Exam 10: Managing Change and Innovation

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called ____________________.

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Name and briefly describe the four roles in championing an idea for organizational change.

____________________ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

____ indicates a disparity between existing and desired performance levels.

All of the following are critical innovation strategies for changing products and technologies EXCEPT

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

A performance gap is a disparity between the performance of the company when compared with a competitor.

Idea champions feel very passionate and committed to a new product or idea despite rejection to others.

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing and stabilizing.

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.

A product change is a change in the organization's product or service outputs.

Failed innovation requires expertise from several departments simultaneously.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

List the five specific tactics that can be used to overcome employee resistance to change.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Communication and education tactic to change implementation should be used when

In the unfreezing step, participants must be made aware of problems and be willing to change.

____ uses formal bargaining to win acceptance and approval of a desired change.