a company such as Shell drilling for oil and gas in Bass Strait, a bank would be an example of what kind of factor in their specific environment?

Accepted Answer

A) competitor 
B) supplier 
C) special interest group 
D) government agency 
E) customer 
A) competitor 
B) supplier 
C) special interest group 
D) government agency 
E) customer

Question 11

Operating within the Environment
The environment places constraints on the behaviour of managers.Suppose you are a manager trying to understand the forces in your organisation's environment.
-Refer to Operating within the Environment (Scenario).Imagine you are the manager of a real estate office trying to maximise profits.If the mortgage interest rates increase, this would be an example of changing ________ in your general environment.

Accepted Answer

A) economic conditions 
B) political conditions 
C) competition 
D) social conditions 
E) technological conditions 
A) economic conditions 
B) political conditions 
C) competition 
D) social conditions 
E) technological conditions

Question 12

A manager's role in the omnipotent view of management is to create meaning out of randomness, confusion and ambiguity.

Accepted Answer

A) True 
 B)False

Question 13

What is the process that helps employees adapt to the organisation's culture?

Accepted Answer

A) constraint 
B) role modelling 
C) socialisation 
D) selection 
E) democracy 
A) constraint 
B) role modelling 
C) socialisation 
D) selection 
E) democracy

Question 14

Which of the following is NOT an example of management's symbolic role?

Accepted Answer

A) Management can create meaning out of confusion. 
B) Management can create the illusion of control. 
C) Management can create profitability for the organisation. 
D) Management is someone to praise when things go right in the organisation. 
E) Management is someone to blame when things go wrong in the organisation. 
A) Management can create meaning out of confusion. 
B) Management can create the illusion of control. 
C) Management can create profitability for the organisation. 
D) Management is someone to praise when things go right in the organisation. 
E) Management is someone to blame when things go wrong in the organisation.

Question 15

The view of managers as ________ is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organisation's objectives.

Accepted Answer

A) symbolic 
B) omnipotent 
C) generalist 
D) autocratic 
E) dynamic 
A) symbolic 
B) omnipotent 
C) generalist 
D) autocratic 
E) dynamic

Question 16

According to the textbook, the members of which of the following groups are learning, working, shopping and playing in fundamentally different ways that are likely to greatly impact organisations and managers?

Accepted Answer

A) the Depression group 
B) the World War II group 
C) the Baby Boomers 
D) Generation X 
E) Generation Y and iGen 
A) the Depression group 
B) the World War II group 
C) the Baby Boomers 
D) Generation X 
E) Generation Y and iGen

Question 17

When a firm is involved in a disaster or scandal and their CEO typically resigns, this would be an example of the CEO taking an omnipotent view of their management role.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT an example of a specific environmental factor?

Accepted Answer

A) suppliers 
B) political conditions 
C) customers 
D) governmental agencies 
E) special-interest pressure groups 
A) suppliers 
B) political conditions 
C) customers 
D) governmental agencies 
E) special-interest pressure groups

Question 19

In a short essay, discuss how culture constrains managers.Include specific examples to support your answer.

Accepted Answer

An organisation's culture is particularl

Question 20

The Election
At the present time, your organisation is faced with many changes.One of these is the election of a new prime minister and party in power.Another concerns new requests from customers for changes to the look of your product design.A third involves changes in the ages and education levels of your customer base.Your customers have also recently expressed a desire to have your product manufactured using a newly-developed, environmentally-friendly type of plastic.
-Refer to The Election (Scenario).The changes in the ages and education levels of your customers are an example of which of the following conditions?

Accepted Answer

A) economic 
B) political/legal 
C) sociocultural 
D) demographic 
E) technological 
A) economic 
B) political/legal 
C) sociocultural 
D) demographic 
E) technological

Which of the following is NOT an example of a constituency that makes up the specific environment?

Which of the following is NOT true regarding managers?

According to the textbook, the environmental ________ refers to the number of components in an organisation's environment and the extent of the knowledge that the organisation has about these components.

A good example of an organisational story is the graduation ceremony that is used in all Australian Universities.

If an organisation subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organisation's performance.

Which of the following phrases is associated with the definition of organisational culture?

The first step of managing external stakeholder relationships is to identify who the stakeholders are.The second step is to ________.

According to which of the following views of managerial impact is it external forces, not management, that determines outcomes?

To a firm like BHP Billiton, large institutional investors like mutual funds would be considered a critical stakeholder.

For a company such as Shell drilling for oil and gas in Bass Strait, a bank would be an example of what kind of factor in their specific environment?

A manager's role in the omnipotent view of management is to create meaning out of randomness, confusion and ambiguity.

What is the process that helps employees adapt to the organisation's culture?

Which of the following is NOT an example of management's symbolic role?

The view of managers as ________ is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organisation's objectives.

According to the textbook, the members of which of the following groups are learning, working, shopping and playing in fundamentally different ways that are likely to greatly impact organisations and managers?

When a firm is involved in a disaster or scandal and their CEO typically resigns, this would be an example of the CEO taking an omnipotent view of their management role.

Which of the following is NOT an example of a specific environmental factor?

In a short essay, discuss how culture constrains managers.Include specific examples to support your answer.

Managers in the Workplace

Management History

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 3: Managing the External Environment and Organisational Culture

Which of the following is NOT an example of a constituency that makes up the specific environment?

Which of the following is NOT true regarding managers?

According to the textbook, the environmental ________ refers to the number of components in an organisation's environment and the extent of the knowledge that the organisation has about these components.

A good example of an organisational story is the graduation ceremony that is used in all Australian Universities.

If an organisation subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organisation's performance.

Which of the following phrases is associated with the definition of organisational culture?

The first step of managing external stakeholder relationships is to identify who the stakeholders are.The second step is to ________.

According to which of the following views of managerial impact is it external forces, not management, that determines outcomes?

To a firm like BHP Billiton, large institutional investors like mutual funds would be considered a critical stakeholder.

For a company such as Shell drilling for oil and gas in Bass Strait, a bank would be an example of what kind of factor in their specific environment?

A manager's role in the omnipotent view of management is to create meaning out of randomness, confusion and ambiguity.

What is the process that helps employees adapt to the organisation's culture?

Which of the following is NOT an example of management's symbolic role?

The view of managers as ________ is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organisation's objectives.

According to the textbook, the members of which of the following groups are learning, working, shopping and playing in fundamentally different ways that are likely to greatly impact organisations and managers?

When a firm is involved in a disaster or scandal and their CEO typically resigns, this would be an example of the CEO taking an omnipotent view of their management role.

Which of the following is NOT an example of a specific environmental factor?

In a short essay, discuss how culture constrains managers.Include specific examples to support your answer.

Managers in the Workplace

Management History

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters