Exam 10: Managing Change and Innovation

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as entrepreneurship.

Which of the following is a person who sees the need for and fights for productive change in an organization?

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

Two possible tactics for overcoming resistance to change are coercion and negotiation.

One value of the idea incubator is that an employee with a good idea has somewhere to go with it, rather than having to shop the idea all over the company and hope someone pays attention.

Which of the following is(are) important role(s) to be played during the process of organizational change?

The ____________________ role in organizational change involves providing a "reality test."

Forces for organizational change exist both in the external environment and within the organization.

A fast-cycle team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

____ change is a change in the organization's product or service outputs.

A(n) ____ team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a(n)

Skunklabor is a separate small, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business.

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?

____________________ symbolizes to all employees that the change is important for the organization.

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Describe the three innovative strategies for new products and technologies.