Question 1

The Manchester athletic department created a group to raise money for a new track.This is an example of a

Accepted Answer

A) functional group. 
B) work unit. 
C) task group. 
D) special interest group. 
E) quality circle. 
A) functional group. 
B) work unit. 
C) task group. 
D) special interest group. 
E) quality circle.

Question 2

Oschur is volunteering at a food bank.He feels better about himself when he spends some time helping others.Which of the following explains his primary reason for joining the group?

Accepted Answer

A) Instrumental benefits 
B) Need satisfaction 
C) Group goals 
D) Group activities 
E) Interpersonal attraction 
A) Instrumental benefits 
B) Need satisfaction 
C) Group goals 
D) Group activities 
E) Interpersonal attraction

Question 3

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

Accepted Answer

A) Low cohesiveness/low norms 
B) Low cohesiveness/high norms 
C) High cohesiveness/low norms 
D) High cohesiveness/high norms 
E) High cohesiveness regardless of performance norms 
A) Low cohesiveness/low norms 
B) Low cohesiveness/high norms 
C) High cohesiveness/low norms 
D) High cohesiveness/high norms 
E) High cohesiveness regardless of performance norms

Question 4

Special Exercises
An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
A personality clash between the Iron Mountain and Cintas managers can cause interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 5

You are a shift supervisor.This means you are a member of a(n)____ group.

Accepted Answer

A) functional 
B) task 
C) informal 
D) interest 
E) operative 
A) functional 
B) task 
C) informal 
D) interest 
E) operative

Question 6

The stage of group development that generally begins with a burst of activity is

Accepted Answer

A) norming. 
B) storming. 
C) forming. 
D) performing. 
E) conforming. 
A) norming. 
B) storming. 
C) forming. 
D) performing. 
E) conforming.

Question 7

Sunil just joined the Sierra Club because the people in the group shared his feelings on the subject of resource conservation.Sunil joined the group because of ____________________.

Accepted Answer

The answer of Sunil just joined the Sierra Club because...

Question 8

____________________ occurs when a single source sends clear but contradictory messages.

Accepted Answer

Intrasende

Question 9

Consultants from three different branch offices interact via e-mail on a project.They each provide their expertise and then the group changes.They are part of a(n)

Accepted Answer

A) interest group. 
B) virtual team. 
C) task force. 
D) functional group. 
E) quality circle. 
A) interest group. 
B) virtual team. 
C) task force. 
D) functional group. 
E) quality circle.

Question 10

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?

Accepted Answer

A) Role ambiguity 
B) Organizational conflict 
C) Role overload 
D) Person-role conflict 
E) Interrole conflict 
A) Role ambiguity 
B) Organizational conflict 
C) Role overload 
D) Person-role conflict 
E) Interrole conflict

Question 11

The informal leader of a group usually draws on which forms of power?

Accepted Answer

A) Legitimate and reward 
B) Reward and coercive 
C) Coercive and expert 
D) Expert and referent 
E) Referent and legitimate 
A) Legitimate and reward 
B) Reward and coercive 
C) Coercive and expert 
D) Expert and referent 
E) Referent and legitimate

Question 12

The potential for ____________________ increases when groups are very interdependent.

Accepted Answer

The answer of The potential for ____________________ increases when groups...

Question 13

Identify the four characteristics of groups and teams.

Accepted Answer

The four characteristics of groups and t

Question 14

Organizations form ____ groups.

Accepted Answer

A) functional and interest 
B) functional and informal 
C) task and interest 
D) interest and informal 
E) task and functional 
A) functional and interest 
B) functional and informal 
C) task and interest 
D) interest and informal 
E) task and functional

Question 15

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

Accepted Answer

A) functional group. 
B) informal group. 
C) task force. 
D) project group. 
E) interest group. 
A) functional group. 
B) informal group. 
C) task force. 
D) project group. 
E) interest group.

Question 16

High performance results from

Accepted Answer

A) low cohesion, high-performance norms. 
B) high cohesion, low-performance norms. 
C) high cohesion, high-performance norms. 
D) high-performance norms regardless of the level of cohesion. 
E) low cohesion, low-performance norms. 
A) low cohesion, high-performance norms. 
B) high cohesion, low-performance norms. 
C) high cohesion, high-performance norms. 
D) high-performance norms regardless of the level of cohesion. 
E) low cohesion, low-performance norms.

Question 17

Which of the following is NOT an example of a task group?

Accepted Answer

A) A task force 
B) A team 
C) The audit department 
D) A principles of management class 
E) An NFL team 
A) A task force 
B) A team 
C) The audit department 
D) A principles of management class 
E) An NFL team

Question 18

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Accepted Answer

A) True 
 B)False

Question 19

Define the following terms: (a)norm,(b)norm variation,(c)norm conformity,(d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?

Accepted Answer

(a) Norm: A norm is a set of rules or ex

Question 20

You are the plant manager at Acme Plastics.You are running two shifts a day¾a day shift and an evening shift.Before the day shift leaves each day,the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use.On several occasions,they have failed to do so.By the time the evening shift gets to work,the warehouse is locked up,and it takes about three hours to get someone out to unlock it and get the production line rolling again.The two shift supervisors are at each other's throats,and you have to do something to correct the situation.What is the basic problem causing this conflict? What could you do to solve it?

Accepted Answer

Students should see this as a case of co

The Manchester athletic department created a group to raise money for a new track.This is an example of a

Oschur is volunteering at a food bank.He feels better about himself when he spends some time helping others.Which of the following explains his primary reason for joining the group?

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

You are a shift supervisor.This means you are a member of a(n)____ group.

The stage of group development that generally begins with a burst of activity is

Sunil just joined the Sierra Club because the people in the group shared his feelings on the subject of resource conservation.Sunil joined the group because of ____________________.

____________________ occurs when a single source sends clear but contradictory messages.

Consultants from three different branch offices interact via e-mail on a project.They each provide their expertise and then the group changes.They are part of a(n)

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?

The informal leader of a group usually draws on which forms of power?

The potential for ____________________ increases when groups are very interdependent.

Identify the four characteristics of groups and teams.

Organizations form ____ groups.

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

High performance results from

Which of the following is NOT an example of a task group?

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Define the following terms: (a)norm,(b)norm variation,(c)norm conformity,(d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

Exam 19: Managing Work Groups and Teams

The Manchester athletic department created a group to raise money for a new track.This is an example of a

Oschur is volunteering at a food bank.He feels better about himself when he spends some time helping others.Which of the following explains his primary reason for joining the group?

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

You are a shift supervisor.This means you are a member of a(n)____ group.

The stage of group development that generally begins with a burst of activity is

Sunil just joined the Sierra Club because the people in the group shared his feelings on the subject of resource conservation.Sunil joined the group because of ____________________.

____________________ occurs when a single source sends clear but contradictory messages.

Consultants from three different branch offices interact via e-mail on a project.They each provide their expertise and then the group changes.They are part of a(n)

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?

The informal leader of a group usually draws on which forms of power?

The potential for ____________________ increases when groups are very interdependent.

Identify the four characteristics of groups and teams.

Organizations form ____ groups.

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

High performance results from

Which of the following is NOT an example of a task group?

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Define the following terms: (a)norm,(b)norm variation,(c)norm conformity,(d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters