Exam 19: Managing Work Groups and Teams

At what stage of group development might group members regress to the previous stage of group development?

Company A sued Company B. Answer not provided. B.Discuss the impact this conflict will have on Company

There is a cohesive group at work that functions with norms that do not support the organization's best interest.You decide to reduce their cohesiveness.You should

Resistance over implementing work teams is most likely to come from

Informal groups in organizations are not very powerful so managers can ignore them.

When a class is divided into small groups,each group will have the same norms.

A principal implemented an honor code on cheating,but said nothing about the rampant stealing going on at his high school.The students are experiencing

Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive has changed the ____ role.

Which of the following conflict-management techniques usually results in a win-lose situation?

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.

3M encourages its employees to think of creative solutions to problems.It uses what is called out of the box thinking,and no idea is thought to be too ridiculous or too petty if it will solve a problem.Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years,even though no one else seemed shy about sharing ideas.Eventually,due to a process called ____,Jana became comfortable with sharing her ideas.

Personal attraction enhances cohesiveness.

The VP of operations does not get along with the director of government relations.Their conflict has spilled over onto their teams.Describe the effects you would expect on each group.

One method of ____________________ conflict is to expand the resource base.

The Internet has served as a platform for the emergence of more and different kinds of informal or interest groups.

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing.Because Jim can do this for the group,the group does not expect him to take part in the daily equipment cleanup.This is an example of

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Group cohesiveness will decrease when the class learns there will only be one group that can earn an A.

When Trideep Anand persisted in producing more units than the group work norm prescribed,despite the fact that members of the group talked to him,his lunch bucket began to disappear every day and then magically reappear about quitting time.This behavior by the members of his group was an attempt to force norm ____________________.

Rodolfo is trying to stay ahead of a major project at work.He's also coach of his daughter's soccer team,and a member of his church choir.He is finding little time to sleep.He is experiencing

St.Paul Church formed a committee to set goals for the year.The committee included youth,adult,and senior ministry leaders,plus the treasurer,senior pastor,and choir director.This is an example of a(n)