Exam 10: Managing Change and Innovation

The second stage in Lewin's change model, ____________________, occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

All of the following are characteristics of creative individuals EXCEPT

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

The ____ approach to change implementation should be used when users have power to resist.

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

List the three distinct steps for achieving behavioral and attitudinal change.

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

A(n) ____________________ is a person who sees the need for and champions productive change within the organization.

Shared development of innovations among several departments is emphasized by the ____ approach to innovation

Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the change economy.