Exam 1: Introduction to Operations Management

Measuring process outputs at various points in order to compare outputs to previously established standards to determine if corrective action is needed is called:

Operations managers,who usually use quantitative approaches,have no responsibility to make ethical decisions.

Design decisions are usually strategic and long term,while planning decisions are tactical and medium term.

The operations function exists only in firms that are goods-oriented.

The moving assembly line introduced by Henry Ford is an example of the development of mass production based on large volumes of standardized goods produced using low or semi-skilled workers and highly specialized equipment.

As a service business,the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company.

Models are simplified representations of something and thus ignore important aspects of a situation.

Managing inventory levels is considered a planning/control operations decision area.

Which of the following is not a major trend influencing the strategies of manufacturing organizations?

Tactical planning and control activities involve making decisions about all of the following EXCEPT:

Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.

Which of the following developments related to the historical evolution of operations management is the oldest?

Value-added refers to the cost of the inputs required to produce goods and services.

Many operations management decisions can be described as trade-offs.

Value-added refers to:

Measurements taken at various points in the transformation process for control purposes are called:

Measurement of productivity in service is more straightforward than in goods production due to the high degree of uniformity of inputs.

Operations,marketing,and finance function independently of each other in most organizations.

Which is not a significant difference between manufacturing and service operations?

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.