Exam 19: Managing Work Groups and Teams

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test was fixed and misled Burger King executives.This is an example of

The head of the department of management formed a committee of management faculty members and charged them to develop a policy document for evaluating faculty members.The committee will disband when this task is completed.What kind of group is this?

When you get conflicting demands from different sources concerning your role,you are likely to experience

Jane Alexander has a job that requires her to work 14- or 15-hour days.It is an excellent job with much opportunity for advancement.On the other hand,she has a need to be with her aging mother as much as possible.Jane is very likely to suffer ____ conflict.

Collene sits with Matt,Chris,Weining,and Architha at lunch.They discuss politics.The group may add or lose a member,and how long they will meet is unclear.What kind of group is this?

Walter says he cares about his employees,but every time they try to talk to him he only talks about himself.This is an example of ____ conflict.

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Group cohesiveness will increase when the group decides to assign each part to someone and e-mail the results to each other for compilation.

Three basic kinds of groups are found in organizations¾functional groups,informal or interest groups,and task groups and teams.

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. The instructor created a task group.

When Professor Don Tashian went into the dean's office,the dean asked him to take on a new project for the college that would involve many hours of work.Don replied,"OK,but tell me what I should quit doing to create time for this new project." Tashian is potentially experiencing

Even when a formal leader is designated,the group or team may also look to others for leadership.

____ conflict occurs when there is conflict between two or more roles.

A(n)____________________ is a group of workers that functions as a unit,often with little or no supervision,to carry out work-related tasks,functions,and activities group.

Interest groups

Special Exercises An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. All of the groups in this class will have the same group norms.

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group?

Katsuya knows his marketing department is the top performer.He is frustrated that all the funding seems to go to operations where performance does not meet expectations.This is an example of ____ conflict.

Wilson has determined that the department he supervises has too much interpersonal conflict.What can he do to eliminate some conflict?

If an individual who is new to a group violates one of its important norms,which of the following is the first action the group most likely will take to enforce norm conformity?

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of