Question 1

When an employee's job routine does not lend itself to reports,the supervisor may have to rely on periodic spot checks.

Accepted Answer

A) True 
 B)False

Question 2

If controls are confusing,the supervisor should devise new controls that meet the departmental needs and are understandable to everyone who uses them.

Accepted Answer

A) True 
 B)False

Question 3

_____ is the time factor control mechanism that involves taking corrective action during the production or delivery process to ensure that standards are being met.

Accepted Answer

A) Feedback control 
B) Concurrent control 
C) Feedforward control 
D) Preventive control 
A) Feedback control 
B) Concurrent control 
C) Feedforward control 
D) Preventive control

Question 4

Supervisors who play a key role in cost reduction usually do so with the help of their employees.

Accepted Answer

A) True 
 B)False

Question 5

Care 1 Hospital is renowned for its impeccable reputation and strong employee morale.These types of qualities can best be described as _____ standards.

Accepted Answer

A) tangible 
B) intangible 
C) objective 
D) subjective 
A) tangible 
B) intangible 
C) objective 
D) subjective

Question 6

Alarm clocks,thermostats,gauges,and police officers directing traffic are all examples of controls.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true about control mechanisms?

Accepted Answer

A) Control mechanisms are likely to be based on mathematical formulas and complex graphs at lower levels of management. 
B) The control mechanisms at higher management levels are less sophisticated than those at lower management levels. 
C) Control mechanisms must permit changes when such changes are required. 
D) The same set of control mechanisms are used for all activities across all departments. 
A) Control mechanisms are likely to be based on mathematical formulas and complex graphs at lower levels of management. 
B) The control mechanisms at higher management levels are less sophisticated than those at lower management levels. 
C) Control mechanisms must permit changes when such changes are required. 
D) The same set of control mechanisms are used for all activities across all departments.

Question 8

At Thomaston Sporting Goods Emporium,the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Accepted Answer

A) True 
 B)False

Question 9

Albert's manufacturing company produces over 1,000 units of product per day.However,when inspecting the finished products for defects,he randomly tests only about 10 percent of the items produced to save on time and costs.This demonstrates the principle of _____.

Accepted Answer

A) personal observation 
B) randomization 
C) transparency 
D) sampling 
A) personal observation 
B) randomization 
C) transparency 
D) sampling

Question 10

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a:

Accepted Answer

A) budget. 
B) projection. 
C) forecast. 
D) utility. 
A) budget. 
B) projection. 
C) forecast. 
D) utility.

Question 11

One method by which performance can be measured is by direct observation and personal contact.

Accepted Answer

A) True 
 B)False

Question 12

A firm should never be willing to share financial information with employees.

Accepted Answer

A) True 
 B)False

Question 13

The controlling function is most closely related to which other primary managerial function?

Accepted Answer

A) Leading 
B) Planning 
C) Staffing 
D) Coordinating 
A) Leading 
B) Planning 
C) Staffing 
D) Coordinating

Question 14

Oral and written reports are probably the best way for supervisors to monitor employee performance.

Accepted Answer

A) True 
 B)False

Question 15

When allowing an employee to work on an assignment without close supervision,the supervisor should leave the employee completely alone until it is time to view the final results.

Accepted Answer

A) True 
 B)False

Question 16

The first step in the control process is:

Accepted Answer

A) to set standards appropriate to the task. 
B) to measure performance against set standards. 
C) to take corrective action. 
D) to determine what went wrong and where. 
A) to set standards appropriate to the task. 
B) to measure performance against set standards. 
C) to take corrective action. 
D) to determine what went wrong and where.

Question 17

Standards may be defined as specific criteria against which to evaluate results.

Accepted Answer

A) True 
 B)False

Question 18

Employees always view controls positively because they know it will enhance the planning process.

Accepted Answer

A) True 
 B)False

Question 19

The managerial function of controlling is typically performend separately from the other managerial functions.

Accepted Answer

A) True 
 B)False

Question 20

Customer satisfaction,profitability,and employee suggestions are all strategic control points.

Accepted Answer

A) True 
 B)False

When an employee's job routine does not lend itself to reports,the supervisor may have to rely on periodic spot checks.

If controls are confusing,the supervisor should devise new controls that meet the departmental needs and are understandable to everyone who uses them.

_____ is the time factor control mechanism that involves taking corrective action during the production or delivery process to ensure that standards are being met.

Supervisors who play a key role in cost reduction usually do so with the help of their employees.

Care 1 Hospital is renowned for its impeccable reputation and strong employee morale.These types of qualities can best be described as _____ standards.

Alarm clocks,thermostats,gauges,and police officers directing traffic are all examples of controls.

Which of the following statements is true about control mechanisms?

At Thomaston Sporting Goods Emporium,the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Albert's manufacturing company produces over 1,000 units of product per day.However,when inspecting the finished products for defects,he randomly tests only about 10 percent of the items produced to save on time and costs.This demonstrates the principle of _____.

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a:

One method by which performance can be measured is by direct observation and personal contact.

A firm should never be willing to share financial information with employees.

The controlling function is most closely related to which other primary managerial function?

Oral and written reports are probably the best way for supervisors to monitor employee performance.

When allowing an employee to work on an assignment without close supervision,the supervisor should leave the employee completely alone until it is time to view the final results.

The first step in the control process is:

Standards may be defined as specific criteria against which to evaluate results.

Employees always view controls positively because they know it will enhance the planning process.

The managerial function of controlling is typically performend separately from the other managerial functions.

Customer satisfaction,profitability,and employee suggestions are all strategic control points.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Resolving Conflicts

Positive Discipline

Filters

Exam 13: Fundamentals of Controlling

When an employee's job routine does not lend itself to reports,the supervisor may have to rely on periodic spot checks.

If controls are confusing,the supervisor should devise new controls that meet the departmental needs and are understandable to everyone who uses them.

_____ is the time factor control mechanism that involves taking corrective action during the production or delivery process to ensure that standards are being met.

Supervisors who play a key role in cost reduction usually do so with the help of their employees.

Care 1 Hospital is renowned for its impeccable reputation and strong employee morale.These types of qualities can best be described as _____ standards.

Alarm clocks,thermostats,gauges,and police officers directing traffic are all examples of controls.

Which of the following statements is true about control mechanisms?

At Thomaston Sporting Goods Emporium,the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.

Albert's manufacturing company produces over 1,000 units of product per day.However,when inspecting the finished products for defects,he randomly tests only about 10 percent of the items produced to save on time and costs.This demonstrates the principle of _____.

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a:

One method by which performance can be measured is by direct observation and personal contact.

A firm should never be willing to share financial information with employees.

The controlling function is most closely related to which other primary managerial function?

Oral and written reports are probably the best way for supervisors to monitor employee performance.

When allowing an employee to work on an assignment without close supervision,the supervisor should leave the employee completely alone until it is time to view the final results.

The first step in the control process is:

Standards may be defined as specific criteria against which to evaluate results.

Employees always view controls positively because they know it will enhance the planning process.

The managerial function of controlling is typically performend separately from the other managerial functions.

Customer satisfaction,profitability,and employee suggestions are all strategic control points.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Resolving Conflicts

Positive Discipline

Filters