Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Airlines, hotels, hospitals, and many other service organizations are so labor intensive that the cost of labor is their primary cost of operations.

Lorelai wants to know how many workers in her company have certain specialized skills and have received training to update their qualifications within the past year. She could use a human resource inventory to help her find this type of information.

A firm would implement a policy of holding exit interviews if it wanted to

Which of the following is a challenge that is facing the human resource managers of today?

Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.

Almost 25 percent of U.S. workers now work from home at least one day a week.

Most companies that have tried job sharing have concluded that the extra cost of hiring and training additional workers outweigh its benefits.

One implication of today's flatter corporate structures is that

A common way of compensating teams is a ________ system, in which bonuses are based on improvements over a previous performance baseline.

The doctrine of employment at will means that employees must be allowed to keep their jobs as long as they are willing and able to perform their required duties. Under this doctrine, employers can only fire or lay off an employee if the firm is in serious financial difficulty or the employee is grossly incompetent or has committed a felony.

Megamart stores in northern Indiana have gone to a ________, where management works four 10-hour days, and has four days off.

Selection is the process of gathering information and deciding who should be hired, under legal guidelines, for the best interests of the individual and the organization.

Daisy just accepted a management position at the Ecologic Plant Life Corporation. In order to give her an appreciation of the different functional areas of her new company, she is required to spend six weeks in each of five different functional areas of the company, including production, research and development, accounting, marketing, and the HR management department. This type of training is known as contingency employment.

The human resource function has become so critical that it is now a concern of all managers.

Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns

Job sharing tends to increase absenteeism and tardiness, because part-time workers are not as dedicated and loyal as full-time workers.

The ________, which is developed from the previous four steps of the human resource planning process, addresses how the firm will accomplish a wide array of human resource functions such as recruiting, selecting, training and developing, appraising, compensating, and scheduling its employees.

The Americans with Disabilities Act protects people who are born with physical disabilities, exclusively, but not those who acquire disabilities later in life.

The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to

With the advent of more sophisticated technology, employers who operate locally and globally and want all employees to receive the same training may opt for