Question 1

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Accepted Answer

A) True 
 B)False

Question 2

Economic analysis of investment proposals,and provision of funds are activities associated with the:

Accepted Answer

A)  operation function. 
B)  marketing function. 
C)  purchasing function. 
D)  finance function. 
E)  industrial engineering function. 
A)  operation function. 
B)  marketing function. 
C)  purchasing function. 
D)  finance function. 
E)  industrial engineering function.

Question 3

Which of the following is not a general approach to decision-making?

Accepted Answer

A)  Establishing priorities 
B)  Subjective approach 
C)  Analysis of trade-offs 
D)  Systems approach 
E)  Quantitative approaches 
A)  Establishing priorities 
B)  Subjective approach 
C)  Analysis of trade-offs 
D)  Systems approach 
E)  Quantitative approaches

Question 4

The responsibilities of operations managers classified as controlling activities are:

Accepted Answer

A)  inventory, production pace, quality, and costs. 
B)  organizing departments, subcontracting, supplier contracts, and staffing. 
C)  forecasting, planning, organizing, and directing. 
D)  scheduling, job assignments, purchasing, and logistics. 
E)  capacity, location, layout, and mix of products. 
A)  inventory, production pace, quality, and costs. 
B)  organizing departments, subcontracting, supplier contracts, and staffing. 
C)  forecasting, planning, organizing, and directing. 
D)  scheduling, job assignments, purchasing, and logistics. 
E)  capacity, location, layout, and mix of products.

Question 5

System design decisions have very little impact on planning/control decisions.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity?

Accepted Answer

A)  selecting production equipment 
B)  product mix decisions 
C)  scheduling workers 
D)  inventory management 
E)  layout of production facilities 
A)  selecting production equipment 
B)  product mix decisions 
C)  scheduling workers 
D)  inventory management 
E)  layout of production facilities

Question 7

It is essential to use the systems approach when something is being designed,redesigned,implemented,improved,or otherwise changed.

Accepted Answer

A) True 
 B)False

Question 8

Prior to the Industrial Revolution,goods were produced primarily by craftsmen or their apprentices using custom made parts.

Accepted Answer

A) True 
 B)False

Question 9

The responsibilities of operations managers classified as planning activities include:

Accepted Answer

A)  inventory, production pace, quality, and costs. 
B)  organizing departments, subcontracting, supplier contracts, and staffing. 
C)  forecasting, planning, organizing, and directing. 
D)  scheduling, job assignments, purchasing, and logistics. 
E)  capacity, location, layout, and mix of products. 
A)  inventory, production pace, quality, and costs. 
B)  organizing departments, subcontracting, supplier contracts, and staffing. 
C)  forecasting, planning, organizing, and directing. 
D)  scheduling, job assignments, purchasing, and logistics. 
E)  capacity, location, layout, and mix of products.

Question 10

Which of the following is not true about the systems approach?

Accepted Answer

A)  It recognizes the importance of taking into account the impact on all parts of the system. 
B)  It emphasizes interrelationships among subsystems. 
C)  It concentrates on efficiency within subsystems. 
D)  It becomes essential whenever something is being redesigned or improved. 
E)  The objectives of the whole take precedence over those of any one part. 
A)  It recognizes the importance of taking into account the impact on all parts of the system. 
B)  It emphasizes interrelationships among subsystems. 
C)  It concentrates on efficiency within subsystems. 
D)  It becomes essential whenever something is being redesigned or improved. 
E)  The objectives of the whole take precedence over those of any one part.

Question 11

Which of the following is not a characteristic of service operations?

Accepted Answer

A)  Intangible output. 
B)  High customer contact. 
C)  High labour content. 
D)  Easy measurement of productivity. 
E)  Low uniformity of output. 
A)  Intangible output. 
B)  High customer contact. 
C)  High labour content. 
D)  Easy measurement of productivity. 
E)  Low uniformity of output.

Question 12

Quantitative techniques are often quick and practical techniques for many decisions.

Accepted Answer

A) True 
 B)False

Question 13

Frederick Taylor is often referred to as the "father of scientific management".

Accepted Answer

A) True 
 B)False

Question 14

The marketing function's main concern is with:

Accepted Answer

A)  producing goods or providing services. 
B)  assessing customer wants and needs. 
C)  procuring materials, supplies, and equipment. 
D)  performing economic analysis of investment proposals. 
E)  securing monetary resources. 
A)  producing goods or providing services. 
B)  assessing customer wants and needs. 
C)  procuring materials, supplies, and equipment. 
D)  performing economic analysis of investment proposals. 
E)  securing monetary resources.

Question 15

Which of the following is not a characteristic of models used to support decision making?

Accepted Answer

A)  They provide a simplified representation of a design problem. 
B)  They ignore unimportant details, concentrating on the most important aspects of a situation. 
C)  They may be based on mathematical representations or graphical schematics. 
D)  They provide abstract representations of a design problem. 
E)  They are limited to representations of objective quantitative factors. 
A)  They provide a simplified representation of a design problem. 
B)  They ignore unimportant details, concentrating on the most important aspects of a situation. 
C)  They may be based on mathematical representations or graphical schematics. 
D)  They provide abstract representations of a design problem. 
E)  They are limited to representations of objective quantitative factors.

Question 16

Which of the following does not relate to system design?

Accepted Answer

A)  Long term capacity 
B)  Location of facilities 
C)  Inventory management 
D)  Process design 
E)  Departmental layout 
A)  Long term capacity 
B)  Location of facilities 
C)  Inventory management 
D)  Process design 
E)  Departmental layout

Question 17

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Accepted Answer

A) True 
 B)False

Question 18

The three primary functions that exist in most business organizations are:

Accepted Answer

A)  manufacturing, production, and operations. 
B)  operations, marketing, and finance. 
C)  operations, accounting, and marketing. 
D)  operations, production, and finance. 
E)  none of the choices are correct. 
A)  manufacturing, production, and operations. 
B)  operations, marketing, and finance. 
C)  operations, accounting, and marketing. 
D)  operations, production, and finance. 
E)  none of the choices are correct.

Question 19

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 20

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Economic analysis of investment proposals,and provision of funds are activities associated with the:

Which of the following is not a general approach to decision-making?

The responsibilities of operations managers classified as controlling activities are:

System design decisions have very little impact on planning/control decisions.

Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity?

It is essential to use the systems approach when something is being designed,redesigned,implemented,improved,or otherwise changed.

Prior to the Industrial Revolution,goods were produced primarily by craftsmen or their apprentices using custom made parts.

The responsibilities of operations managers classified as planning activities include:

Which of the following is not true about the systems approach?

Which of the following is not a characteristic of service operations?

Quantitative techniques are often quick and practical techniques for many decisions.

Frederick Taylor is often referred to as the "father of scientific management".

The marketing function's main concern is with:

Which of the following is not a characteristic of models used to support decision making?

Which of the following does not relate to system design?

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

The three primary functions that exist in most business organizations are:

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

A: Product Design

B: Product Design

A: Strategic Capacity Planning

B: Strategic Capacity Planning

A: Process Design and Facility Layout

B: Process Design and Facility Layout

A: Design of Work Systems

B: Design of Work Systems

A: Location Planning and Analysis

B: Location Planning and Analysis

Management of Quality

A: Statistical Quality Control

B: Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning

Material Requirements Planning and Enterprise Resource Planning

A: Just-In-Time and Lean Production

B: Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

A: Waiting-Line Analysis

B: Waiting-Line Analysis

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