Exam 11: Human Resource Management: Finding and Keeping the Best Employees

As soldiers returned from Afghanistan, International Enterprises hired several qualified soldiers with hearing impairment to work at its headquarters in Detroit. As a growing business, it is abiding by the law as currently stated. It is not required to adapt the work site to help these soldiers hear and communicate better with each other.

One reason human resource management has grown is that the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have highly technical job skills.

The ultimate resource of a firm is its

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Most experienced workers have a clear idea of what is expected of them even if managers do not communicate their expectations explicitly.

An HR manager at a large company interviewed several candidates for a position opening soon. Based on her interviews, she believes one candidate looks particularly promising. She will recommend a second interview between this candidate and the manager who will supervise the new employee.

A worker who successfully completes an apprenticeship program earns the title

Karen relies on her summer income to pay for her next year of college. When she tried to get her old high school summer job back at local Contemporary Clothiers, she learned that the manager no longer hires college students during the summer months. Which of the following strategies do you recommend that Karen pursue?

Tony works in purchasing for the Epic Electronics on the East Coast. He arrives at work at 6:00 a.m. and leaves by 3:00 p.m. He enjoys this schedule because he is an early riser. A disadvantage to the company in allowing Tony to use flextime is

Employees sometimes prefer increases in fringe benefits rather than increases in wages or salaries, because many fringe benefits are not subject to taxes.

Anna is an HR manager for a firm that is planning to switch to a more sophisticated production method. One of Anna's duties will be to forecast the demand for the type of labor needed to implement the new method.

According to the Need a Job? box, which of the following strategies can be used to get a new job?

Today's workers have an increased demand for benefits tailored to their individual needs.

Very few experienced employees have skills and knowledge that are considered to be at a higher level than what they use at their jobs.

________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Shadowing is another term used to refer to

Today, fringe benefits account for more than ________ percent of total payroll costs.

Archer, in his late fifties, loves his work as a pilot for a major airline and wants to continue working for many more years. The Age Discrimination in Employment Act provides Archer with the right to keep his job as long as his company is financially sound and he does not commit a felony.

When it comes to human resource management issues, the federal government generally has taken a "hands off" approach since the early 1960s.

When creating a job description, the HR manager may include