Exam 19: Managing Work Groups and Teams

3M uses cross-functional teams to solve problems.One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow,a relatively new venture for the company.When the group reached the ____ stage of group development,the group had become a mechanism for accomplishing its purpose.It directed its energies toward goal attainment and developed the Home Shopping Network.

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. This group will never develop any group norms.

Conflict in an organization is MOST likely to occur if ____ interdependence exists.

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. From the information provided,you can tell that this group will never be highly cohesive and will at best perform moderately well.

Joe has been put in charge of the advertising campaign for a high-sugar,ready-to-eat cereal.He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows,but he feels that it is wrong to push high-sugar foods to young children.Joe is suffering intrasender conflict.

Alejandro wants better pay.He joins the teachers union because they strive for better pay and benefits.He joins because of

Conflict between individuals and groups may be caused by particular organizational strategies and practices.

In your role as a student,your professors expect you to spend two hours studying outside class for every hour spent in class.On the other hand,your boss expects you to work at least 10 hours overtime weekly.This problem could lead to interrole conflict.

Siemens reorganized its structure.Planning the change were members from HR,strategic planning,communications,operations and the new cluster president.After the change was implemented,the group stopped meeting.This was a(n)

If your boss tells you to assume more responsibility and then complains when you do not clear your decisions with him,you will experience person-role conflict.

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

____________________ arises when the sent role is unclear.

A(n)____________________ consists of two or more people who interact regularly to accomplish a purpose.

Which of the following is NOT an example of a functional group?

Norms are defined as

Discuss the following statement: "Role structures emerge as a result of role episodes." You may want to use a diagram to clarify your answer.

Sandy suspects the receipts her boss submitted for reimbursement are fake.When she confronts him about it he tells her to stay out of it.This situation is an example of ____ conflict for Sandy.

Roles develop through which of the following role episodes?

During an episode of Mad Men,the ad firm was bought by a British agency.Then a Brit was brought in to oversee operations.This is an example of