Exam 19: Managing Work Groups and Teams

Which of the following is the role in which the group members actually transmit their expectations to a group member?

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Since this is a group full of executive professionals,their egos will get in the way and it will never reach the performing stage.

Emily thinks Alex is a narcissist,always making everything about himself.She tries to avoid him.They have ____.

A moderate level of conflict in an organization can lead to all EXCEPT which of the following?

The need to be a team player has decreased recently,so many organizations will actively resist hiring someone who wants to work with others.

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization,which is "to inspire youth to volunteer,to better their communities and themselves." He joined because of instrumental benefits.

Which of the following actions should increase the cohesiveness of a sales force?

Well-designed and implemented teams will result in

Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience

Which of the following is NOT a type of role conflict?

As teams become more ____________________,their members tend to interact more frequently,conform more to norms,and become more satisfied.

Kenyon Yonst very much wants to work for Meridian Electronics.When he had the opportunity to join a local service club that the owner of Meridian belonged to,he jumped at the chance,hoping it would help him land the job he wanted.Yonst joined the club because of the potential ____________________.

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.

The standards of behavior that a group accepts for its members are called

John is a realtor.He joined the Lions Club to network and get listings.He joined for need satisfaction.

Group or team pressure for conformity is always the same.

What benefits do teams provide to organizations?

Joe is a mechanic at Thunderbird Motors.He is frequently given used parts to install in cars that he works on,but he knows customers are being charged for new parts.This practice really bothers him.Joe is experiencing

Some organizations work to actively manage the ____________________ process for newcomers; others leave it to happenstance.

Many organizations find that they must change the whole management philosophy of managers away from being a(n)____________________ to being a coach or team facilitator.