Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Marcus's company sent him to Washington University for an intensive program of leadership and business communication training. Although expensive, the firm was committed to investing in the development of key employees for the purpose of retention and promotion. This type of managerial development is known as off-the-job courses and training.

One of the key functions of human resource management is

Though temporary workers are employed in most sectors of the economy, almost none have been hired to fill manufacturing jobs.

Besides increasing productivity, a good training program can increase a firm's retention rates.

Fleesum recently began using cross-functional teams. Dee wants to make sure the teams collaborate effectively, but also wants to avoid stifling individual initiative. One method she could use to achieve this goal would be to

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a ________ plan.

The purpose of a performance appraisal is to

Exit interviews by a third party can be an effective way for a firm to prevent future losses of valuable employees.

Students can benefit from networking in college even before they take their first full-time job.

One of the challenges facing today's human resource managers is a shift in the age distribution of the labor force, including aging baby boomers, many of whom are delaying retirement.

The process of training and educating employees to become good managers, and then monitoring the progress of their managerial skills over time, is called management simulation.

Managers at Bigbux Bank get a performance appraisal once a year. Bigbux uses an evaluation process that provides feedback about performance not only from superiors but also from subordinates and other managers at the same level. This type of evaluation is known as a(n)

On-site haircuts and free breakfasts are examples of soft benefits some firms provide for employees.

A ________ is a two-part process. One part explains what an employee would actually do at various jobs.

Blue collar and clerical workers are normally paid a salary.

Many firms now offer their employees ________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

The first step in the human resources planning process is to

A 360-degree review will include the opinions of an employee's subordinates, as well as those above him/her in the organization structure, and those who work alongside the employee in comparable positions.

A performance appraisal is an evaluation in which the performance level of employees is measured against established standards to make decisions about promotions, compensation, additional training, or firing.

A department manager evaluated the performance of her subordinates as part of a performance appraisal process. If she follows the six-step appraisal process, the next step is